We stayed at the Sheraton Beijing Dongcheng in May for 8 nights for a leisure holiday. I was a little dubious about booking this property with some reports stating the hotel was close to Tianammen Square and others stating it was miles away. With taxis being so cheap, we decided to bite the bullet and stay in a bit of luxury for our trip.
We arranged with the hotel prior to arriving their private car. As promised, the driver was waiting in the arrivals hall with our name which made the transition to the hotel after 18 hours of travelling. I had also pre arranged a birthday suprise of cheese, fruit and wine to our room for my husbands birthday which Rose was more than accomodating over the email prior to arriving. She even arranged an early check in with no problems.
The hotel is new, clean, big and has many english fluent staff on hand who are more than happy to assist. I came down with a cold and one of the concierge even ran out to a phamicy at 8pm at night before closing to get me a refil of some medication and was back within 10 minutes!! All I wanted was directions, so the service was terrific.
New & Clean big rooms
Several great restaurants (the buffet is amazing for both breakfast and dinner)
The most amazing day spa and pool area I have seen to date. The facilities are out of this world
Very curtious and helpful staff
Free broadband in the lobby
ATM on site
Subway approx 15 minute walk (which we discovered on day 6!)
Pre-Arranged items arrived in room as arranged
Staff charged my credit card $2000 USD instead of $400 as a security hold which upon questioning, had the hold removed within 3 days.
Was not told there was free internet in the lobby until about 5 days in to our holiday after we had been paying $20 USD each day for in room wi-fi
Strange mouldy smell coming from the locker rooms in the spa area (was off putting when trying ot relax in the steam room and spa)
Miles away from anything (but most things are a taxi ride in Beijing)
On the first day I filled up our enormous tub to relax in to which the water was brown. I emptied it and used the shower for the first 5 days before trying on the 6th day and the water ran clear in the tub (obviously the pipes had not been used for a while) disappointed when I could have used earlier.
Totally Non-English speaking staff in the day spa which made a very interesting start to what was supposed to be a relaxation massage...
All in all, this hotel was amazing. The cons could be easily avoided by educating yourself with the hotel a little better than we did.
Would we stay there again? Most likely, the only concern is the location of this hotel. If you're happy to sit in a taxi for anywhere between 15 minutes and an hour depending on Beijing traffic, then dont hesitate booking here! Taxis were generally under $10 USD even in an hours ride in horrendous traffic to get to the main tourist destinations. The maps state this hotel is 4.5km from forbidden city. This may be true, but definately not walking distance, and in Beijing traffic is much more than 10 minutes!
- Official Description (provided by the hotel):
- The Sheraton Beijing Dongcheng Hotel is conveniently located on Beijing’s north Third Ring Road, in the heart of the city’s transportation network. Just 20 minutes from Beijing Capital International Airport (PEK), we have easy access to major attractions such as the Olympic Stadium, Tiananmen Square, Financial Street, the Forbidden City, and the Great Wall.Our 441 contemporary guest rooms and suites range from 43 to 240 square meters. In addition to the celebrated “ahhh” of the plush Sheraton Sweet Sleeper™ Bed, you’ll also enjoy a 42” LCD Flat Screen Television, High Speed Internet Access, and a separate bath and shower.During your stay, share a meal in one of our four restaurants—featuring Chinese, Japanese, Italian, and all-day dining—or get a refreshing drink in our Lobby Lounge. Relax with a massage at the Shine Spa for Sheraton, take a dip in our indoor heated swimming pool, or work out in our modern fitness center. And you can easily stay connected to home and the office with wired and wireless High Speed Internet Access in your guest room, the business center, or meeting rooms.Let us bring your vision of a grand meeting or lively social event to life in our 13 functions spaces, totaling more than 2,400 square meters. State-of-the-art audiovisual facilities are available, as are experienced event and catering specialists. ... more less
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