The Swissotel chain is one of my favorite places to stay on business. They generally had the best amenities for the business traveler. When I was working on a group project in Shanghai I put part of our group in Swissotel Shanghai and everyone loved it. Eventually the rest of the group wanted to be moved into the Swissotel also.
Based on that experience of course I wanted to stay at the Swissotel when I went to Beijing this month (plus Tripadvisor has a Very Good rating). I was quoted 750 RMB/night for a Grand Room, which was comparable to the Hotels.com advertised rate of 744 RMB.
When I arrived, they couldn't find my reservation. They called the vacationing sales agent who I talked to originally and had to rebook me. They told me they'll put me in the best available room. When I moved into the room I realized it had much less amenities and was smaller than what I was expecting. As turned out I was put in a Classic Room (meaning most basic and 481 RMB on Hotels.com) but at the same 750 RMB rate! I complained to the sales staff but I was repeatedly told that was the best available rate for the best available room, even though I can show them the Hotels.com listing. When I called anonymously later they also quoted me a lower rate of 500 RMB for the same nights. This is just patently fraudulent.
Eventually the sales manager promised to upgrade me to a suite on my NEXT stay, He said he will email me to confirm his offer. I have yet to receive this email. It's pretty obvious this hotel will say anything to get you in the door or off their backs without ever intending to honor their promises.
Buyer beware and stay away!
- Official Description (provided by the hotel):
- European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more less
- Reservation Options:
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- Also Known As:
- Swissotel Beijing Hotel Beijing
- Swissotel Hotel Beijing
- Beijing Swissotel Hotel