I was indeed amazed by the Service Excellence shown to us by no less than the Vice General Manager of the hotel namely Mr. LI Shijun. We arrived at around 1 pm by taxi coming from one of the 5 star hotel also in Beijing. Upon alighting from taxi to the entrance of the hotel, a hotel staff approached and greeted us in a very warm greetings. He personally took our baggages from the taxi and brought inside the lobby reception desk and even assisted us in our checked-in process. I thanked him for his great assistance and surprised to know that he is the Vice General Manager who has shown his dedication and passion for extra miles Service Excellence. During our stay I have seen him all over the hotel's facilities such as Lobby, Reception desk, hallways and Spring Cafe restaurant roving around and talking to his staffs.
The hotel is a unique themed hotel where each floor has its themed decorations. We stayed three nights in a non smoking, higher floor with flowery hallwall decorations, we were also allowed to extend at 2 pm checked out time, indeed the hotel was really unique and beautiful. The bathroom has no door and i do understand the reason why it was design to be that way because of the bathroom automatic sensor light that once you step-in closer to the bathroom then light automatically will turn-on. There is a provision of curtain railings probably if guests will requests to have shower curtain it will be hanged on the railings. We have our daily fruits and yoghurt turn-down service. The amenity set-ups are all branded and replenished every day.The room is generally clean and very comfortable. The Springs Cafe restaurant has wide varieties of Breakfast buffet dishes, you will really enjoy the varieties of foods they set-up everyday. The chefs and restaurant's servers were very alert to check whether the chapping dish is running out and quickly replenished the food.
The hotel is accessible to many tourist places in Beijing. It will takes about probably 10 to 15 mins to reach the Tiantandongmen subway station just in front of Temple of Heaven.If you are a budget traveller you can reach the hotel for just 27 Yuan by taking MTR express train from PEK airport terminal 1 or 2. At the airport you simply purchase Yikatong card depending on how much load you want but there is a 20Yuan deposit at your load and can be refunded once you leave Beijing. It is very convenient card because you can use it either in public bus and of course MTR. From the airport just pay 25 yuan then take the Express train to Dongzhimen station then transfer to line2 and alight one station ( Lama Temple line 5 ) then just count 8 stations and alight at Tiantandongmen subway station and tap yikatong card at the exit and 2 yuan will be deducted on your load credit and exit B. You simply follow all the way ahead to Xingfu street or call the hotel for guide. I will definitely come back on this hotel because of the memorable experiences we have in this Unique cultural themed hotel.
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