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“That's the meaning of "Special Guest"!”

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Red Wall Garden Hotel
Ranked #17 of 6,461 Hotels in Beijing
Certificate of Excellence
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“That's the meaning of "Special Guest"!”
Reviewed 16 February 2014

It was the first time in my life that I had the feeling to be a real a special guest, in a so genuine and friendly way! Excellent service! I had the feeling that all the staff really cares of me, as a special guest, as an old friend! not only a customer!
It is the best you can expect from a hotel!

  • Stayed February 2014, travelled on business
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Helpful?
1 Thank Diego S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear Diego S:
Your statement that you came as a guest but left as a friend is the best compliment any hotel can receive - thank you very much!
It was a pleasure having you with us! Please return to your "home away from home" at Red Wall Garden should your travel itinerary call for another visit to Beijing!

Your Red Wall Garden Team
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1,261 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Waiheke Island, New Zealand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 February 2014

My husband and I stayed at the Red Wall Garden Hotel in early February. After a bit of confusion regarding whether or not breakfast was included, we had a fantastic stay. The hotel is located within walking distance of shopping, and sights. The room was spacious and warm ( it was freezing outside ) The staff are all very friendly and helpful. Our room was not ready when we arrived so we were given a bottle of wine in the cozy bar. The breakfast is great with lots of choice.

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank 33Islandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear 33 Islandgirl:
I am so glad you enjoyed your stay with us! The breakfast IS tasty, isn't it? We strive to provide both Western and Chinese selections to satisfy everyone's taste buds in the morning.
Speaking of food: other tripadvisor readers might be interested to learn to we are about to launch new and exciting food offerings in our re-decorated courtyard bistro. The menu items, while decidedly Chinese in style, all offer an interesting twist to your typical Asian fare.
We are glad you made it back safely to New Zealand - all the best,
Your Red Wall Garden Team
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Ra'anana, Israel
Level Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 14 February 2014

If you don't want to stay in a large impersonal generic hotel then this place is for you. The Red Wall Garden offers tons of character, excellent staff, a good breakfast, clean environment and excellent location. We really enjoyed our stay here especially the care that the staff gave us. They spoke perfect English and were on hand to help us with everything we needed and wanted both in the hotel and planning our adventures in Beijing.

We took the free airport transfer which you get if you book 5 nights and the professional driver was there to greet us. On arrival the staff already knew about our needs. Before arrival they sent a survey asking for more info and it is worth filling it in so that they can make you as comfortable as possible. For example in the survey I asked for a soft bed (beds in China tend to be hard) and they provided the soft bed; we said we didn't eat meat and on arrival they went through all the options they could offer us and asked how they could treat us for our anniversary (fruit basket etc).
The room was clean and spacious, the furniture is all in good condition and beautiful. Perhaps the best thing about the hotel is that it is in a Hutong and has so much character.
I vary rarely have nothing bad to say about a hotel but this one gets top marks, I would definately stay there again.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank mash66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear mash66:
Being called "The Best in Beijing" by a discerning and frequent traveler like yourself is very humbling - thank you for your kind review!
In your feedback you honed in on what (hopefully) sets apart from our larger multinational competitors: knowing our guest's needs even before they arrive and proactively following through in a friendly and professional manner to ensure that their expectations are being met and exceeded in day-to-day operations. In fact, we highly encourage our team members to take the time to learn more about our guests and in turn share some of their own experiences about living in Beijing.
One small correction regarding your comments on our complimentary airport pick-up: guests that book directly with us, either by website or phone, only need to book for 3+ nights to avail themselves of this complimentary service, not 5.
We very much appreciate your endorsement of our efforts and hope to welcome you back in the future,
Your Red Wall Garden Team
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2014 via mobile

I was so impressed by this hotel from the moment I arrived. It is so pretty and atmospheric, which is all the more impressive given that it is located right in the heart of Beijing. I was given a room upgrade and was overwhelmed by the accommodation: The room was a duplex, with a traditional Chinese style decor and modern luxuries such as a television on both floors, a huge bathroom and an incredibly comfortable bed. There were also so many little touches to make it feel very special.
What really stood out were the staff, who were all so friendly and welcoming, and the management went out of their way to assist me with a visa issue which really impressed me.
I would have no hesitation recommending this hotel; it offers so much more as an experience than a generic five star hotel.

Stayed February 2014, travelled solo
Helpful?
Thank Suzy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear Suzy W
We very much appreciate your kind comments regarding Red Wall's accommodations and staff!
It is indeed our aim to provide not only first class facilities, but also impart hutong flair and offer a sincere brand of Beijing hospitality. Our staff is almost exclusively Chinese and while there is the occasional language gap to contend with, everyone in the team genuinely wants to ensure that our foreign guests return to their home countries with fond memories of their visit to China.
Thank you again,
Your Red Wall Garden Team
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Wauwatosa, Wisconsin, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 February 2014 via mobile

What a great hotel! Nearby to Wangfujing street and many restaurants. Also close to the subway (really inexpensive and easy to figure out). Our room was spacious, the shower was heavenly and the breakfast buffet was good (had both Chinese and Western options). We booked a tour to the Great Wall, we had a lovely tour guide. Would recommend, will stay again if we ever make it back to Beijing.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank MrAndMrsP1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 10 February 2014
Dear MrAndMrsP1003:
We are glad you enjoyed your time here with us at Red Wall Garden Hotel.
As you correctly stated, being so close to the historic center and the shopping destinations in Beijing has its obvious advantages. But even if you want to venture out a bit further, "Dengshikou" subway station is only a short walk from the hotel and for only 30 cents you can travel to any destination within Beijing.
Thank you for your wonderful review - stay warm up there in Wisconsin,
Your Red Wall Garden Team
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Guangzhou, China
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 February 2014

I've been living in China and stayed here with my wife when she visited. The hotel is situated in one of the Beijing's remaining hutongs, a charming location but also conveniently located to all the cultural sites, bars and restaurants.

All the staff were fantastic, warm and friendly going out of their way to help and made us feel welcome. My wife unfortunately broke her foot before arriving and the Red Wall Garden staff were incredibly accommodating (chauffeuring us to hospitals and simple stuff like printing out travel insurance/medical forms) and made a difficult situation bearable without trying to profit by charging additional costs (somewhat unusual for China).

I've stayed in quite a few Chinese hotels (including considerably more expensive ones) and I have to say that the Red Wall Garden is my favourite in terms of value, location and genuinely warm, friendly and helpful staff; I'd definitely return.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Adhamhm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 7 February 2014
Dear Adhamhm:
Thank you very much for your kind review - we are glad you and your wife enjoyed your stay with us and hope her leg is on the mend.
We pride ourselves on going "the extra mile" for our guests and assisting you with the local hospital bureaucracy was the least we could have done in this situation. While there are some great hospitals in the immediate vicinity of our hotel, it can be a daunting task to try to communicate with the staff there if you do not speak Chinese; we are glad everything worked out in the end and you had a chance to partake in the Spring Festival festivities.

Happy Year of the Horse to you and your loved ones,
Your Red Wall Garden Team
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Beijing
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 February 2014

My wife and I had been here previously in the fall, and she decided that for my birthday we would do it again. This place never ceases to be amazing. The ambience, the atmosphere, the architecture blows away anything that the sterile corporate powerhouses have down the street. The service is always exceptional and low-key and are always making sure that we were satisfied. We had a lovely girl named Pennapa who made our stay just that much better by arranging a couple of special birthday treats for me. She was courteous and very, very good at her job.

This place is located a 10 minute walk from Wangfujing and in our minds, you can have your 5 star hotel on the busy main street. If you want some place that is authentic, different , quiet and romantic, this is the place to go.

One really very minor and stupid negative thing…No DVD player…And that was our only small,minor, insignificant issue...

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
2 Thank BronwynWorldTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 7 February 2014
Dear BronwynWorldTour:
The best compliment a guest can give us is to return to our boutique hotel for a second time! Thank you for your wonderful comments.
If you should decide to honor us with yet another reservation in the future, make sure to contact our guest services staff for any special requests such as a DVD player. While we do not have one in every room, they are available upon request at the reception.
I shared your review with Pennapa, our tireless guest services manager - she asked me to send you her best wishes.

Greetings from (snowy) Beijing,
Your Red Wall Garden Team
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Additional Information about Red Wall Garden Hotel

Property: Red Wall Garden Hotel
Address: No.41 Shijia Hutong | Dongcheng District, Beijing 100010, China
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #17 of 6,461 Hotels in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Red Wall Garden Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Red Wall Garden Hotel is a cultural oasis of tranquillity in the very heart of the vibrant city of Beijing. It is located in Shijia Hutong, one of the city's most historic neighbourhoods and is within walking distance of the Forbidden City and the famous shopping and food streets of Wangfujing and Jinbao in DongCheng. A traditional Chinese courtyard hotel invoking the past, yet replete with modern facilities. All 40 individually appointed guest rooms feature ultra-luxury DUX beds, wooden flooring, en-suite bathrooms and amenities such as large flat screen TV, complimentary WI-FI throughout the hotel and private in-room bar. All rooms have air-conditioning & heaters. Located within the central courtyard of the award-winning Red Wall Garden Hotel, The Courtyard Bistro serves great value dishes that are inspired by the eight main culinary areas in China. The Courtyard Bistro also features open stage Cultural Entertainment nights as well as indoor and outdoor Noodle Stations and daily special chalkboards to further enhance the guests' dining experiences. The Lounge Bar invites guests to kick back in an armchair with a drink, a snack and a book. The Courtyard Bistro's full service bar serves up classic and specialty cocktails as well as traditional afternoon tea and features an excellent selection of wines, beers and other alcoholic or non-alcoholic drinks. Situated just off the west lounge of the hotel, The Courtyard Bistro Tea House offers daily tea ceremonies where the in-house tea master guides patrons through Chinese tea history that looks back on over 4000 years of tea excellence. The Private Dining and Event Rooms at The Red Wall Garden Hotel can accommodate up to 200 people for Meetings, Weddings or Events. The tailor-made menus offer an array of traditional Chinese Cuisine to suit either a formal or an informal Meeting, Wedding or Event. The "Red Wall Garden Boutique Hotel Experience" emotionally connects our guests with the intense Historical, Cultural and Artistic life of Authentic and Historic Beijing. ... more   less 
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