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“An Oasis in Chaoyang”

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The St. Regis Beijing
Ranked #38 of 6,483 Hotels in Beijing
Certificate of Excellence
USA
Level 3 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“An Oasis in Chaoyang”
Reviewed 25 August 2009

Yes, Beijing has more than a few excellent hotels, and I've stayed in most of them. Never again. The St Regis will always be my home away from home in Beijing. The facilities are beautiful: pool, steam room, sauna, hot tub, cold plunge, bowling alley, several restaurants, and more. The staff are sincere, friendly, and attentive. The only thing I could be critical of is the limited hours of the Executive Club (at least on the weekends when I was there). Surely a light continental breakfast in the morning is appropriate for a hotel of this caliber. But we're splitting hairs, here. Keep an eye out for their 3-nights-for-the-price-of-2 specials. Can't go wrong.

  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, 31 August 2009
Dear Reviewer,
First of all, thank you very much for staying at the St. Regis Beijing! Inherited from the spirit of the first St. Regis – the St. Regis New York – to deliver uncompromising, bespoke service, we are honored that you regard the St. Regis Beijing as your home away from home. Thank you very much for your positive comments on our facilities, whereby particularly our large Health Club is highlighted. We will certainly consider your suggestions in regards to the Executive Lounge, which offers complementary refreshments throughout the afternoon and evening featuring also a Happy Hour. Thank you again for sharing your experiences. We will be awaiting your soonest return.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta
1 review
Reviewed 25 August 2009

My brother and me stayed in 3 differnent 5 star hotels during our visit Beijing this August. We think the St. Regis Beijing is the best because of its different taste and different service. We are expecting to go back and stay there longer in the future.

  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wtung2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, 31 August 2009
Dear Reviewer,
Thank you for choosing The St. Regis Beijing, the most exclusive address in town.
Positioned as a part of the highest level brand within the Starwood family, the St. Regis Beijing is always trying to provide the best service and best facilities according to the St. Regis brand standards, thus to create an unforgettable experience for every single guest. We will keep raising the bar to create more and more exceptional memories for our guests in the future. Thank you for your support again and we look forward to serving you during an extended stay in the near future.
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NYC
1 review
Reviewed 24 August 2009

Exceptional Hotel. Being a committed Starwood member i have had the opportunity to stay in many of Starwood's luxury properties around the world. In summary, look forward to my next trip to Beijing for an extended stay.

Keep up the good work.

  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msfuhr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, 31 August 2009
Dear Reviewer,
Thank you very much for choosing The St. Regis Beijing. We look forward to your next stay with us. Hopefully we can also welcome your wife during this occasion in order to introduce her to our exceptional service and enabling you to lift your recommendation level from “Good” to Excellent”. Thank you again for sharing your experiences.
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Morristown, NJ
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 August 2009

Just completed a FIVE night stay at the beautiful and luxurious St. Regis Beijing Hotel. As a Platinum member, I was immediately upgraded to a large suite and extended several warm amenities (e.g., 7 free articles of pressing, bottled water, late checkout, free breakfast, etc). This was my first trip to Beijing and the hotel did much to make my stay as comfortable as possible.

As you may expect, there is much to appreciate and love about the St. Regis: 1) EXCELLENT LOCATION - Numerous restaurants and bars within walking distance, and a short cab ride away to many of the key attractions in the city. Since it's in the embassy area, it is a quiet respite from the hustle and bustle of the city and also feels much safer 2) BEAUTIFUL, CLEAN DOCOR - A gorgeous lobby and easy to navigate hotel; supremely clean rooms and common areas, 3) HELPFUL STAFF - Unlike some hotels, here there were always plenty of people to help answer questions - we ended up booking a tour through the hotel with an excellent English speaking guide. They also helped write directions for cab drivers in Chinese (critical!) and hailed taxis for us quickly, 4) WORLD CLASS FACILITIES - Probably the largest and most impressive hotel gym and pool area for a city hotel I have ever seen - with nice touches like free bottled water and a towel at every machine. Also an 8 lane, 10-pin bowling center that is way underused, squash court, basketball hoop, pool tables, etc, 5) BEAUTIFUL LOUNGE - With free Internet and happy hour food and drinks each evening.

Our stay was not without several hiccups - admittedly because my standards of travel are very high, especially for luxury hotels. My main complaint for the hotel is that communication to guests needs to be more accurate and more proactive. There were several gaps in this area - such as not being told about the lounge or free Internet in the lounge upon check-in, being charged for items we assumed were included, and not being notified when a package arrived for us at the hotel. I also noticed some small things - such as in the gym where the staff trainers would often congregate at the front counter rather than walk around to see how they could help or if someone needed another water bottle.

I expressed these concerns during my stay in an email to the general manager, Cary Gray, and immediately received a very courteous reply and sincere apologies for the lack of accurate communication and service. Cary made sure to promptly adjust charges on our bill that were caused by the misunderstandings and his staff brought nice amenities to our room and apologized for what happened. I've never received that type of prompt attention to my concerns at any property and Cary and his team have definitely won my business for future stays. Cary reassured me that my feedback would be incorporated in training and staff improvements and I am confident in his team's ability to provide the best possible service.

It's thus with great pleasure that I highly recommend the St. Regis Beijing. If anything, the hotel really undersells their value - I had no idea pre-booking or even after check-in about the amenities in the lounge, the enormous size of the gym, or that there was even a bowling alley on the premises. I can't imagine staying elsewhere the next time I'm in Beijing and hope you will give the hotel a try as well.

  • Stayed August 2009, travelled with friends
    • Value
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Helpful?
2 Thank Neil_in_Morristown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, 3 September 2009
Dear Reviewer,
Thank you very much for choosing the St. Regis Beijing. We highly appreciate your recommendations on how to improve our guest communication. We are also happy that you were very satisfied with our solutions provided. Constant self evaluation, training and improvement take up a fundamental role to provide an uncompromising experience at the St Regis Beijing. Thank you again for sharing your thoughts here and we look forward to fully meeting your needs in the very near future.
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Texas, USA
1 review
Reviewed 24 August 2009

The hotel is very well located, nestled within a number of embassies and parks but close to major shopping and sites of historic interest.
Rooms were well appointed, the spa and pool facilities are excellent and made for a good break from sightseeing.
The proximity of Ratin park also helps provide activities for young kids. Numerous excellent restaurants are also near by to allow for that convenient dinner.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeasonedTraveler46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhen
1 review
Reviewed 24 August 2009

The St. Regis are always better cost/performance & provacy than the other 5 star hotel chain, and customer quality is far better than the others.

It will be always my first choice when the room rate similar to Westin or Intercontinental.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaoshuShenzhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review, 3 September 2009
Dear Reviewer,
Thank you very much for staying at the St. Regis Beijing. We are honored to receive positive feedback from you. We are committed to continuously move in this direction and will do our best to create flawless service for every single guest. We hope to welcome you again during your next stay in Beijing.
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Abu Dhabi
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2009

Stayed at the St. Regis for four nights at the beginning of a trip to China, have been to Shanghai (Royal Meridian) and Changchun (Shangri-la) and chose to return to the St. Regis again for four nights on the way back to Abu Dhabi. Of all the Starwood hotels I have stayed in, the St. Regis, Beijing is by far the best in terms of hospitality and attention to detail. Although the location is not the best and the Bar is VERY dissapointing the rest of the experience is as close to perfect that one can get.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShukranAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The St. Regis Beijing

Property: The St. Regis Beijing
Address: No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
Region: China > Beijing > Beijing Railway Station / Jianguomen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Beijing
#23 Spa Hotel in Beijing
#27 Business Hotel in Beijing
#36 Luxury Hotel in Beijing
#41 Romantic Hotel in Beijing
#155 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The St. Regis Beijing 5*
Number of rooms: 258
Official Description (provided by the hotel):
Situated close to iconic locations such as Tiananmen Square and the Forbidden City, the St. Regis Beijing offers the distinguished guest an exquisite retreat in the heart of the diplomatic district. The hotel combines legendary bespoke Butler Service with exceptional design and facilities to ensure guests feel relaxed and rejuvenated throughout their stay. After a hectic day in meetings, one can enter a world of wellness at the elegant Iridium Spa, a peaceful sanctuary where guests bathe in healing waters that rise up from natural hot springs. A stunning glass-walled swimming pool provides an inspiring setting for a swim, and outside guests can stroll the elaborate landscaped garden, the biggest in central Beijing. Guests are invited to indulge in fine culinary experiences including rustic Italian at Danieli’s or flavoursome Cantonese cooking at the Celestial Court. At the end of the evening, luxuriously appointed guest rooms and suites offer city views and a peaceful night’s sleep. ... more   less 
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Also Known As:
The St. Regis Beijing Hotel Beijing
St Regis Hotel Beijing

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