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“Nice hotel that met our needs” 4 of 5 bubbles
Review of Swissotel Beijing Hong Kong Macau Center

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Swissotel Beijing Hong Kong Macau Center
Ranked #73 of 6,435 Hotels in Beijing
Toronto, Canada
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice hotel that met our needs”
4 of 5 bubbles Reviewed 10 November 2013

The hotel is fairly well located with easy cab access to the major central sites of Beijing. It is also directly on a subway line and <20 minute walk to the Cotton market. The beds and pillows are good and the rooms spacious, very neat and tidy. Housekeeping is excellent. The gym and pool are superb; they are also very clean. Coffee in the lobby café is far too expensive and therefore worth the walk to Starbucks in the next block. Taxis are always on the standby. The lobby staff, including concierge and business centre are polite and very helpful. WiFi in the room is not free but is available in the lobby. Great hotel overall.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beachseeker14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBeijingMgnt, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this review, 21 November 2013
Dear beachseeker14,

Thank you for staying with us at Swissotel Beijing as well as taking the time to express your feedback on your last stay. Those details you had included in the experience shared online are much appreciated. Meanwhile, we are very glad that you had had an enjoyable stay. Look forward to welcoming you back to Swissotel Beijing soonest.

Best regards,
Jason Wang
Quality Manager
On behalf of Swissotel Beijing Hong Kong Macau Center Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,315 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
London
1 review
2 of 5 bubbles Reviewed 7 November 2013

Staff doesn't speak english properly. I was struggling at the lounge bar asking for a sandwich. In the end I used Google Translator to communicate with the staff. Location is very convenient but lack of english.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank Mario O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBeijingMgnt, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this review, 21 November 2013
Dear Mario O,

Thank you for taking the time to share your experience from the recent stay. We are sorry to learn that we failed to meet your expectation in terms of staff language skill. We are working very hard to address the issue as we understand the importance of communication. That is why I wish to ask that you allow us another chance to demonstrate to you that we can do things right.

Should your busy travel plan brings you back to Beijing in the near future, please do advise me directly at jason.wang@swissotel.com so that I may be able to personally attend to your reservation details, ensuring the highest levels of service during the stay.

I apologize once again and thank you in advance granting us another opportunity. I remain at your disposal should you require any assistance.

Best regards,
Jason Wang
Quality Manager
On behalf of Swissotel Beijing Hong Kong Macau Center Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
86 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 7 November 2013

The hotel is well located very close to some great tourist spots like the Tinanamen square and the Palace etc, has reasonably good rooms and great service. The choice of food is good and on the whole quite a good place to stay in particularly if you are on a business visit. It has a few good restaurants around it as well in case you prefer not to eat at one of the Hotel’s restaurants. I for one really liked the Lifang Chinese restaurant which is located next to the over bridge diagonally opposite to the Hotel.

Room Tip: Rooms on a higher floor facing towards the main street rather than the back side will allow you a go...
See more room tips
  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SanjaySharma_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pescara, Italy
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 5 November 2013

Was there just one night but had the chance to enjoy my stay at Swissotel. Located in front of Dongsishitiao metro station this is a big building in a good location for business and leisures. The location is great because iit is at just one stop from the Airport Express Station (Dongzhimen metro station) Lobby is very warm and nice. Staff very professional and good english speaking. WiFi is free in lobby. My room was noisy due to the poor window structure; television and iPod dock station were not working at all. Bar is a bit expensive but nice. Suggested for business.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank im-not-a-tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

Super location, efficient and helpful staff, excellent breakfast buffet and a very good bed. Internet issues also seem to have been resolved as the bedroom had a speedy internet connection (free of charge) via cable. The hotel maybe betraying signs of age but is still of a high quality that offers comfort and service at a competitive price - would definitely return.

Room Tip: Rooms on the higher floors and to the back of the hotel are quieter.
See more room tips
  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank McBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Studio City
1 review
5 of 5 bubbles Reviewed 30 October 2013

Top top hotel. Subway right outside the entrance. Walking distance to various great restaurants like DaDong, got there if you can but make a reservation first. Walking distance to bars and clubs. Best value for the money. I will for sure stay there again and would recommend it to anyone.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank rikard h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essendon, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

My husband and I stayed at Swissotel in October 2013 for a week. Reserved room through Expedia for $100per night for classic room. Bed was uncomfortable but when we raised the issue we were upgraded and a mattress topper solved the problem. There is a subway train station right out front, 7/11 behind hotel, Swiss Deli inside hotel has 1/2 prices for takeaway at certain times. Rooms in need of a revamp, not 5 star but clean, friendly staff and easy access with subway - good value. Would stay here again.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank SueO67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel Beijing Hong Kong Macau Center

Property: Swissotel Beijing Hong Kong Macau Center
Address: No.2 Chaoyangmen Beidajie, Beijing 100027, China
Region: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Beijing
#48 Family Hotel in Beijing
#64 Luxury Hotel in Beijing
#65 Best Value Hotel in Beijing
#80 Business Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Number of rooms: 430
Official Description (provided by the hotel):
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 
Reservation Options:
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Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel

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