The hotel itself was great. We had some issues at first because the room we were assigned when we arrived had filthy walls: it looked like somebody had had some fun kicking the walls and the ceiling with some thick-soled black boots. The manager -excellent problem handling skills- came to see the room and without the slightest bit of argument -actually, with a lot of poise- arranged for a room upgrade ... and a fruit platter for a couple of nights.
We loved our stay. The location, the service, the details, the room (absolutely loved that the bathroom had its own heater -Beijing in January is very cold), the staff, etc.
We walked out of there thinking we were going to give this hotel the best review ever ... then we realised that we had been had at payment time. I had booked in CNY and had arranged to pay in CNY. At the time of checking out I asked -several times- to be charged in CNY as we had agreed in black and white on my booking confirmation. I was told my credit card was being charged CNY and not Australian dollars - I asked for this confirmation at least twice from the person processing the transaction at the front desk. When I got my credit card statement I discovered that they had lied to my face -every single time I asked and got an answer- and had charged me almost 10% more than the agreed price because they had charged my card in Australian dollars at an absurd exchange rate.
This hotel was the last stay of a month long holiday in China, so there is no saying that my card -which worked beautifully in Xi'an, Harbin, Shanghai, Zhangjiajie, Huangshan, etc- could not be charged in CNY. Red Wall Garden, in spite of my repeated requests to be charged as agreed on the reservation document in CNY, decided to round up their earnings by almost 10% with the exchange rate.
- Official Description (provided by the hotel):
- The Red Wall Garden Hotel is a cultural oasis of tranquillity in the very heart of the vibrant city of Beijing. It is located in Shijia Hutong, one of the city's most historic neighbourhoods and is within walking distance of the Forbidden City and the famous shopping and food streets of Wangfujing and Jinbao in DongCheng. A traditional Chinese courtyard hotel invoking the past, yet replete with modern facilities. All 40 individually appointed guest rooms feature ultra-luxury DUX beds, wooden flooring, en-suite bathrooms and amenities such as large flat screen TV, complimentary WI-FI throughout the hotel and private in-room bar. All rooms have air-conditioning & heaters. Located within the central courtyard of the award-winning Red Wall Garden Hotel, The Courtyard Bistro serves great value dishes that are inspired by the eight main culinary areas in China. The Courtyard Bistro also features open stage Cultural Entertainment nights as well as indoor and outdoor Noodle Stations and daily special chalkboards to further enhance the guests' dining experiences. The Lounge Bar invites guests to kick back in an armchair with a drink, a snack and a book. The Courtyard Bistro's full service bar serves up classic and specialty cocktails as well as traditional afternoon tea and features an excellent selection of wines, beers and other alcoholic or non-alcoholic drinks. Situated just off the west lounge of the hotel, The Courtyard Bistro Tea House offers daily tea ceremonies where the in-house tea master guides patrons through Chinese tea history that looks back on over 4000 years of tea excellence. The Private Dining and Event Rooms at The Red Wall Garden Hotel can accommodate up to 200 people for Meetings, Weddings or Events. The tailor-made menus offer an array of traditional Chinese Cuisine to suit either a formal or an informal Meeting, Wedding or Event. The "Red Wall Garden Boutique Hotel Experience" emotionally connects our guests with the intense Historical, Cultural and Artistic life of Authentic and Historic Beijing. ... more less
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