We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fair hotel, yet good service!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Great Wall Hotel
Ranked #831 of 6,599 Hotels in Beijing
Reviewed 18 May 2014

Old hotel, still use the old CRT TV in guest rooms. The elevator doors closed so quickly, you need to run to get into the elevator, and still have the risk of slammed by the doors. The room I stayed on the 12th floor has cracks in the bathroom sink (see photo). Not a pleasant hotel for stays beyond 2 days.

Having said that, I do wish to commend the good service provided by their staff. I'd left a bag of mobile charger, camera charger, power adapters when I checked out, and happily found that they had stored it at their 'Lost and Found'. I did get it back 2 days after I check out. Hats off to their Guest services team!

Room Tip: Higher floors have less noise from the street traffic.
See more room tips
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Manager at The Great Wall Hotel, responded to this reviewResponded 23 May 2014

Dear

Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Great Wall Sheraton Hotel.

I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback
As you mentioned The Great Wall Sheraton was the first International hotel in China and is now in its 29th year of operation. We acknowledge that the time has come for the property to undergo an upgrade to current day design trends and standards.
Hotel Ownership and Starwood as the hotel operator already have plans in place to undertake an extensive refurbishment and we hope to be able to get started with the project in the near future. I remain confident that when complete, your concerns will have been adequately addressed. In the meantime we have adjusted our room rates to a competitive level taking into consideration the above.
It is always nice when a guest takes the time to convey to us that they enjoyed our service as this tends to confirm and validate the time, effort and training that we provide to our associates in our quest to deliver a quality guest experience. I will certainly share your feedback with the staff to reinforce with them how important their individual roles are to the success of the hotel and to also convey how much you appreciated their effort.
Thank you again, and we do hope that we might have the opportunity to welcome you back to The Great Wall Sheraton Hotel when you next visit Beijing.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,231)
Traveller rating
Traveller type
Time of year
Language
  • More languages

256 - 262 of 1,231 reviews

Reviewed 17 May 2014

It was really a bad Experience as memorized the room number wrongly as I thought it should be 1253(actual 1557) that while informed to receptionist my name and room number 1253 that she didn't checked as direct given me the key card with room 1253. I was shocked while I opened the door as it was not my room and luckily the room guest was not in. Which is very embarrassed. Isn't it should check the guest name in system before re-issue the card?

Furthermore as I called to request the room wifi password but they unable given me the correct wifi password and lastly just said room only have Lan cable and free wifi at lobby only! Then my handphone can search "rm 1557" which needed password to access. Isn't it ridiculous?

It was very unpleasant stayed for SPG group in China as even Le Meridien Shanghai and Sheraton Shanghai the days before.


  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Josten C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Manager at The Great Wall Hotel, responded to this reviewResponded 23 May 2014

Dear Josten C,

thank you for your comments. As you also contacted the Starwood Costumer Service Center regarding this issue, I have send you conatced you personally about this occured situation.

Once more our apologies and we have retrained our staff in the safety and security guidelines.

We look forward to welcome you back to The GreaT Wall Sheraton Hotel Beijing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014 via mobile

Very comfirtable room.its not located in the center but you can walk to the metro station "agriculture exhibition centre"in 2 minutes abd its 2 ¥.

Great views and great service.concierge very helpful. However one of them quite unpolite (someone with a black suit). We asked him a question and his mobile was ringing,took the phone call and left without even looking at us.

In general i would recommend this hotel.

Stayed: May 2014, travelled as a couple
Thank dkcm1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

This is not a bad hotel and the price is right. What I really like about it is that it is not far from the airport. The airport is NE of the city and this hotel is in that area about 15 minutes from the airport. The traffic in Beijing can be horrendous at times, so on my way traveling out of the city, I always stay at this hotel.
It is not new and starting to show signs of age. But the rooms are well kept and bathrooms are clean and nice. Lots of restaurants on site and plenty to do. Great place to overnight. Nice club room floors with breakfast too for Platinum members.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Front Office Manager at The Great Wall Hotel, responded to this reviewResponded 13 May 2014

Dear Larry8241

thank you for leaving your comments.

Yes our hotel indeed conveniently loctaed near the airport express way.
The Great Wall Sheraton is in it 30th year of operation but we our doing everything to keep it into shape and pay attention to cleanliness and maintance.
Our hotel is surrounded by restaurants on walking distance, Sanlitun, Solana and lucky street are all near by.
We look forward to welcome you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

I stayed here for almost 2 weeks for work. It had everything that I needed, and was a quick walk to the Agriculture subway station. There is a lot around but you definitely have to do some walking. The staff was really friendly and was always willing to help with taxis and other suggestions for places to go. As others noted, it is a little dated, but not too bad.

The one con to note is that free wireless is available in some areas of the hotel and not others. I was here for a few days, left town and then came back. The first room had wireless but the next did not. Heard similar from other co-workers also staying here.

Room Tip: 16th floor had wireless, but the 14th did not. Heard from co-workers on the lower floors that they...
See more room tips
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank NCTexan2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin P, Front Office Manager at The Great Wall Hotel, responded to this reviewResponded 13 May 2014

Dear NCTexan2011,

thank you very much for leaving your review.

As we are in the 30th year of operation we try to focus on cleanliness and staff friendliness. Thanks for pointing that out. The hotel is indeed located near two subway stations, one is as you mention the agricultural center, and the other is liangmaqiao. Both are between 5 and 10 minutes’ walk. There are several small restaurants on walking distance, bigger shopping, dining and entertainment areas are about 20 minutes away by foot.

You noted that on some floors there was WIFI and on others not, currently we are slowly installing WIFI. This is done floor by floor and may take some time. However in all public areas there is free WIFI available.

Thanks again for your review and we look forward to welcome you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

Amazing hotel with the architecture of the 80s.The design, characterized by massive silvery cylinders swooping skyward looks attractive. The rooms are comfortable, the service attentive and friendly, and is located near the diplomatic community and embassies. Would not recommend, if you expect a real Sheraton standard. Our room was nice, good sized TV and comfortable bed.The gym was very good indeed, and the towel service was excellent.
Breakfast was a very good buffet of all the usual choices. All the amenities were very satisfactory and they all had a little peculiar Beijing touch to them.
Over all a business stop over hotel providing at the same time the needed comfort and home base and we will return to stay here if we visit Beijing again.

Room Tip: Club lounge rooms
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GMTangoluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

This hotel is a little dated, but no major cons. The only problem we had is we could not get the heat turned off in our room, so it was always a little too warm. We reported the problem, and it was corrected that day, but the next day it was on again! We were told air conditioning not on, but we didn't want cool air, just no heat! Buffet breakfast ok but not great.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CWTraveler42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Beijing hotels
Yansha
Hilton Beijing
Hilton Beijing
#51 of 6,599 in Beijing
1,471 reviews
Guomao
Shangri-La's China World Hotel
Tian'anmen / Wangfujing
Hotel Kapok Beijing
Hotel Kapok Beijing
#74 of 6,599 in Beijing
1,057 reviews
Show Prices
Show Prices
Show Prices
Yansha
Kempinski Hotel Beijing Lufthansa Center
Anzhen
Sheraton Grand Beijing Dongcheng Hotel
Tian'anmen / Wangfujing
Days Inn Forbidden City Beijing
Days Inn Forbidden City Beijing
#195 of 6,599 in Beijing
762 reviews
Show Prices
Show Prices
Show Prices

Been to The Great Wall Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Great Wall Hotel

Address: No.10 Dongsanhuan North Road, Chaoyang District, Beijing 100025, China (Formerly The Great Wall Sheraton Hotel)
Region: China > Beijing > Yansha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#226 Luxury Hotel in Beijing
#428 Best Value Hotel in Beijing
Price Range: £52 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Great Wall Hotel 5*
Number of rooms: 827
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Hotels.com, Ctrip TA, TripOnline SA, Expedia, Evoline ltd, Ebookers, HotelsClick, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your The Great Wall Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Great Wall
Great Wall Sheraton
Sheraton Beijing
Sheraton Hotel Beijing
Beijing Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing