There are many reviews written about this hotel which describe the location, the opulence of the rooms, the amazing service, incredible food etc, but I want to describe the service, it was absolutely the best service and experience that we have had in any hotel, anywhere.
My wife and I were traveling from the United States to Australia for Christmas to celebrate our 10 year wedding anniversary. It was a family trip, two adults and two children. Don't ask why but we transferred via Beijing, and as our anniversary actually fell on the day that we arrived in Beijing we decided to book an overnight stay, for one night, while transiting.
Based on the reviews from Tripadvisor, the Fairmont was the only hotel we considered. We booked two Gold Grand rooms, and as our children are young we had planned to separate the adults and just sleep. I had contacted the hotel in advance to arrange an airport transfer and request two adjacent rooms. This is where the wonderful service began:
The airport meet and greet was priceless, a representative met us at the aircraft door, guided us through immigration and customs, picked up our backs and brought us down to a sub basement executive level, for car pick up...after a 14 hour flight, it was very humane. Bottles of water were available in the car. 10 minuets into the ride, the hotel guests services manager called the driver on his cell phone to speak with us, and welcome us to Beijing and offer to take care of any requests or services.
When we arrived at the hotel, the Director of Guest Services and an entourage of staff met us at the lobby door, and we were escorted straight up to our room for "in-suite" check in. Along the way, we expressed an interest in trying Peking Duck for dinner, and our escort made an immediate advance reservation for us; we chose to stay at the Fairmont as it was late, and we had young children.
Our room. The Director of Guest Services had arranged a special treat to celebrate our anniversary; an upgrade to a large suite with an adjoined room for the kids. The kid's room was set up with a Wii, DVDs, and lots of gadgets to keep them busy. The adults had fresh flowers in both our living room and bedroom, and a special chocolate cake, personalized for our anniversary was waiting for us in our room.
At dinner, the children were presented with small toy panda's for their keepsake, very thoughtful indeed. The club lounge was wonderful with very nice refreshments and an excellent breakfast service.
I really, truly wish that we had planned more time at the Fairmont, because it was in itself a destination that made our trip. I will end by saying that the entire team at this hotel works hard to become and remain the number one hotel in Beijing, it is not an accident that they are highly ranked...they really are that good. I would never stay anywhere else in Beijing, and just may go back to Beijing and the Fairmont just to experience the spa, steam room, exercise rooms and pools.
Thank you Fairmont Beijing!!
- Official Description (provided by the hotel):
- Exceptional accommodations and service in an ideal Central Business District (CBD) location await you at Fairmont Beijing, China - voted #1 hotel in China on TripAdvisor in 2012. Stunning architecture and interior design reflects traditional and contemporary Chinese styles. Savor the ultimate dining experiences in our award-winning restaurants, keep fit on the road in our state-of-the-art gym and pool, then relax and indulge in our Willow Stream Spa.Please visit the TripAdvisor homes our hotel restaurants, The Cut and Lunar 8! ... more less
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- Also Known As:
- Fairmont Beijing Hotel Beijing