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“Impressive service”

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Swissotel Beijing Hong Kong Macau Center
Ranked #68 of 6,520 Hotels in Beijing
Bangkok
1 review
“Impressive service”
Reviewed 11 July 2014

At a very convenience location beside a train station in a city this hotel also provide an impressive service which I can notice from all the staff. They tried their best to help, no need to escalate to anybody else. Hotel may not new but quite clean and well organized. And above all room rate is quite attractive.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Thanate P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Melbourne, Australia
Level 6 Contributor
216 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 10 July 2014

This is not a 5 star hotel, despite rating in lobby. Hotel is clean and nicely done. Rooms are clean and fine, bathrooms dated. I had two different rooms and both showers leaked/ flooded the bathroom.

Dongshitaio station is right on the door step...line 2, very handy. Only 2RMB per train journey. The hotel is 3 stops from Beijing station which is handy is taking overnight train. Take exit C to get to hotel.

Staff are friendly and helpful, good maps provided and useful tips on travel. I think the hotel was a little over priced but generally it was a positive experience. getting in is tricky if walking, as there's no real street entrance, you pass around the subway station!

Free wifi in room- connection kept dropping out, but when working was fast and OK. Cab to airport is about 30-40 mins 70-100RMB depending on traffic. Can take blue subway line one stop then switch to airport express.

Not close/ walking distance to any sites.

Room Tip: Traffic noise permeates all levels... no double windows here! Nice views of city though.
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank Kerryn72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieppe, France
2 reviews
Reviewed 9 July 2014

it was a business trip and my week in this hotel was perfectly apropriate. a good Price/quality ratio.
only one low point, the executive lounge happy hour ends to early, when you're working, the trafic jam doesn't allow you be at the hotel in time (most of the time).

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Nicolas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
1 review
Reviewed 8 July 2014

Front Desk staff is very helpful. I just approached them to get the information where I can buy a SIM Card. One of a guy lead me to the grocery shop in front of the hotel. He said that the vendor could not communicate in English. Then, he facilitate buying SIM Card for me. I were very impressed with this beyond expectation service.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Arthur P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
108 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 July 2014

I visit Beijing on a regular basis and find the Swissotel a great Comfort Zone when I stay. It has a great location in relation to the Airport, great restaurants only a few minutes walk away (the Da Dong Roast Duck for example), a subway a few metres away and an easy taxi ride to almost any where as it is right on a ring road, The staff are friendly and go beyond the call of duty to help out and the accommodation and In house dining options excellent. Overall it is a bit tired looking and could probably do with a makeover but in some ways I actually like the welcoming lived-in feel. I also like the ease of shopping for necessities (there's a 7 Eleven just outside the back) and a good ATM and even a very good medical clinic in the building. All in all, a reassuring base to sally forth from.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pducane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherbrooke, Canada
Level 6 Contributor
826 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 464 helpful votes
Reviewed 5 July 2014

Beijing is not a cheap city when it comes to hotels. We recently returned to the Swissotel as we really enjoy its location and the qualities of the facilities considering the reasonable price.
It is hard to tell what is "central" in Beijing but it is right next to ring road 2 over a subway stop. The subway will take you to any attraction while you can easily walk east to the Sanlitun area for tons of bars, restaurants and shopping opportunity. For something more "traditional" or more Chinese then you walk west.
They now have wifi in the room but it did not work well in our bedroom. The room was very comfortable and the staff helpful. The selection at the buffer breakfast was very good. All in all, an excellent stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JPDeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 July 2014

I stayed at the Swissotel, 1/17/2014-1/22/2014. The staff was very freindly and helpful. The hotel is older and the rooms are a bit worn but very clean. The room was very large with two seperate areas The beds were very hard but apparently that's pretty standard for China. The bathroom was clean and spacious. There was also a refrigerator in the room. The free Wi FI was unreliable at times, not sure if that is common in Beijing but it can be a bother if you have work to do.

There are a couple of restaurants in the lobby area, we ate at the main restaurant, several times, food was OK. You can also get a salad, sandwich or pastry to go. There is also a nice lounge area in the lobby and the drinks were very good.

The location was excellent, next to a subway station, which we used frequently during our stay in Beijing. There is a 7eleven across the street and few restaurants in walking distances.

This was a good location for our stay in Beijing.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donnaaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel Beijing Hong Kong Macau Center

Property: Swissotel Beijing Hong Kong Macau Center
Address: No.2 Chaoyangmen Beidajie, Beijing 100027, China
Region: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotel in Beijing
#35 Spa Hotel in Beijing
#47 Family Hotel in Beijing
#60 Luxury Hotel in Beijing
#79 Business Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Number of rooms: 430
Official Description (provided by the hotel):
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 
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Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel

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