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“Excellent new property in Chaoyang district”

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Beijing Marriott Hotel Northeast
Ranked #49 of 6,449 Hotels in Beijing
Certificate of Excellence
Ras Al Khaimah, United Arab Emirates
Level Contributor
90 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Excellent new property in Chaoyang district”
4 of 5 bubbles Reviewed 1 November 2010

This is an excellent new property located as the name suggests in the Chaoyang district to the northeast of the city and very conveniently served by the Airport Express railway line. This is not a touristy area however and the vicinity features primarily office blocks and embassies.

The facilities themselves are superb, with extremely well appointed rooms that feature modern bathrooms, comfortable beds, 40-inch flat screen TVs and spectacular views from the upper floors.

The biggest problem unfortunately is the poor English proficiency among the staff. One would hope that the restaurant would have at least one English speaker on duty to help take orders but that alas was not the case. The staff were however very helpful and friendly when they did understand what was being said.

Overall though, the hotel left an extremely positive impression and is definitely a preferred choice when heading back to the area in the future.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeanMendis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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559 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
96 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 18 October 2010

They also seem to have the thickest staff this side of the Ganges.
At least that’s my assumption based on the front desk and
Exec lounge desk
Flew in from shanghai (see report) Beijing is generally a poor relation next to that show city
In every way.
The check in staff English levels where almost non existent. For a 5 star international hotel in the overseas hospitality business I found this staggering. And completely unacceptable.

Here how check in went
The Taxi driver charged me 10 Yuan -airport exit charge I tried to clarify this with the door man.
He looked at me apologetically as he didn’t under stand - English
Made my way to check in
Passport!
Sign here!
I‘ve got a chest infection where is the nearest pharmacy, blank stare doesn’t know what a pharmacy is
Asks a second colleague they don’t know
Third knows, so original person starts to writes down some medicine that I didn’t ask for
All I want is directions blank stare second colleague blank I decided to use one syllable words where? Still blank
I draw a dummy map – she twigs ah…..
She then puts a point on the local hotel map in completely the wrong place as pointed out by her colleague after giving me the info She dismisses me with the entire rest of her English repertoire “ elevator over there” and throws a casual swing of the arm

I got to the elevator get in and it only goes to the 6th floor . she’s sent me to the wrong ones .
By now I’ve already decided this just isn’t good enough.
I Find the correct elevator opposite and go to the 28th floor

As for the hotel. Fittings and fixtures they are first class . love the bathroom with the floor to ceiling windows and generally the hotel is in a superior condition.
The Exec club is quite large with a happy hour top marks! And is a pleasent escape, looking out on the Metropolis


Breakfast in there again, easily an acceptable standard .
Though getting any one to say good morning that first day was hit and miss.
The Russian totally blanked my smile and said nothing
Day two breakfasts- what a sea change they were all hop skipping and jumping everywhere literally shouting good morning to anything that moved. I thought I was in Japan again!
I looked around and saw a middle aged very distinguished Hilton employee overseeing -obviously the manager.
Even the Russian grimaced a good morning, to me, difficult enough for Russians to smile in the best of times – see my report to Moscow 30th Jan 2008 Moscow national
Manager disappeared, situation quietens back to normal I asked for help translating an address to Chinese I needed more medicine I thought id get better language skills in the exec club

I was told to wait
Then when it was being done the phone always took priority over the guest even in mid sentence – wait for the phone issue to close.- Very poor staff training

When I’d finished explaining I wanted to buy medicine from the western pharmacy for some bizarre reason she then asked are you then going to hospital?
Why would I buy medicine first if I wanted to go to hospital?

Joining the taxi queue in the morning was a farce that fist day with staff just waiting for a taxi s to drive up the hotel entrance , it got to the point were the only way to get a taxi was if one came to drop off a passenger

Had it not dawned on the multiple door staff that they could solve the problem instantly by putting a guy on the street to flag the hundreds going by to come in???… jeez
They did have walkie talkies, so maybe they were doing this?? . But they might as well have shoved them up their.. .. For all the good they were doing. The guy on the gate seemed entrenched in his little sentry box. It now got to the point some hotel guests just walked outside the compound and flagged one of the many passing them selves easily enough
Extremely poor organisation.

I would have to put the blame on the whole two day s debacle I was there squarely at the the feet of the hotels senior management. They are a disgrace to a 5 star international brand and a serious kick in the pants is needed to get a grip and train the staff if not to get the right staff in, in the first place.
Point of contact staff with the guests are in dire need of some decent training
The hotel has been open for a time now and they still are falling down at basics 1.01

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Masspecguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 bubbles Reviewed 17 October 2010

great hotel. nice rooms. only let down is the location. the spa & fitness centre is GREAT! best part of the hotel. spearte mens & womens spa / hot tubs, sauna and steam rooms. club lounge is great and if your an elite member they upgrade.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ritchie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Virginia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 21 July 2010

This hotel has only been open for less than a year and is everything you would expect from a new hotel. The rooms are spacious and clean with 42" flatscreen TVs. One of my favorite details is the waterfall showerhead that comes out of the ceiling instead of the wall. The staff is polite and helpful This hotel has only been open for less than a year and is everything you would expect from a new hotel. The rooms are spacious and clean with 42" flat screen TVs. One of my favorite details is the waterfall showerhead that comes out of the ceiling instead of the wall. The restaurants are both very good and all of the staff is polite and helpful. The reviews of this hotel from my colleagues have been so overwhelmingly positive that my company has just made this our primary accommodation for any travelers in the Beijing area.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tpp121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 20 July 2010

I stayed at this hotel for a month and would never return.

A couple of Front Desk people got attitude and were unwilling to go out of their way to help. Check-out process was long. Parking was awful as the parking lot was managed by a different company and you need to get in line to get parking coupon every time you park.

Only 4 elevators, but this hotel receives a lot of tour groups from HK and Korea. So if you ever run into the groups, expect long lines at the elevators.

Worst shower as the drainage system drains a lot slower than the water pours in. So expect water to spill onto the bathroom floor everytime you shower.

Breakfast was the worst I have ever had at a 5-star. No one led me to a table, no one poured tea or coffee. On some days, server presented me the bill to sign as soon as I sat down. Food was just terrible with no variety.

Good thing is that it's new with nice furniture and LCD tv. Downside is that you can still smell the chemicals on the furniture since rooms have no windows.

I would avoid for either business or leisure.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank almansor11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
128 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
3 of 5 bubbles Reviewed 9 January 2010

A business hotel is one which you can actually get business done - in this modern world, you need to be able to feel relaxed, refreshed, fed and in touch. This hotel has many short comings however, I am told it is a brand new Hotel and to expect teething problems.

The staff at front desk are overly helpful and the bell boy team excellent - if only the hotel continued high standard through the rest of the property.

I applaud the Marriott Beijing Northeast for inventing the "Kung Fu Shower" - the hot and cold water during the shower means you have to perform some pretty swift Kung Fu moves to avoid burns or frozen skin - apparently this is something the hotel cannot fix yet (given it is -4 deg C, I at least expect a good start to the day with a warm shower!).

The Hotel decor is great - pity you can't use all of the facilities (which they apologise about) - the pool is not functional, the business centre is closed and if you want to use a meeting room, its free for the first 2 hours then 300 RMB per hour thereafter - as a business person, this is a disgrace - I'm happy to pay 100 RMB at most if anything!

The breakfast is very short of variety. Make sure you ask clearly for your morning coffee fix (espresso in my case) or your body will be polluted with the acidic conference coffee. Again, the decor is great but the service average. Eastern selections are few the dim sum had 3 poor choices) and the western cooked section had 4 basics. at 188 RMB plus taxes, you expect better than basic.

The room was well appointed but the Internet is a joke - nice and fast but I run a laptop and an iPhone - I want to be able to meet people and access the net in the lobby with my phone and go and do work on my laptop wirelessly as well - you can't do that due to the insane policies put in place by Inter-Touch that allow 1 device / 1 login. The pricing expensive.

Being a new hotel, expect the unexpected, unexplained, unexplainable, under-constructed and the incomplete (check out my photo).

Although the location is great, this Hotel gets a big thumbs down in my book. I'm not coming back and I now put this Hotel in the same category as The Hyatt in India (read earlier reviews of mine).

Enjoy your stay if you'd like to check out the Kung Fu Shower!

  • Stayed January 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SteveAucklandNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beijing Marriott Hotel Northeast

Property: Beijing Marriott Hotel Northeast
Address: No.26 Jia Xiaoyun Road, Chaoyang District, Beijing 100125, China
Region: China > Beijing > Yansha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 6,449 Hotels in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Beijing Marriott Hotel Northeast 5*
Number of rooms: 309
Official Description (provided by the hotel):
The Beijing Marriott Hotel Northeast is a 5 star luxury hotel ideally situated in the heart of Beijing's Chaoyang CBD and close to the city's Third Embassy District. Hotel in the middle of two subway station,go to Metro Line 10, Airport Express Sanyuanqiao Station only take 10 minutes by walking, transportation to Beijing Capital International Airport only takes 20 minutes. Hotel also close to Ladies Street,San Litun, Solana Area. This Northeast Beijing hotel's luxury guest rooms and suites meet international standards of comfort and technology, including 42-inch LCD TVs, high-speed Internet access and a full array of first-class amenities. Our hotel also offers free wifi in public area, an on-site health club, heated indoor pool, a full-service spa.Five restaurants meet your special needs:Choy's Seafood with private rooms,Beijing Bistro for an international experience ,The Lounge-An ideal venue for relaxation or a quiet zone to conduct a business meeting,Java+ provide Fresh Bakeries and Coffees. ... more   less 
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