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“Great service, excellent front desk” 5 of 5 bubbles
Review of Crowne Plaza Beijing Chaoyang U-Town

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Crowne Plaza Beijing Chaoyang U-Town
Ranked #55 of 6,437 Hotels in Beijing
Certificate of Excellence
Shenzhen, China
2 reviews
“Great service, excellent front desk”
5 of 5 bubbles Reviewed 21 June 2014

i spent 3 days in this hotel, i was impressed by the smiles on all the receptionists' face upon my arrival, they are always patient to answer all my questions no matter what kind questions i asked. they always smile at you if they saw you in the lobby. i will surely return to this hotel and recommend this hotel to my friends.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Benny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Beijing, China
Level Contributor
188 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 bubbles Reviewed 21 June 2014

Have been there for two nights because of a conference in thsi hotel.
My room was some kind of superiour room, quite spacious, with uncomfy useless furniture and a huge bathroom.
I paid like RmB 1500/night, while the wallpaper was falling off the wall at some places.

Staff was amazingly uncapable at checkin, took them almost half an hour, and of course they did not allow late check out, though it was friday afternoon and the hotel clearly emptied.

Only good thing: right next to hotel is a blue frog, so if you fancy a burger, that's where you want to go.

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Vielreisende R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaUTown, General Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review, 24 June 2014
Dear Vielreisende R,

Thank you for your feedback after your stay at Crowne Plaza U-Town last month.

I’m sorry for any part of this stay that you weren’t happy with.

I’d like to follow up your comments – let me have your contact details so we can communicate direct. (david.travers@ihg.com)

Kind regards,

David Travers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vaasa, Finland
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

This was my first trip to Beijing, so I have no other hotels to compare with except for several hotels in Shanghai. But this hotel rates among the top ones bacause of the very good English speaking staff and quality of service. The bed was comfortable and the room very clean with the usual amenities you find in a club room. The club lounge was cosy with good quality food and friendly service. The air condition was working, which is not always the case in China even in 5-star hotels. I only had breakfast in the lounge so I can´t comment on the "normal breakfast". The lounge breakfast was good with the basic selection.
The location is about 1h drive from the PEK airport in rush hour. The other way around, from the hotel to the airport is only about half an hour. Otherwise the location is pretty close to Sanlitun Bar Street if you want to experience some action :)
Would recommend to stay here definitely!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gfors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Stayed four nights at this hotel. The hotel location is located near Chaoyangmen subway station from where you can go anywhere within Beijing CBD area conveniently. The hotel amenities are maintained in good condition and the service is generally good, actually there still rooms for proactive and attentive attitude; take our case as an example, the last morning we asked bell boy to help move some heavy documents from the room to the lobby and it turned out he was not very proactive in giving us a hand. This could be because this work load was so heavy that out of the normal expectation. Anyway, overall quality of the service is good in terms of paying attention to details. The morning buffer is excellent where you have a lot of nice choices. BTW, the hotel is the wing of a large shopping mall in which you may find anything from entertainment to superb cuisines.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Julia8899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bangalore
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

We stayed in this hotel 10 days ago and were very happy with the hotel and services provided. We were greeted by efficient and English speaking front office staff and checkin was smooth. We got a lovely well appointed room with a comfy extra bed for my 14 year old son. The bathrooms are large and the rooms spacious . An in room safe, tea coffee maker, iron etc and all amenties associated with a five star hotel are provided...the nice touch was a kit on the writing table with scissors, gum, paper clips etc
The location was perfect for us, it was a 15 min cab ride to Da Dong duck and other restaurants we wanted to visit in the evenings after our tour. A mall attached to it has all the brands from Zara, top shop and many higher end stores aswell. The Burger King next door was convenient .

The gym is great...new and varied equipment, spacious and clean. The pool looked lovely and modern but we didn't use it

The buffet breakfast was outstanding with a huge selection of Chinese and western dishes...it was the best we had during our entire China trip.

Money (cash) can be exchanged at the front desk as the same rate as the bank (without commission) which is very convenient as banks close at 5pm

The concierge desk was helpful and getting taxis through them was never an issue. Service was always with a smile.

We will definitely recommend this hotel

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank abcdindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 23 May 2014 via mobile

Upon check in we were told we had a standard room reserved. We actually had a Superior room and a booking to show this. They made it out that we were getting an upgrade when we actually got the superior room that we had paid for. Having to sort this out at 2.30am after getting off a plane isn't the best start to a holiday. The breakfast here was really good along with the service, the second day was also good with great latte's but the 3rd morning lacked service and food. We were told they had no more wheat bread and to try again tomorrow. The other food were cold, we weren't sure as to why the service dropped off so much...Tuesday morning...who knows!! The rooms are ok for the money, nothing special for a 5 star and the same goes for the gym, I found it lacking in many areas. The hotel is connected to a shopping mall with high end to mid range good. The basement has a food mall and shopping for groceries. The location was a bit out of the main area being 15 minutes by subway to the main shopping. The subway was a 7 minute. walk. All in all it was ok but could have been better.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ozzieollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaUTown, Marketing and Communication Department at Crowne Plaza Beijing Chaoyang U-Town, responded to this review, 27 May 2014
Dear ozzieollie,
Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the lacked service of front desk and restaurant.

We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us.

We hope this would not deter you from choosing Crowne Plaza Beijing Chaoyang U-Town again in the future. We look forward to welcoming you back to our hotel again. Thank you!


Sincerely,
Jasmine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

We only had two and a half nights here as we checked in at 2.00 am. The room was clean and well furnished and decorated. As we were on a tour and had very little downtime, I thought the location was great with U-town mall accessible form the hotel lobby. The breakfast on the first morning was fantastic, the food was delicious and the service amazing. The second and third day for breakfast service was a little slower and things seemed to to a little longer. The food was still very good with an amazing variety of Chinese and Western. The only criticism is that when we checked in they tried to put us in a standard room when in fact we had a superior room booked. It is hard to comment on the value as the hotel was inclusive of a fully paid tour.

Room Tip: There is a lot of smoking in China, if you are a non-smoker be sure to insist on a non-smoking room...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank OllieOwl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Beijing Chaoyang U-Town

Property: Crowne Plaza Beijing Chaoyang U-Town
Address: No.3 Sanfeng Beijing, Chaoyang District, Beijing 100020, China
Phone Number:
Region: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 6,437 Hotels in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Beijing Chaoyang U-Town 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Crowne Plaza Beijing Chaoyang U-Town is an international hotel perfectly located in Beijing's Central Business District, adjacent to the Ministry of Foreign Affairs,Embassy Area, Sanlitun Bar Street and teh Silk Market. Hotel prime location is wonderfully convenient in meeting your business, shopping and entertainment needs. The hotel adjoins popular U-Town Lifestyle Center and Shopping Wall, which features a vibrant array of leisure and entertainment venues. Splendid accommodations and superior quality service make Crowne Plaza Beijing Chaoyang U-Town The Place to Meet. ... more   less 
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