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“Fantastic Hotel”

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Beijing Marriott Hotel City Wall
Ranked #34 of 6,606 Hotels in Beijing
Reviewed 11 November 2008

Amazing! The best service that I have ever had anywhere! This new beautiful hotel has incredible service and amenities! Absolutly flawless, usualy when I travel I prefer to spend as little time as possible in my hotel and enjoy the local surrondings, thats why I travel. I was blown away by the service in this hotel, five star service without a doubt. Go see for yourself you will be amazed! Bartender Tim and manager Susn Liu in the lobby bar will make you feel at home, truly amazing service! Thank-You Marriott City Wall!

Sobe71
Terrence Connolly
Miami Beach FL.

  • Stayed: October 2008, travelled with friends
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Thank sobe71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,104 - 1,110 of 1,931 reviews

Reviewed 26 October 2008

We booked at another Marriott in Beijing, and when we arrived it was not what we were looking for. The location was far out of the city and not in walking distance to any restaurants or sights, so we asked them to transfer us to Beijing City Wall. The other Marriott was not helpful at all, and upon arrival to our new local, we realized they had not even made the booking!

The front desk was extremely helpful once we found someone who could speak english. They even upgraded us to a suite once they heard of our problems with the other hotel. We were travelling with our 2 children and they gave us 2 extra beds with no additional fees. The hotel rooms are spacious and beautifully appointed and the staff does everything they can to make your requests possible. The executive lounge was great with a good variety for breakfast and nice canapes which we thought were good enough for dinner!!

A couple low points, but nothing serious....
1. Restaurants were good, but not into food for children.
2. Jacuzzi in women's locker room not working for the whole week.
3. Long lines for taxis.

High points...
1. Excellent customer service! Treated our children excellently!!
2. Everything brand new, high quality surroundings with the asian flair.
3. Great location, near restaurants and not far from sights.
4. Nice toiletries.
5. Great executive lounge.

Overall, we were very happy we stayed here!

  • Stayed: October 2008, travelled with family
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Thank siamrachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2008

This hotel is very big with over 1000 rooms. At the same time it is understaffed so be preapred to wait a lot of time for any sort of service.

We experienced numerous problems at the hotel:

1. Check-in took 30 minutes as there are many guests and few staff. Check-in is Chaos as there are no queues and everyone seems to be standing around and jumping at the first available front desk person. No order with people pushing and shoving.

2. Waited 2 minutes to get very basic info from the COncierge.

3. Whe we needed a taxi we had to get one ourselves. There was no staff or bellboys to assist. I had to ask a passer -by to assist us to explain to the chinese taxi driver were we wanted to go since there was no hotel staff to assist.

4. The hotel is at a terrible location and taxis find it difficult to find. One need to circumvent the are to reach the hotel due to its unique and bad location for transportation.

5. The restaurant staff is completely indifferent. Even when the retaurant was not busy you would find 5 servers standing and talking with no interest to provide service to the guest. Talking with supervisors did little to help.

6. Most hotel staff are young college students with poor english and virtually no hospitality and service training or experience and theis is why the service was bad.

7. Various room problems: The water fluctuates between scolding hot to cold so taking a shower is "dangerous" and unpleasant. Terrible smell in the bathroom due to suage problems. The rooms have a hole in the floor where the suage passes so you get terrible smells. These issues are not room specific since we changes rooms and in different floors and the problems remained.

8. The hotel made mistakes with the reservation. It took many repeated tries to get assistance to resolve the hotel's mistakes. We talked to fron desk, executive lounge reps, duty managers and others many times but the kept promising to solve the issue but refrained form doing so which made our experience tense and tiring.

9.The hotel is like a chaotic factory, with too few staff which is extremely undertrained.

10. Main restaurant the Marriott city wall bistro has very few options for western dishes and the dinner buffet is primarily chinese with precious few western dishes. Do not try to expect some flexibility in the restaurant as they will only say no -CANNOT.


There are much better hotels in beijing for this price range with better service so I would not recommend this hotel.

  • Stayed: October 2008, travelled on business
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1  Thank davebevan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2008

We just returned from a few weeks in China, and our first stop was Beijing where we stayed at the new Marriott City Wall. We found it to be very comfortable, and the staff more than attentive and helpful. Since it was only 8 weeks old when we arrived, obviously everything was beautifully done. Very well equipped room with every amenity. The staff couldn't have been more delightful. We worked with several different concierges, and they were all as efficient as possible. We enjoyed the buffet breakfast each morning, and the staff remembered us each morning. The guys out front of the hotel, helped with taxi's, etc. were terrific also. We found the location to be convenient as anywhere, although a taxi ride is necessary to get to all the main historical sights.

We had a wonderful guide for two days, Johanna, and unfortunately, we do not have her email. If you need a guide, ask the concierge, they can help with setting that up. We highly recommend a guide, car and driver. It is a MUCH better way to see everything very efficiently. She took us to Mytianyu to hike the wall one day. The second day we went all over Beijing to the main sites, including lunch with a family in a hutong.
All in all a terrific first visit to Beijing.

  • Stayed: October 2008, travelled with family
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1  Thank newroads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2008

Stayed for 3 nights at this hotel in October 08. I had just come from the JW Marriott at Shanghai. Paying half the rate, but getting a bigger room that was beautiful, well equipped and luxurious, it was excellent value for money. Sure, it may not be in the best of locations, but taxis are cheap in Beijing. The Executive lounge was also huge and well appointed. Overall, a very pleasant stay. I will be back!

  • Stayed: October 2008, travelled on business
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Thank PhantasmSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2008

I liked the location of this hotel (close to Beijing Railway station) and the room itself was lovely (comfortable bed, great shower), but there is certainly room for improvement.

Upon check-in, there was some confusion about what kind of room I had originally booked, as well as the late check-out time I had arranged previously. In the end the problems was solved, but it took much longer than it should have.

This hotel seemed to have attracted quite a few large tour groups, so there was always a huge crowd at the breakfast buffet early in the morning. The staff were often confused about where to seat the customers (e.g. seating a party at an "available" table, but the table was actually already occupied by people who had just gone to get food from the buffet). The selection and quality of the breakfast buffet itself was good though, and servers were courteous.

Checking out also took a long time because of a mistake made with the breakfast billings. While waiting to have this sorted out, I saw an angry tour guide complaining to the front desk staff because they had failed to give morning calls to his tour group 2 days in a row.

Overall my experience at this hotel was still pleasant, because I was satisfied with the room itself. However, there is definitely a lot of work to be done in terms of better organization, management and service to bring it up to par with other 5 star hotels.

  • Stayed: October 2008
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1  Thank wnnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2008

Just returned from a three night stay in Beijing and while my impression of Beijing was not favourable, my stay at the Marriott Beijing City Wall was a very good experience.

The room was very nice and the staff was excellent. I had communications with all levels of staff and except for the maid, had no problems with English and it was always very polite, helpful and courteous. One early morning, I asked for a cab to take my wife and me to church (St. Joseph's Catholic Church), the bellhop hailed a cab and between him and the doorman, they made sure the cabbie knew where to take us. Another occasion of note: when we were leaving for the airport and our luggage was being loaded into the cab, the bellhop handed me a piece of paper with the taxi's plate number and a number to call in case we have problems, and told me to expect the price to be around 100RMB. On our evening returns to the hotel, the staff was always pleasant and greeted us with a smile.

The location, while not very central was also far from the maddening crowd, just as far as the driveway! On the other side of the property is the remnants of the "city wall" and a park, and two subway stops are within walking distance.
Starbucks is a 8 minute walk away and there is a Blenz in the Henderson Shopping Plaza (opens later in the morning), if you need your coffee fix.
Beijing is not a pedestrian friendly city and subways can be crowded while taxis can get swallowed by the chaotic traffic, but both modes are very cheap.
The hotel is a five star property but there is stiff competition out there, especially with the Olympics over. So check the rates.

  • Stayed: September 2008, travelled with family
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2  Thank SamVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beijing Marriott Hotel City Wall

Address: No.7 Jian Guo Men South Avenue, Dongcheng District, Beijing 100005, China
Region: China > Beijing > Beijing Railway Station / Jianguomen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Beijing
#33 Luxury Hotel in Beijing
#40 Romantic Hotel in Beijing
#41 Business Hotel in Beijing
#56 Best Value Hotel in Beijing
Price Range: £83 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beijing Marriott Hotel City Wall 4*
Number of rooms: 348
Official Description (provided by the hotel):
This stunning landmark Beijing hotel is adjacent to the remaining ancient Ming Dynasty City Wall, a five-minute drive to Forbidden City, Tiananmen Square and Silk Market, and a 5-minute walk to Jianguomen Subway Station. Beijing Marriott Hotel City Wall is home to 348 elegantly decorated rooms and suites featuring Marriott's trademark "Revive" bedding and connectivity to plug and play iPods and other personal devices. The meeting space comprises of 2,300 square meters, including a pillar-less ballroom that is interchangeable to suit your needs. Wireless high-speed Internet is accessible in all public areas and meeting rooms. Aside from the preferable accommodation and meeting facilities, we offer a distinctive selection of restaurants and bars. Our various facilities and services include a state-of-the-art fitness center, a half-Olympic-size indoor heated swimming pool, 24-hour room service, Gold Key Concierge service and a stay to remember. ... more   less 
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Also Known As:
Marriott Beijing

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