Our group of relatives stayed in 6 rooms of the hotel: 2 nights on arrival in Beijing and another 2 nights before leaving Beijing.
The first 2 nights were bad. Although our tour was booked well in advance, the hotel did not manage room allocation well: our 6 rooms were spread over 5 floors! In view of this, we were upgraded to better rooms. However, although the rooms had good new facilities, we encountered numerous problems. In 3 of the rooms, the toilets could not flush properly. In 2 of the rooms, the phones did not work well. In one of the rooms, the electric kettle failed to work while in another room the electric kettle could not switch off automatically. Worst of all, in one of the rooms, a portion of the discharge pipe from the wash basin was missing! See photo attached.
Although it was said to be 4-star hotel, we were surprised that the dressing tables of the rooms we occupied had no mirrors. See photo attached. Had to make use of mirrors at the bar counter or in the bathroom.
On our second 2 nights at the hotel, we did not encounter any problem.
Breakfast was satisfactory but staff were slow in topping up the fruit juice containers.More