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“Good Location , Dated Hotel , Decently Helpful Staff”

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Swissotel Beijing Hong Kong Macau Center
Ranked #68 of 6,492 Hotels in Beijing
Pune, India
Level 6 Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Good Location , Dated Hotel , Decently Helpful Staff”
Reviewed 28 May 2014

This hotel seems to be an overused one , though the facilities are good , the staff is courteous & helpful ( english speaking too ) , the rooms look pretty dated one's

Very old carpeting in the rooms , you can see marks of the old murals hangings in the room , we were earlier given a room with small space & bad & very old carpet & told that this is what is left with them by the trainee on the reception ( the checkin time was too much ) , when we complained , someone from the senior staff apologised & gave us other room options which were a tad better ( & more spacious ) than the current the one.

The breakfast served is exhaustive ( though for vegetarians it is with minimal choices ) , the location being one plus for this place & hence the overused ( as we saw checkin's happening till late night )
We left an umbrella at the hotel & before we reached Beijing we had a mail from them saying if needed they could keep it safe till we return back.

Overall not a bad experience

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pbatra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,363 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore
1 review
Reviewed 26 May 2014

All the staff are very helpful and speak good english.
Gave very good recommendation on where to go and detail map by Wayne Wu, Thanks!
Forgot to bring jacket back upon checkout, notified me and got it sent back to singapore.
Near Sanlitun and Yaxiu.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Liven O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul Province, Turkey
Level 6 Contributor
562 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 25 May 2014

I have continously stayed in this hotel every year for at least one week, for 5 years. I am happy with the hotel but I observe that it needs a renovation. If it gets the renovation the price will increase which I am pretty comfortable with.so let it stay as it is. The hotel has a very spacious entrance with high ceilings. Most of the staff have very good English compared to other hotels in China. They are very helpful, friendly and donot let you ask the second time your requests. They usually give me a wider room for my long stays since I am a frequent visitor. The rooms are wide and clean but alittle dark in colour. The furnitures may not look modern but ok. The bathrooms are clean but not as a 5 star hotel.They are standart Chinese Hotel bathrooms. They give you free bottles of water which doesnot exist everywhere. Internet is free since end of 2012 thanks to their response to our requests. Breakfast room is wide, spacious and comfortable to eat. It doesnot have the smell of most Chinese hotel breakfast rooms which lets you enjoy your first meal of the day. One more plus is the proximity to the Dongshi Shitiao metro station, Sunlitun area and Hohai district. I am happy with Swissotel Beijing and would go there as long as they keep their current prices which is very good for the value.

Room Tip: Take the rooms overlooking the Metro station.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nkohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Level 1 Contributor
4 reviews
Reviewed 21 May 2014

Aside from being a great hotel, Swissotel did a great job on my last stay. I was in Beijing on business on my birthday, and without any prompting or solicitation, the Customer Service Manager delivered a birthday cake to me in my room. It was really thoughtful.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Timothy U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 May 2014

The hotel might need a make over to justice to the 5 stars rating. The furniture are not the stylishst nor the bathroom very modern. HOWEVER the service are incredible good for Chinese standard, the people are very helpful and nice. They do listen to you and try there best to make your stay as comfortable as possible. 4 different pillows to choose from. The breakfast buffet is also very diverse, goes from Chinese to Western. Gym was included however didn't get to go there.Right in front of the entrance is the metro station and in general in a very good location, close to Sanlintun and other places are easy to reach. Definitely would go back there again, price for value.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zizi0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, New Zealand
Level 6 Contributor
344 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 19 May 2014

Stayed here for a week on business. The rooms were tidy and clean, the hotel was central with a metro station outside the front door. Staff were friendly and helpful. The Restaurant was fine and good for breakfast. Perfectly adequate for what it was.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 5 Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 16 May 2014

I just spent two nights at the Swissotel Beijing and couldn't have been more pleased. While it's a little worn, my room (11th floor) is still plenty comfortable and clean. Bed is on the hard side, but nothing jetlag can't fix! The gym was a decent size as was the pool, which while not outdoors, is in a "glass room" opening to the outdoor tennis court. The location is also quite good - walking distance to Sanlitun and literally steps away from line 2 of the very good Beijing subway. Breakfast buffet was not bad. And a 7-11 facing the hotel's rear entrance. The most memorable thing about the stay was the front desk staff - friendly, effective, efficient service (and good English). I would definitely stay there again.

Room Tip: My room faced the main intersection. I could hear a faint din, but nothing bothersome. Really ligh...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 54austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel Beijing Hong Kong Macau Center

Property: Swissotel Beijing Hong Kong Macau Center
Address: No.2 Chaoyangmen Beidajie, Beijing 100027, China
Region: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotel in Beijing
#36 Spa Hotel in Beijing
#47 Family Hotel in Beijing
#60 Luxury Hotel in Beijing
#79 Business Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Number of rooms: 430
Official Description (provided by the hotel):
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 
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Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel

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