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“New, modern and fantastic breakfast buffet”

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Sheraton Grand Beijing Dongcheng Hotel
Ranked #27 of 6,565 Hotels in Beijing
Certificate of Excellence
Reviewed 15 September 2012

SUMMARY - Great brand new hotel that felt more like a Westin than a Sheraton. The staff were fantastic, the breakfast buffet was one of the best I’ve been to.
STAR RATING - 5/5

* SHOWER/HOT WATER - Excellent with both a shower and a large oval tub that is large enough for 2.
* TOWELS/BATH ROBES - Excellent - large and soft and bath robes
* PILLOWS - Excellent - lots of them and soft
* BED - Excellent - soft pillow top and soft comforter
* CLEANLINESS/CONDITION/SIZE OF ROOM - the room was very modern and clean. We had a corner room (#1216) and was larger than a similar room that one of our friends had. The room had a nice lounging chair, desk, and was spacious.
* STAFF - The only staff I dealt with were in the restaurant and they were great. I did try to call guest services and their english was weak, but my Chinese was weaker!!!
* FOOD/RESTAURANTS/GROCERY STORES/ROOM SERVICE - The restaurant that has a breakfast buffet (only one I ate in) was amazing. They had both local and North American food (more of this). The fruit, pastries, breads and meats were all hot, fresh and very tasty.
* POOL/BEACH - No beach (of course it’s in the centre of Beijing). They have a pool, but I didn’t see/use it. I heard from others that it was great and warm.
* FITNESS ROOM - Didn’t use it, but I heard from others it was great.
* DESCRIPTION OF HOTEL/RESORT - large, modern, great quality, and very clean
* AIR CONDITIONING - worked excellent and was very quiet. You had full control over the temperature and fan
* FRONT DOOR STAFF - didn’t use them
* SPA - Our tour operator had local massage ladies come to our room for my wife and myself for $33 each for 90 minutes. Amazing price and great service. They soaked my feet in tea!!!
* INTERNET/WI-FI - free in restaurants and lobby. In the room it was a maximum of approx $15US/day, but it was very fast, but filtered. I connected with an ethernet cable (brought my own). If you want to surf in China I suggest a VPN connection back to North America so your surfing isn’t filtered. Couldn’t get on Facebook, Twitter. Some news sites didn’t even come up.
* LOCATION / CONVENIENCE/ HOT TO GET THERE - The hotel was well situated (near the Olympic stadium), and it didn’t take us long to get to other Beijing tourist areas
* LAUNDRY SERVICE - Didn’t use it due to the cost. It was going to cost $4 to wash my underwear and $8 to wash a pair of pants
* AGE OF HOTEL - Brand new (I think in 2011/12)
* PRICE/VALUE RATIO - It was part of our tour package, but I checked online and it was $272 US /night.
* SERVICE - CHECK-IN/DURING - The service was excellent - everyone was always helpful
* ROOM TIP - get a corner room
* FAMILY FRIENDLY OR COUPLES ONLY - very nice for anybody
* GIFT SHOP - Didn’t use it

Room Tip: We had a corner room (#1216) and it was about 50% larger than most rooms with a large glass wall.
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  • Stayed: September 2012, travelled with friends
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Thank Kimball19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this reviewResponded 19 September 2012

Dear reviewer, Thank you for sharing your detailed review of your recent stay with us. It was so pleasing to hear that both our hotel facilities and guest services left you with such a positive impression. We hope you will be back to see us again soon and we will certainly do our best to provide another comfortable, relaxing and memorable experience for you.

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316 - 322 of 555 reviews

Reviewed 14 September 2012

Brand new hotel, with nice amenities. Well located, in third ring. Rooms are comfortable and very good equipped. Breakfast is superb with both Oriental and Western food. Expensive hotel but recommended for business visitors

  • Stayed: September 2012, travelled on business
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Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this reviewResponded 19 September 2012

Dear Reviewer,
Thank you for choosing Sheraton Beijing Dongcheng Hotel and for sharing your experiences.
We are delighted to learn that our hotel and services could complement your trip and add to your comfort. It is also so pleasing to learn that our restaurants tantalized your tastebuds and hope you may also give our Japanese and Italian restaurants a try on your next visit. Thank you also for highlighting our convenient location to other readers. We certainly would look forward to welcome you back on a future trip to Beijing

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Reviewed 11 September 2012

This is a nice hotel in the middle of Beijing, they have a great breakfast with all kind of foods.

Room is spacious with desk, good minibar and a great bathroom, just be carefull as almost everyhotel in China the tap water is NOT drinkable.

  • Stayed: September 2012, travelled on business
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Thank Mauricio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this reviewResponded 14 September 2012

Dear Reviewer,
Thank you for your kind comments and for choosing to stay with us. We are delighted you had a comfortable stay and took advantage of our range of restaurant options. We hope to see you again soon.

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Reviewed 10 September 2012

The hotel is new and in good condition, rooms are of good size and decor is pleasant. Bathroom is trendy however I prefer something a little less open. Room service food was reasonable quality. Japanese restaurant was reasonable without being spectacular.

Service is good but would be better with improved English skills. I shouldnt complain give my ineptitude with languages but it is a pricy and high class hotel so expectations are higher.

I found the local area a little devoid of easily to access conveniences, even the nearby shopping centre was a bit basic. Not so important if using as a base for tours, moreso if you have some independent activities in mind.

My biggest gripe is the outright gouging on some of the services. Minibar prices 10x supermarket, tours 3 x cost available on internet, massage 5 x local price 2 x that I had at Traders 3 months ago. We know when we book these hotels we pay extra but I just dont think this sort of pricing adds up to good value.

Overall its a nice hotel but they need to improve in the language department and provide some better value.

  • Stayed: September 2012, travelled as a couple
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Thank Geminidreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this reviewResponded 14 September 2012

Dear reviewer, thank you for sharing your feedback regarding your recent stay with us. We are delighted that you enjoyed your room facility. Thank you for your helpful feedback on your dining experiences and we certainly will share these comments with our restaurant teams. We hope we can engage your tastebuds more fully during your next stay. English ability remains an important area of focus for our training efforts and we also hope you may witness an improvement in this area during your next visit. Finally thank you for your comments on pricing and we certainly will take another look at the areas you have highlighted. Looking forward to welcoming you back to Sheraton Beijing Dongcheng Hotel soon.

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Reviewed 15 August 2012

I stayed in Beijing for 10 nights at the Sheraton Don Cheng. I stayed in a one bedroom suite with my wife, it is 90 sq metres and was very comfortable for our stay. The one bedroom suite has a large bathroom with a bath and a second toilet. A dining table and a lounge area. There is a Large TV in the bedroom and lounge area. There is also a comfortable working space too with a desk and chair.
The staff here were really helpful and friendly. There was a language barrier and I expected the front line staff would have better english, but I was in China after all and if they couldn't understand they usually just found someone that could. The Hotel Manager (Ross) is very pro-active and it was unusual not to see him wandering around talking to guests throughout the day. Ross is an Australian so very easy to communicate with, the small problems we had during our stay were fixed promptly and without hesitation.
The hotel is located close to a supermarket and subway station. There is also 3 very nice restaurants and a large buffet inside the hotel and food and drinks in the hotel is very reasonably priced.
As for location it is on the 3rd ring road and this is a spot that made it easy to get to all the major tourist attractions, and I could see the Olympic stadium from my room...
Overall a good experience and good value for money... I will stay here again if I find myself in China in the future

  • Stayed: August 2012, travelled as a couple
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Thank SydneyTravelbug88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this reviewResponded 20 August 2012

Dear Reviewer,
Thank you for choosing to stay at Sheraton Beijing Dongcheng Hotel and for taking the time to share your experience. We are so delighted to hear that you enjoyed our facilities and services and the hotel’s convenient location to the major Beijing tourist attractions. Our hotel team will be greatly encouraged that they have made a positive difference to your stay experience and we certainly hope we may have a chance to welcome you back when you are next in Beijing. Stay well !

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Reviewed 9 August 2012

A gorgeous room, great service. The location is not in the city center but close to a subway station and the line will leave you at the city center. Across the hotel that is a supermarcket and a food center. The only tink is that I find the breakfast not so tastefull, but with a great variety of Asian and western food.

Stayed: August 2012, travelled solo
Thank TNLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this reviewResponded 13 August 2012

Dear Reviewer,
Thank you for choosing to stay at our hotel. We are so happy to hear that you enjoyed our facilities and services and its convenient locations. We will certainly take your breakfast feedback onboard and strive to engage your tastebuds more fully on your next visit. Hope to see you again soon.

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Reviewed 29 July 2012

The Sheraton Beijing Dongcheng's a very new Starwood property right in the middle of the northern core of Beijing along the 3rd Ring Road. While not within walking distance to most attractions, it's one of the few places within the centre of the city that offers quiet and some greenspace.

The park to the south of the hotel offers some tranquility in an otherwise bustling city, and the service, quality and features of the hotel make it a testament to the Starwood brand's high standards.

The dining options are various and all high quality. The Chinese and Japanese restaurants offer some authentic, delicately and deliciously prepared gourmet cuisine, while there are always more options in Beijing, these hotel restaurants will fulfill any need for one of those days that you don't feel like leaving the building...

While there was a slight issue with some leakage from the bathtub due to some stripped sealant, the repairman was sent right away and fixed within 20 minutes.

Overall, a great property, with decent prices as long as you don't insist on walking anywhere.

Room Tip: Ask for a south facing room as the other 3 sides are surrounded by buildings.
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  • Stayed: July 2012, travelled as a couple
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1  Thank bertiatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross G, Hotel Manager at Sheraton Grand Beijing Dongcheng Hotel, responded to this reviewResponded 5 August 2012

Dear Reviewer, Thank you so much for taking the time to provide your detailed feedback. We are delighted to hear you enjoyed your sampling of our culinary designs, may we suggest you also try our Italian restaurant, Bene, on your next visit which also offers some imaginative temptations whilst overlooking the tranquil park setting at the hotel’s south entrance . Thank you again for your kind words and hope we will see you again soon.

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Additional Information about Sheraton Grand Beijing Dongcheng Hotel

Address: Southeast of Anzhen Bridge, 36 North Third Ring Road East,Dongcheng District, Beijing 100013, China
Region: China > Beijing > Anzhen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 6,565 Hotels in Beijing
Price Range: £109 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Beijing Dongcheng Hotel 5*
Number of rooms: 441
Official Description (provided by the hotel):
The Sheraton Beijing Dongcheng Hotel is conveniently located on Beijing’s north Third Ring Road, in the heart of the city’s transportation network. Just 20 minutes from Beijing Capital International Airport (PEK), we have easy access to major attractions such as the Olympic Stadium, Tiananmen Square, Financial Street, the Forbidden City, and the Great Wall.Our 441 contemporary guest rooms and suites range from 43 to 240 square meters. In addition to the celebrated “ahhh” of the plush Sheraton Sweet Sleeper™ Bed, you’ll also enjoy a 42” LCD Flat Screen Television, High Speed Internet Access, and a separate bath and shower.During your stay, share a meal in one of our four restaurants—featuring Chinese, Japanese, Italian, and all-day dining—or get a refreshing drink in our Lobby Lounge. Relax with a massage at the Shine Spa for Sheraton, take a dip in our indoor heated swimming pool, or work out in our modern fitness center. And you can easily stay connected to home and the office with wired and wireless High Speed Internet Access in your guest room, the business center, or meeting rooms.Let us bring your vision of a grand meeting or lively social event to life in our 13 functions spaces, totaling more than 2,400 square meters. State-of-the-art audiovisual facilities are available, as are experienced event and catering specialists. ... more   less 
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