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“Small friendly Hotel”

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Red Wall Garden Hotel
Ranked #17 of 6,474 Hotels in Beijing
Certificate of Excellence
Sligo, Ireland
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Small friendly Hotel”
Reviewed 28 February 2014

Myself and my daughter stayed at this hotel during our brief visit to Beijing. The room was quite small but adequate for just the 2 of us, with a large bathroom adjoining. The room was cosy and warm, even though the temprature outside had dropped to freezing. Lovely comfy beds, best nights sleep we had whilst visiting China. Nicely situated close to tourist attractions but away from the bustle of the city.Staff very friendly and helpful. We have to say a thank you to Pennapa, who walked with us on her way home in order to point us in the right direction! We would have no hesitation in recommending this hotel.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank Innisfree63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 1 March 2014
Dear Innisfree63:
Thank you very much for your kind comments - we are very pleased you enjoyed your stay with us!
You, like so many of our other reviewers, commented on the good night's rest you had at Red Wall Garden. We take great pride in featuring top-of-the line DUX mattresses in all of our rooms. Couple that with the quiet little hutong street we are located on and you have the perfect formula for a relaxing rest after a long day of exploring Beijing's many sites of interest.
Pennapa sends her regards and joins me in thanking you for your lovely review.
Greetings to Ireland,
Your Red Wall Garden Team
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  • Chinese (Simplified) first
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

What a special place to stay.All the staff were very polite and extremely helpful.I felt very welcomed and settled and thoroughly enjoyed my stay.
The location was perfect- so close to many historic and beautiful places and in a real Chinese Hutong amidst everyday life.Great for shopping and local markets too.
I look forward very much to visiting fascinating Beijing again and staying at this gem of a hotel.A warm thanks to the manager and all the friendly staff.

  • Stayed February 2014, travelled solo
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Helpful?
2 Thank Julian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
And all of us look forward to having you back at Red Wall Garden in the not too distant future, Julian! Your kind review is very much appreciated - I already shared it with the team during today's morning meeting.
We are glad you made it back safely to the UK and send you warm greetings from Beijing,
Your Red Wall Garden Team
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Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2014

The hotel itself was great. We had some issues at first because the room we were assigned when we arrived had filthy walls: it looked like somebody had had some fun kicking the walls and the ceiling with some thick-soled black boots. The manager -excellent problem handling skills- came to see the room and without the slightest bit of argument -actually, with a lot of poise- arranged for a room upgrade ... and a fruit platter for a couple of nights.
We loved our stay. The location, the service, the details, the room (absolutely loved that the bathroom had its own heater -Beijing in January is very cold), the staff, etc.
We walked out of there thinking we were going to give this hotel the best review ever ... then we realised that we had been had at payment time. I had booked in CNY and had arranged to pay in CNY. At the time of checking out I asked -several times- to be charged in CNY as we had agreed in black and white on my booking confirmation. I was told my credit card was being charged CNY and not Australian dollars - I asked for this confirmation at least twice from the person processing the transaction at the front desk. When I got my credit card statement I discovered that they had lied to my face -every single time I asked and got an answer- and had charged me almost 10% more than the agreed price because they had charged my card in Australian dollars at an absurd exchange rate.
This hotel was the last stay of a month long holiday in China, so there is no saying that my card -which worked beautifully in Xi'an, Harbin, Shanghai, Zhangjiajie, Huangshan, etc- could not be charged in CNY. Red Wall Garden, in spite of my repeated requests to be charged as agreed on the reservation document in CNY, decided to round up their earnings by almost 10% with the exchange rate.

  • Stayed January 2014, travelled with friends
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Helpful?
3 Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear Elizabeth R
Thank you for taking the time to share your experiences during your recent stay with us. Your kind comments regarding the management and the staff are very much appreciated.
I am very sorry that the mishap by my front desk staff left a bad taste in your mouth, but I am at your disposal to rectify this issue to your satisfaction should you avail yourself of this opportunity. Please send all pertinent information from your credit card provider to stefan@rwghotel.com and I will personally look into this.
The merchant service our hotel utilizes for credit card transactions does indeed allow charging amounts in either the local currency (Chinese Yuan or RMB) or in the currency of the cardholder's residence, which is the default option. In your instance, we obviously made an honest mistake for which I can only apologize. Please rest assured that any surcharge levied by your credit card provider does not "round up our earnings", but wanders directly into the pockets of the card company.
Again, thank you for staying with us - please e-mail me so we can resolve this issue to your satisfaction.

Greetings from Beijing,
Your Red Wall Garden Team
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Nanjing, China
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 February 2014

Red Wall Garden Hotel is a quaint hotel in a wonderful spot. We stayed there as a family while doing site seeing in Beijing. Our stay was brief, however I can see this is a nice property. Booking the property was really good, as we had some complicated requests (extra kids and close proximity rooms, etc). A few quick emails and we were booked. The neighborhood that this is in is quite local, but nearby major sites downtown. The rooms were warm, unique, and well maintained. I considered the breakfast average for a nice hotel, but not special. This property felt more like a bed & breakfast than a hotel in all the right ways. Be aware that this hotel is not a luxury property, but it is worth a visit for anyone coming though Beijing.

  • Stayed January 2014, travelled with family
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Helpful?
2 Thank paul f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear paul f:
Many thanks for your kind praise!
It is nice to know that our reservations and operations teams followed through on all your special requests. We pride ourselves in providing our guests with proactive and personalized service and making them feel well taken care of.
Hopefully, you and your family will have the chance to stay with us again in the not too distant future.
Your Red Wall garden Team
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West Des Moines, Iowa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2014

While attending a fishing trade show, my friend and I had the good fortune to book an extended stay at the Red Wall Garden. We were treated as friends, not guests, from the time we were picked up at the airport until the time they got us in the car to catch our flight home.

We enjoyed the breakfast every morning with both Chinese and Western entrees and we especially enjoyed the bar every night after long days negotiating the nearby subway system and the Chinese International Exhibition Centre. The beer was cold and the wood burning stoves kept the area warm. The rooms were well appointed and clean, with excellent showers and beautiful hardwood floors.

A good experience at a hotel like this is always nice, but being so far from home, the staff, including Lilly and the rest of the team are the reason that we truly enjoyed our stay. They always had a smile and a desire to insure that all of our needs met. I cannot recommend this hotel enough for anyone wanting to experience Beijing in a different, unique, and special way.

  • Stayed February 2014, travelled on business
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Helpful?
2 Thank JeffandLynnand3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear JeffandLynnand3:
This is high praise indeed - thank you for your glowing review!
Making people forget that they are staying at a hotel is indeed one of our goals here at Red Wall Garden. Recently added design elements - such as the stoves you mentioned - are integral parts in creating this homely atmosphere. But as you properly stated, the key ingredient in achieving this level of guest satisfaction is our dedicated staff, both in the front and back of house. I posted your review on our notice board to let them know that their efforts have not gone unnoticed.
We hope you will have a chance to visit us again - the beer will be on ice for you!

Greetings to the American Heartland,
Your Red Wall Garden Team
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Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2014

Had originally booked to stay 10 nights over Chinese New Year and extended to 15. The hotel is lovely - lots of personal touches, very helpful and warm staff and comfortable beds. The location was great - easy access to subway and fascinating walking around the hutong. Breakfast was very good. I will definitely stay here again when I visit my daughter in the future. The managers - Stefan and Robert obviously know how to motivated staff and to keep them!

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
3 Thank Sally J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear Sally J:
It was a pleasure having you and your daughter with us! Robert and I were sad to see you both leave. We hope that you took back some fond memories of our little hutong to Manchester.
Please e-mail me directly should you have plans to come back to Beijing and we will make all the necessary arrangements.

Greetings from all of us,
Your Red Wall Garden Team
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Perth, Australia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 February 2014 via mobile

Great hotel - boutique style - yet very well maintained. The staff make you feel very special!
Hotel pick up service great - especially after a long flight.
Even the basic rooms are large and come with a very trendy bathroom!
Location is excellent - right in the heart of Beijing - easy to get to shopping and sightseeing!
They offer bikes that you can take to ride around on to explore Beijing! Best way to see the city!

Stayed February 2014, travelled with friends
Helpful?
4 Thank jessjadebarron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, 27 February 2014
Dear jessjadebarron:
You are spot on: bikes are indeed the best way to explore the immediate vicinity of the hotel. This area of Beijing actually features very generous bike lanes and once you adjust to the flow of things, more often than not you'll arrive at your destination more quickly than by taxi or subway. Tiananmen Square and the Forbidden City for example are only about a 10 minute ride away from Red Wall Garden.
We are glad you are enjoyed your time with us here and hope to have you back again soon,
Your Red Wall Garden Team
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Additional Information about Red Wall Garden Hotel

Property: Red Wall Garden Hotel
Address: No.41 Shijia Hutong | Dongcheng District, Beijing 100010, China
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #17 of 6,474 Hotels in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4 star — Red Wall Garden Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Red Wall Garden Hotel is a cultural oasis of tranquillity in the very heart of the vibrant city of Beijing. It is located in Shijia Hutong, one of the city's most historic neighbourhoods and is within walking distance of the Forbidden City and the famous shopping and food streets of Wangfujing and Jinbao in DongCheng. A traditional Chinese courtyard hotel invoking the past, yet replete with modern facilities. All 40 individually appointed guest rooms feature ultra-luxury DUX beds, wooden flooring, en-suite bathrooms and amenities such as large flat screen TV, complimentary WI-FI throughout the hotel and private in-room bar. All rooms have air-conditioning & heaters. Located within the central courtyard of the award-winning Red Wall Garden Hotel, The Courtyard Bistro serves great value dishes that are inspired by the eight main culinary areas in China. The Courtyard Bistro also features open stage Cultural Entertainment nights as well as indoor and outdoor Noodle Stations and daily special chalkboards to further enhance the guests' dining experiences. The Lounge Bar invites guests to kick back in an armchair with a drink, a snack and a book. The Courtyard Bistro's full service bar serves up classic and specialty cocktails as well as traditional afternoon tea and features an excellent selection of wines, beers and other alcoholic or non-alcoholic drinks. Situated just off the west lounge of the hotel, The Courtyard Bistro Tea House offers daily tea ceremonies where the in-house tea master guides patrons through Chinese tea history that looks back on over 4000 years of tea excellence. The Private Dining and Event Rooms at The Red Wall Garden Hotel can accommodate up to 200 people for Meetings, Weddings or Events. The tailor-made menus offer an array of traditional Chinese Cuisine to suit either a formal or an informal Meeting, Wedding or Event. The "Red Wall Garden Boutique Hotel Experience" emotionally connects our guests with the intense Historical, Cultural and Artistic life of Authentic and Historic Beijing. ... more   less 
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