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“Lack of details in service”

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The St. Regis Beijing
Ranked #37 of 6,556 Hotels in Beijing
Certificate of Excellence
Reviewed 26 January 2014

Hotel for people who love "old charm", not for people that expect trendy. Overall good hotel, it is clear the staff is trained to deliver 5 star service. However, they dont deliver good sevice because they want to but because they are taught so. And you can feel that because they dont think for themselves, and miss out on the details, which is what makes a 5 star hotel a REAL 5 star. This one lacks authenticity. Also the breakfast food is not so good. Lots of variety but all baked goods are dry and taste stale. The yoghurts and yakults are expired over a month. You have to ask coffee several times and it is cold when it finally arrives. In room dining came without cutlery. And when we used glasses or other things in the room they were not replaced (we stayed 5 nights). We only got shaving equipment on the last day. Not all that important but not good for a 5 star hotel...

  • Stayed: December 2013, travelled as a couple
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1  Thank NadiaConefa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia Y, MarCom Executive at The St. Regis Beijing, responded to this reviewResponded 27 January 2014

Dear NadiaConefa,

Thank you very much for taking the time and detailed opinions about your recent stay here at The St. Regis Beijing.

Our hotel prides itself on providing bespoke services, and when things do go wrong we rectify them immediately.

Please be assured that your opinions are taken very seriously and we will take the necessary measures to do an internal follow up and ensure that issue you mentioned doesn’t happen in the future.

We will be ensuring that your profile is updated and that your stays from now will be everything you would expect and more.

Thank you for your comments and we look forward to welcome you in near future.

Best regards,

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301 - 307 of 1,020 reviews

Reviewed 24 January 2014

Love this hotel.
The bath products make you feel so good.
The spa is amazing. My husband and I used every inch of our sides and met at the pool for some love.
The breakfast was delicious. Dumplings is pretty much all we ate. We grabbed a few other items in curiosity like the melon, cucumber little smoothies and the homemade granola. A fantastic cappuccino hit the spot while my lover drank his tea.
We only got to stay one night bc Beijing was a stop over for us.
Wish it was longer.
Enjoy!!!!

  • Stayed: January 2014, travelled as a couple
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1  Thank fiercelu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia Y, MarCom Executive at The St. Regis Beijing, responded to this reviewResponded 26 January 2014

Dear fiercelu,

Thank you for taking the time to post your review on TripAdvisor website.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our F&B service and Spa facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards,

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Reviewed 22 January 2014

I have heard good stories about this hotel from friends before but after more than 50 trips to Beijing I finally stayed there for a night.

The hotel, as I understand, is old but I was very surprised that it is newly renovated. The room is simply marvelous. I think I got upgraded so it wasnt a standard room. It has a proper desk for me to work on and the room is huge. The hotel also provided a butler service which included bringing to your room a cup of freshly brewed coffee to shining your shoes, all for free.

It doesnt have the magnificent view which the Park Hyatt gives you but everything else is wonderful.

Locationwise, it is mid-way between Wangfujing and China World so it is not all that convenient. Taxis are hard to find these days in Beijing so this can be a bit of a drawback.

I tried the breakfast and variety is good.

  • Stayed: January 2014, travelled on business
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1  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia Y, MarCom Executive at The St. Regis Beijing, responded to this reviewResponded 23 January 2014

Dear Jason S,

Thank you for taking the time to post your review on TripAdvisor website.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards,

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Reviewed 21 January 2014

I stayed at the St. Regis over Thanksgiving and give it the highest rating. A few points– my trip was personal vacation and the hotel I chose had to have three requirements met: a swimming pool in a location central to the major tourist attractions and close to the metro station. This hotel was great. The rooms were nicely appointed and spacious, we stayed in business class room that had a nice walk in closet among other amenities. The breakfast dining area was luxurious and the buffet was expansive and served basically one of anything you could wish for, with multiple chefs cooking different types and ethnicities of food. The pool and spa area was very nice with multiple temperature hot tubs steam bath and sauna. Travel was easy because there were always Mercedes drivers ready to take us anywhere we needed to go. Beijing proved to be a fairly easy city to navigate for an English speaker. Sometimes we took a car and other times we took the train, but there is naturally a lot of walking involved. The metro station is very close to the hotel– on the same city block as the hotel, just a walk down one side of the block and around the corner. The hotel made it effortless to set up travel plans with an English speaking guide.

Room Tip: We were pleased with our room, even though we were not on a special floor. We did have some sort of...
See more room tips
  • Stayed: November 2013, travelled with friends
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2  Thank BusterH647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia Y, MarCom Executive at The St. Regis Beijing, responded to this reviewResponded 22 January 2014

Dear BusterH647,

Thank you for taking the time to post your review on TripAdvisor website.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards,

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Reviewed 17 January 2014

This hotel is located in a great are in Beijing. You are within short distance of many of the sites. The rooms and service is excellent. Staff was very willing to help with any needs, and the concierge helped us plan many excursions.

  • Stayed: February 2013, travelled with family
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1  Thank ara030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia Y, MarCom Executive at The St. Regis Beijing, responded to this reviewResponded 21 January 2014

Dear ara030,

Thank you for taking the time to post your review on TripAdvisor website.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards,

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Reviewed 13 January 2014

Hotel is in a safe and very nice part of town. Located in the embassy area a little ways from Tianeman (sp?) Sq and government offices. Very nice service in a relaxed and non stuffy atmosphere. Remember the happy hour with free cocktails from 6 -7 in the Press Club bar. The room was spacious with a full bath and super comfortable bed. Butler met me upon arrival and pressed my work clothes and shined my shoes. It was a great touch. Breakfast is nice.

  • Stayed: December 2013, travelled on business
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1  Thank mstreds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia Y, MarCom Executive at The St. Regis Beijing, responded to this reviewResponded 14 January 2014

Dear mstreds,

Thank you for taking the time to post your review on TripAdvisor website.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our signature butler service and facilities.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards,

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Reviewed 10 January 2014

The place is located in one of the best areas in Beijing specially if you are a non chinese. It's just a few minutes away from main tourist areas such as Tian An Men, 5 minutes walking distance from shopping areas, and a lot of restaurants and wonderful clubs nearby.

  • Stayed: August 2013, travelled on business
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1  Thank JosepTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia Y, MarCom Executive at The St. Regis Beijing, responded to this reviewResponded 13 January 2014

Dear JosepTrip,

Thank you for taking the time to post your review on TripAdvisor website.

We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our especially good location.

It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Beijing

Address: No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
Region: China > Beijing > Beijing Railway Station / Jianguomen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Beijing
#25 Spa Hotel in Beijing
#27 Business Hotel in Beijing
#36 Luxury Hotel in Beijing
#41 Romantic Hotel in Beijing
#141 Best Value Hotel in Beijing
Price Range: £143 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Beijing 5*
Number of rooms: 258
Official Description (provided by the hotel):
Situated in the heart of Beijing’s business, shopping and diplomatic districts, the hotel combines legendary St. Regis Traditions like the personalized Butler Service, Evening Ritual, Afternoon Tea and the famous Bloody Mary, created at The St. Regis New York. Iridium Spa with natural hot springs from 1,500 meters below the surface. A stunning glass-walled swimming pool, a 6,000-square-meter landscaped garden. Three exceptional restaurants, two signature bars presents itself as one of the finesse expressions of hotel luxury. The St. Regis Beijing has received extraordinary and consistent recognition from a wide array of prominent global lifestyle and travel publications, including Condé Nast Traveler, Travel & Leisure, Institutional Investor, and Elite Traveler. ... more   less 
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Also Known As:
The St. Regis Beijing Hotel Beijing
St Regis Hotel Beijing

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