I liked the location of this hotel (close to Beijing Railway station) and the room itself was lovely (comfortable bed, great shower), but there is certainly room for improvement.
Upon check-in, there was some confusion about what kind of room I had originally booked, as well as the late check-out time I had arranged previously. In the end the problems was solved, but it took much longer than it should have.
This hotel seemed to have attracted quite a few large tour groups, so there was always a huge crowd at the breakfast buffet early in the morning. The staff were often confused about where to seat the customers (e.g. seating a party at an "available" table, but the table was actually already occupied by people who had just gone to get food from the buffet). The selection and quality of the breakfast buffet itself was good though, and servers were courteous.
Checking out also took a long time because of a mistake made with the breakfast billings. While waiting to have this sorted out, I saw an angry tour guide complaining to the front desk staff because they had failed to give morning calls to his tour group 2 days in a row.
Overall my experience at this hotel was still pleasant, because I was satisfied with the room itself. However, there is definitely a lot of work to be done in terms of better organization, management and service to bring it up to par with other 5 star hotels.
- Official Description (provided by the hotel):
- This stunning landmark Beijing hotel is adjacent to the remaining ancient Ming Dynasty City Wall, a five-minute drive to Forbidden City, Tiananmen Square and Silk Market, and a 5-minute walk to Jianguomen Subway Station. Beijing Marriott Hotel City Wall is home to 348 elegantly decorated rooms and suites featuring Marriott's trademark "Revive" bedding and connectivity to plug and play iPods and other personal devices. The meeting space comprises of 2,300 square meters, including a pillar-less ballroom that is interchangeable to suit your needs. Wireless high-speed Internet is accessible in all public areas and meeting rooms. Aside from the preferable accommodation and meeting facilities, we offer a distinctive selection of restaurants and bars. Our various facilities and services include a state-of-the-art fitness center, a half-Olympic-size indoor heated swimming pool, 24-hour room service, Gold Key Concierge service and a stay to remember. ... more less
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- Also Known As:
- Marriott Beijing