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“Great Hotel, Great Location”

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Sheraton Grand Beijing Dongcheng Hotel
Ranked #24 of 6,463 Hotels in Beijing
Certificate of Excellence
Sydney
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great Hotel, Great Location”
Reviewed 15 August 2012

I stayed in Beijing for 10 nights at the Sheraton Don Cheng. I stayed in a one bedroom suite with my wife, it is 90 sq metres and was very comfortable for our stay. The one bedroom suite has a large bathroom with a bath and a second toilet. A dining table and a lounge area. There is a Large TV in the bedroom and lounge area. There is also a comfortable working space too with a desk and chair.
The staff here were really helpful and friendly. There was a language barrier and I expected the front line staff would have better english, but I was in China after all and if they couldn't understand they usually just found someone that could. The Hotel Manager (Ross) is very pro-active and it was unusual not to see him wandering around talking to guests throughout the day. Ross is an Australian so very easy to communicate with, the small problems we had during our stay were fixed promptly and without hesitation.
The hotel is located close to a supermarket and subway station. There is also 3 very nice restaurants and a large buffet inside the hotel and food and drinks in the hotel is very reasonably priced.
As for location it is on the 3rd ring road and this is a spot that made it easy to get to all the major tourist attractions, and I could see the Olympic stadium from my room...
Overall a good experience and good value for money... I will stay here again if I find myself in China in the future

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SydneyTravelbug88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, 20 August 2012
Dear Reviewer,
Thank you for choosing to stay at Sheraton Beijing Dongcheng Hotel and for taking the time to share your experience. We are so delighted to hear that you enjoyed our facilities and services and the hotel’s convenient location to the major Beijing tourist attractions. Our hotel team will be greatly encouraged that they have made a positive difference to your stay experience and we certainly hope we may have a chance to welcome you back when you are next in Beijing. Stay well !
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Paulo, SP
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 9 August 2012 via mobile

A gorgeous room, great service. The location is not in the city center but close to a subway station and the line will leave you at the city center. Across the hotel that is a supermarcket and a food center. The only tink is that I find the breakfast not so tastefull, but with a great variety of Asian and western food.

Stayed August 2012, travelled solo
Helpful?
Thank TNLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, 13 August 2012
Dear Reviewer,
Thank you for choosing to stay at our hotel. We are so happy to hear that you enjoyed our facilities and services and its convenient locations. We will certainly take your breakfast feedback onboard and strive to engage your tastebuds more fully on your next visit. Hope to see you again soon.
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Vancouver, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 July 2012

The Sheraton Beijing Dongcheng's a very new Starwood property right in the middle of the northern core of Beijing along the 3rd Ring Road. While not within walking distance to most attractions, it's one of the few places within the centre of the city that offers quiet and some greenspace.

The park to the south of the hotel offers some tranquility in an otherwise bustling city, and the service, quality and features of the hotel make it a testament to the Starwood brand's high standards.

The dining options are various and all high quality. The Chinese and Japanese restaurants offer some authentic, delicately and deliciously prepared gourmet cuisine, while there are always more options in Beijing, these hotel restaurants will fulfill any need for one of those days that you don't feel like leaving the building...

While there was a slight issue with some leakage from the bathtub due to some stripped sealant, the repairman was sent right away and fixed within 20 minutes.

Overall, a great property, with decent prices as long as you don't insist on walking anywhere.

Room Tip: Ask for a south facing room as the other 3 sides are surrounded by buildings.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bertiatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, 5 August 2012
Dear Reviewer, Thank you so much for taking the time to provide your detailed feedback. We are delighted to hear you enjoyed your sampling of our culinary designs, may we suggest you also try our Italian restaurant, Bene, on your next visit which also offers some imaginative temptations whilst overlooking the tranquil park setting at the hotel’s south entrance . Thank you again for your kind words and hope we will see you again soon.
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St Ives, United Kingdom
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 July 2012

We arrived by coach with our group late afternoon as we had been busy on other visits during the day, we had a wonderful wellcome to the hotel our room was perfect a wonderful comfy bed a large room with everything you would require in it. next morning after a realy good nights sleep we had a fine selection of food at breakfast, if we are in Beijing again we would not hesitate to use this hotel again.

Room Tip: sorry no tip as our room was blocked booked with our tour but I would think any room would be very g...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pip207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, 30 July 2012
Dear Reviewer, Thanks for your kind comments and we are delighted that you had a great stay at our hotel.
Your positive feedback will further encourage us to continue to improve our service levels.
Thank you again for sharing and our hotel team look forward to being of service to you again in the future should your travels bring you back to Beijing. Be Well!
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Kuching, Malaysia
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 July 2012

I will say this hotel match the 2 Westins in beijing except the location - quite central but just nothing much next to the hotel.

Was upgraded to the suite- very modern, spacious and comfortable.

Breakfast in Feast had huge selection and the food was good.
Tried dim sum buffet in Yue, really worth the $ and that was the best dim sum I ever had in Beijing.

I'm sure I will be back again new Sheraton

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel_THL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, 24 July 2012
Dear reviewer, It is always a pleasure to receive such positive comments from our guests. Thank you for choosing our hotel and we look forward to delighting your senses and palate once more on your next visit.
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Ottawa, Canada
Level Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 20 July 2012

I stayed for a week in this Hotel on a business trip in July. The following is my review:

Checkin: Very fast and pleasant.

Staff: Very polite. Concierge was extremely helpful!!

Location: Not much to say about the location. Good thing is that all taxi drivers were willing to go to the hotel. Usually when I stayed at the Beijing Great Wall Sheraton, for some reason taxi drivers would not go there

Taxi at Hotel: I didnt see many taxis coming into the hotel, so I guess it would take a long time to get a cab from the hotel. I used the hotel taxi since I had a packed business schedule and didn't have time to spare waiting for local taxis.

Room: Very spacious and modern. The bathrooms were spotless and modern!! The water pressure was adequate. The showers were high and felt really good. Toiletries were the usual that you find in Sheratons in Beijing. The room had a nice flat screen TV and a very nice glass work desk. The internet connection was very fast and reliable.

In Room Dining: Didnt really like it much the couple of times that I tried it. I ordered from outside.

Breakfast Buffet: Very nice, clean and modern breakfast area. The staff at the breakfast area is a bit slow, and you have to chase them to get refills for coffee. A minor nuisance. The breakfast variety is good.


Overall Summary: I really enjoyed the stay, and I prefer this Sheraton to the other one in Beijing (i.e. Great wall Sheraton)

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goadude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, 24 July 2012
Dear reviewer, thank you for sharing your experience on your stay with us at Sheraton Beijing Dongcheng Hotel. It was a pleasure to share your comments with our team and we are delighted that you enjoyed the hotel facilities and service. We will certainly continue to work hard on our training to improve further the service during our Feast breakfast buffet. Incidentally, we are currently refreshing our in room dining menu and hope you will enjoy the updated menu more during your next visit with us. Thank you again and we look forward to be of service again in the near future.
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Geelong
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2012

We stayed at the Sheraton Beijing Dongcheng in May for 8 nights for a leisure holiday. I was a little dubious about booking this property with some reports stating the hotel was close to Tianammen Square and others stating it was miles away. With taxis being so cheap, we decided to bite the bullet and stay in a bit of luxury for our trip.
We arranged with the hotel prior to arriving their private car. As promised, the driver was waiting in the arrivals hall with our name which made the transition to the hotel after 18 hours of travelling. I had also pre arranged a birthday suprise of cheese, fruit and wine to our room for my husbands birthday which Rose was more than accomodating over the email prior to arriving. She even arranged an early check in with no problems.
The hotel is new, clean, big and has many english fluent staff on hand who are more than happy to assist. I came down with a cold and one of the concierge even ran out to a phamicy at 8pm at night before closing to get me a refil of some medication and was back within 10 minutes!! All I wanted was directions, so the service was terrific.

The Pros:
New & Clean big rooms
Several great restaurants (the buffet is amazing for both breakfast and dinner)
The most amazing day spa and pool area I have seen to date. The facilities are out of this world
Very curtious and helpful staff
Free broadband in the lobby
ATM on site
Subway approx 15 minute walk (which we discovered on day 6!)
Pre-Arranged items arrived in room as arranged

The Cons:
Staff charged my credit card $2000 USD instead of $400 as a security hold which upon questioning, had the hold removed within 3 days.
Was not told there was free internet in the lobby until about 5 days in to our holiday after we had been paying $20 USD each day for in room wi-fi
Strange mouldy smell coming from the locker rooms in the spa area (was off putting when trying ot relax in the steam room and spa)
Miles away from anything (but most things are a taxi ride in Beijing)
On the first day I filled up our enormous tub to relax in to which the water was brown. I emptied it and used the shower for the first 5 days before trying on the 6th day and the water ran clear in the tub (obviously the pipes had not been used for a while) disappointed when I could have used earlier.
Totally Non-English speaking staff in the day spa which made a very interesting start to what was supposed to be a relaxation massage...

All in all, this hotel was amazing. The cons could be easily avoided by educating yourself with the hotel a little better than we did.

Would we stay there again? Most likely, the only concern is the location of this hotel. If you're happy to sit in a taxi for anywhere between 15 minutes and an hour depending on Beijing traffic, then dont hesitate booking here! Taxis were generally under $10 USD even in an hours ride in horrendous traffic to get to the main tourist destinations. The maps state this hotel is 4.5km from forbidden city. This may be true, but definately not walking distance, and in Beijing traffic is much more than 10 minutes!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kllister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, 24 July 2012
Dear Reviewer, Thank you so much for taking the time to provide your detailed feedback in relation to your recent experience at Sheraton Beijing Dongcheng Hotel. We are delighted that you enjoyed your stay on such a special occasion. Thank you also for your observations on where we can make further improvements and rest assured we will focus our training on each of these areas. We hope we may have an opportunity to welcome you back to the hotel when you next return to Beijing.
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Additional Information about Sheraton Grand Beijing Dongcheng Hotel

Property: Sheraton Grand Beijing Dongcheng Hotel
Address: Southeast of Anzhen Bridge, 36 North Third Ring Road East,Dongcheng District, Beijing 100013, China
Region: China > Beijing > Anzhen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 6,463 Hotels in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Beijing Dongcheng Hotel 5*
Number of rooms: 441
Official Description (provided by the hotel):
The Sheraton Beijing Dongcheng Hotel is conveniently located on Beijing’s north Third Ring Road, in the heart of the city’s transportation network. Just 20 minutes from Beijing Capital International Airport (PEK), we have easy access to major attractions such as the Olympic Stadium, Tiananmen Square, Financial Street, the Forbidden City, and the Great Wall.Our 441 contemporary guest rooms and suites range from 43 to 240 square meters. In addition to the celebrated “ahhh” of the plush Sheraton Sweet Sleeper™ Bed, you’ll also enjoy a 42” LCD Flat Screen Television, High Speed Internet Access, and a separate bath and shower.During your stay, share a meal in one of our four restaurants—featuring Chinese, Japanese, Italian, and all-day dining—or get a refreshing drink in our Lobby Lounge. Relax with a massage at the Shine Spa for Sheraton, take a dip in our indoor heated swimming pool, or work out in our modern fitness center. And you can easily stay connected to home and the office with wired and wireless High Speed Internet Access in your guest room, the business center, or meeting rooms.Let us bring your vision of a grand meeting or lively social event to life in our 13 functions spaces, totaling more than 2,400 square meters. State-of-the-art audiovisual facilities are available, as are experienced event and catering specialists. ... more   less 
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