Lets start by saying that as Swissotel Circle members we were upgraded, which makes this doubly disappointing really...
Rooms- well presented, clean, dated; however the aircon makes a similar roar to an Boeing 747 during reverse thrust, the windows are thin and the street noise is very clear and apparent even on the top floor, beds are very hard (we asked for a duvet to double up and put underneath us).
Wifi - is a joke. Very poor signal quality throughout hotel. Appears to be ran off individual domestic products. In room Internet is via cable so no good if you have only an iPhone or smart phone. If on business think again, speeds are too slow, it is noted that this will be in part due to the government filtering and accessing servers back in the UK.
Turn down service - I know that this is a silly thing really, in most hotels they ask if you want fresh towels, they may even clean the room a little, certainly do the arbitrary opening the bed, but in this hotel they knock on the door say 'turn down service' and hand you a single individually wrapped mint polo (between two of us) and a small card stating the weather for the following day. To the question 'who was that?', I replied 'Nothing I've just eaten the turn down service!'
Breakfast- so we decided to use the executive floor breakfast which is a small buffet and essentially eggs and drinks ordering service. I wasn't hungry after, but it wasn't amazing either... It took about 5-mins to order two toast with poached eggs please. In the end I did the toast then sat there watching it get cold as I waited for the eggs. Essentially I think it's trying to be everything to everyone; they only have 8 hot plates yet still try to have noodles, dim sum, bacon, eggs, etc to appease cultural appetites. We had it for free, but would have been gutted if we had paid for it, if the weather is okay you could go to a local coffee house by walking or taxi and get better value for money.
Language - okay I get it, I came China so i don't expect everyone to speak English, but if you book into a 5 stat Western hotel I think it's fair to expect some level. A severe minority of non-Chinese were very helpful, but locals had extremely poor language skills. Even the executive floor assistance stood blanking several times when asking for simple things like a food/drinks menu!
Executive floor - is a small area on the 16th floor with rooms either side and a walk way through the middle, there was a lot of noise as guest and staff alike walk through, conversations with the EF recreation or just from staff generally conjugating and talking loudly.
Ill leave it on the note that the hotel could improve delivery of the entire range of services with better language and hosting skills.
- Official Description (provided by the hotel):
- European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more less
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- Also Known As:
- Swissotel Beijing Hotel Beijing
- Swissotel Hotel Beijing
- Beijing Swissotel Hotel