Usually you take the service attitude here in Beijing with a grain of salt but for an international hotel as they claim to be， the service was one of the worst i’ve ever encountered。 The rooms are spectacular though， one of the best i‘ve stayed in China - new and bright， nice thoughtful details throughout。
HOWEVER - when we first checked in， the front desk was extremely impatient and impolite， at one point even accused us for faking the reservation when we clearly presented all confirmations。The first night when we returned to our hotel we found that our keycards did not work， front desk told us it was because we only booked one night and locked our room with all the stuff in it until we pay up。 We showed them the reservation of two nights， again， more accusations and a rather rude demand of extra deposit of 500RMB when we were not told of that the first day。We were so tired of this ongoing rude attitude we didn’t even bother clarifying。
Nice hotel but I would not go back as paying customer ever again。
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