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“Late Check-in”

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Novotel Xinqiao Beijing
Ranked #69 of 6,463 Hotels in Beijing
Kuala Lumpur, Malaysia
Level Contributor
132 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Late Check-in”
Reviewed 5 August 2014

Two ladies travelling for business arrived late at 2 pm at the Airport. When we finally got a taxi that would use a meter, we got to the hotel at 3 am. The doors looked like they were closed and we panicked, but we had to use the swivel doors to get in. Everything was done swiftly for us and we were in our rooms within 10 minutes. The location is great for the Metro which we ended up using a lot because if a Taxi was called by the Hotel, they would use the meter, otherwise Taxi drivers were demanding whatever price. The Reception staff helped us every time we wanted to go somewhere, they suggested tourist sites, shopping areas, and methods of transport. We took a small room which was clean and comfortable and well serviced. Language is a problem with housekeeping, but otherwise, we were happy with our stay.

Room Tip: We had a room with no window and this is the first time I ever had a room like this, but it was fine...
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  • Stayed December 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Hildyblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina w, General Manager at Novotel Xinqiao Beijing, responded to this review, 7 August 2014
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that you were dissatisfied with the poor English skill of Housekeeping. Please allow me to express my sincerest apologies.
At Novotel Beijing Xinqiao, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding English skill, we have enhanced the English training frequency and scheduled other method to improve staff English skill to ensure a smooth communication with our guests.
We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (280)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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  • Any
English first
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

I have stayed at this hotel for several times during last two years. The facilities are running down and decor are getting older and older. It's probably due for a renovation. I have to give me that they have the best location which makes you so easy to access subway. Average Exp

Stayed March 2014, travelled with family
Helpful?
Thank ja912son
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina w, General Manager at Novotel Xinqiao Beijing, responded to this review, 7 August 2014
Thank you for choosing Novotel Beijing Xinqiao for your recent stay in Beijing. We are sorry that your experience did not meet your expectation . Please allow me to express our sincerest apology to you.
I have shared your comments with our Engineering Director about the problems mentioned and instructed him to review the existed maintenance action plan to ensure it works and is well implemented. At the same time, our Engineering team is work on guestroom refurbishment work to ensure guest rooms meet the expectation of our guests
Thank you for your valuable comments and we do hope your will extend an opportunity to us to be of excellent service to you in the near future.
Regards,
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bathurst, Australia
Level Contributor
159 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 31 July 2014

Our arrival at the hotel was very early in the morning having experienced a 8hr delay on our connecting flight. The receptionist was not very helpful or experienced with english speaking guests. After checking in we were given hand gestures directions to the lifts, which there appeared to be several different locations within the foyer area it was only when we returned to the conceirge he sent us in the right direction. Our room was a two storey room with two bathrooms so there was plenty of room. The furniture and fittings were a little dated but clean. Our view from the large windows overlooked a very busy intersection and subway station, but there was no noise at all. The hotel was in walking distance to a shopping centre and more than a "easy walk" to Tienanmen Square. We booked our tours through the hotel tour desk and they were very helpful. Breakfast was smorgasboard arrangement with a bit of a battle to get to the counters from the hungry hoards, however there was plenty of variety and food was always fresh. Overall given the price and location we were satisfied with our stay.

Room Tip: Higher floors have better aspects but windows cleanliness and pollution limit the view.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Julie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina w, General Manager at Novotel Xinqiao Beijing, responded to this review, 7 August 2014
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel Beijing Xinqiao, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Our Front Office Manager has strengthened the regular training to Front Desk staff on work procedure and standard and Welcoming Guest concept to ensure a professional and helpful service is provided to our guests..
We appreciate your comments and it is our hope that you will give us the opportunity to be of excellent service to you in the near future.
Sincerely,
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2014

Great location. Right outside subway station and walking distance from Tienanmen Square. Choose the executive suite and deal if possible. You cannot meet the service and value that it provides. Everything is close to the property.

Room Tip: Choose Executive floor with deal
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  • Stayed November 2013, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank mfbharmal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina w, General Manager at Novotel Xinqiao Beijing, responded to this review, 1 August 2014
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel.
Sincerely,
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 July 2014 via mobile

Top location right next to line 2 Subway station. Excellent value as i stayed with my son for 3 nights for less than $200au. I am a member of Accor which also entitles you to a 50% discount on meals for two people and 15% on drinks. The restaurant on level 4 has great food. Try the famous Peking duck, you wont be dissappointed.If your on a budget but still want something pretty good you can't get anything better as far as room and location for $60 a night. The beds also very comfy and subway very handy. Staff all very good and friendly.

Stayed July 2014
Helpful?
1 Thank ShanoP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina w, General Manager at Novotel Xinqiao Beijing, responded to this review, 1 August 2014
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel.
Sincerely,
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hong Kong
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

This hotel can meet all your basic requirement and is worth for that price. Location is definitely convenient as it is just meters away from Metro of main lines. Room and service are OK if you are not demanding. Breakfast and room condition is on average and acceptable. Of course it would be fine if it has a swimming pool. Short stay or business trip is recommended.

Room Tip: Upper floor for fewer occupants.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rondymak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina w, General Manager at Novotel Xinqiao Beijing, responded to this review, 1 August 2014
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel.
Sincerely,
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Xinqiao Beijing

Property: Novotel Xinqiao Beijing
Address: No.1 Chongwenmen Xi Da Jie, Beijing 100005, China
Phone Number:
Region: China > Beijing > Chongwenmen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#22 Best Value Hotel in Beijing
#36 Spa Hotel in Beijing
#61 Luxury Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Xinqiao Beijing 4*
Number of rooms: 693
Official Description (provided by the hotel):
Now offering FREE hi speed Wi-fi for all rooms, restaurants and lobby. Located in the heart of the city Novotel Beijing Xinqiao is a 4+ star hotel ideal for a business trip, holiday or short break in Beijing. Tiananmen Square, the Forbidden City and the Temple of Heaven are just a short walk away and guests enjoy easy access to shopping, major businesses and government buildings. The subway station is directly in front of the hotel offering easy and inexpensive access to all parts of the city.The Novotel Beijing Xinqiao features three restaurants, a lobby bar, health centre, spa, sauna and outdoor tennis court. For business travellers, we offer the convenience of WiFi internet and conference facilities for up to 250 people. ... more   less 
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Also Known As:
Novotel Xinqiao Beijing Hotel Beijing
Accor Xin Qiao Beijing
Novotel Beijing
Beijing Novotel

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