Sophie and Amy make you feel very welcome. The hotel decor is really cute. We stayed in the Emperor's Suite which was well worth the reasonable extra amount paid. There are at least three fantastic restaurants really close by. We did find it a little far from the main sights such as the Forbidden City. The subway is close but taxis are hard to get and they were our preferred mode of transport - sooo cheap!! They'll organise tours and pick-ups, and deliveries to the fast train to Shanghai for you. Breakfast is good. A delightful stay.