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“Good Hotel”

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Shangri-La's China World Hotel
Ranked #18 of 6,449 Hotels in Beijing
Zug, Switzerland
Level Contributor
125 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Good Hotel”
4 of 5 bubbles Reviewed 27 April 2014

It s a good place for Sightseeing trips but the shoppingcenter was very nice but to expensive. The Lobby was very nice and comfortable. The Food in the chinese Restaurant was very good.Not all People in the Service have the same Standard but the most of them

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank lebraeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-ChinaWorldHotel, General Manager at Shangri-La's China World Hotel, responded to this review, 29 April 2014
Dear lebraeb, thank you for your review. We are glad you enjoyed the facilities at China World Hotel and in particular the lobby ambience and Summer Palace Restaurant. We will certainly look at how to maintain the service standard better to our guests. We look forward to seeing you on your next visit to Beijing. Regards, John Rice, Area General Manager
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2,238 reviews from our community

Traveller rating
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    450
    88
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    20
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1,087
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Port Saint Lucie, Florida
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

The management of this hotel is as superior as the accommodations. The management's presence is everywhere, attempting to please and make your stay one you will never forget.
I just cannot say enough good things about this hotel and the people who manage it.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank stugoll2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-ChinaWorldHotel, General Manager at Shangri-La's China World Hotel, responded to this review, 29 April 2014
Dear stugoll2014, thank you for your review, and we are glad you enjoyed your stay at China World Hotel. We look forward to seeing you on your next visit to Beijing. Regards, John Rice, Area General Manager
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Manila, Philippines
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

The hotel was typical of a Shangri-la, great rooms, comfy beds, happy staff and good restaurants. It's right on top of (next to) a mall that is attached to the subway so it was easy to take a quick ride down to Tian'anmen Square or the Forbidden City. Airport pick-up and drop off service was a bit more exclusive than other Shangri-la's too, with the lady meeting you at the gate upon arrival and taking you into the airport and to your check in desk for departure .

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-ChinaWorldHotel, General Manager at Shangri-La's China World Hotel, responded to this review, 29 April 2014
Dear Alison D, thank you for your review. We are glad to know that you have wonderful memories of your time with us. And thank you for highlighting our unique airport pick up and drop off services. We look forward to welcoming you back on your next visit to Beijing. Regards, John Rice, Area General Manager
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Napa, California
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

This is a massive Hotel but quite nice and lots of staff to answer questions. Feels like a convention hotel! We were part of a post cruise group of 400 ppl well organized with staff along the way to show you where to go for dinner, breakfast meet the buses.
Very nice room with a view all the amenities one could want. Very clean.
Attached to the hotel is a delicious shopping mall, which we didn't have time to even look as we were kept so busy. Breakfast was good quite extensive. 2 dinners in the hotel were also nice.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Napafoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-ChinaWorldHotel, General Manager at Shangri-La's China World Hotel, responded to this review, 29 April 2014
Dear Napafoodlover, thank you for your review. We are delighted to hear you enjoyed the hospitality and service from our team and in particular the breakfast and Dinner in the Scene a Cafe. China World Hotel is well located and has great facilities for both business and leisure travelers. We look forward to seeing you on your next visit to Beijing. Regards, John Rice, Area General Manager
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Kuching, Malaysia
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

China World Hotel is conveniently located and can be reached easily reached vide the underground subway. The hotel has been around for around 25 years, so it is an old hotel but the hotel is relatively well maintained. What really set the hotel apart from other 5 stars hotel is the service. The staff is very well trained and provide smooth, genuine and efficient service that shows that they really care and love what they do. The went through great length to make sure that you are well looked after and that any problems that you may encounter resolved.

Room Tip: The rooms looks a bit dated and is not on par with other newer Shangri-la hotel like the Island Shan...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank T_Ling707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-ChinaWorldHotel, General Manager at Shangri-La's China World Hotel, responded to this review, 24 April 2014
Dear T_Ling707, thank you for your review. We are glad to know that you have wonderful memories of your time with us, and enjoyed the hospitality and service from our team. All of our guest rooms are going to be progressively refreshed creating a new look. We look forward to seeing you on your next visit to Beijing. Regards, John Rice, Area General Manager
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Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 22 April 2014 via mobile

This was my first visit to a Shangri-la hotel. The first impression, entering the lobby, was spectacular. The lobby is stunning, the best place for a drink (albeit overpriced) and people watching.
This was unfortunately a 5 star facade for a rather average hotel for our 3 nights in Beijing. The accommodation is nice, not special, but the housekeeping not adequate. Our carpet needed a vacuum.
We had a very poor experience in the Scene a Cafe restaurant where we were seated at 8.30pm for dinner. The restaurant features a buffet and has an a la carte menu as well (which we were not given, they definitely wanted us to take the buffet). The buffet costs $ 50 per person. We were expecting a pleasant and fresh selection. The offering, presentation and quality were very poor. The experience started with being given a dirty napkin, not offered any ice water nor a wet towel (which other guests had, so we knew it was standard). Received ice water, clean napkin and wet towel after calling a server over and asking.
The buffet we found was a picked over, unappetising display that was clearly not refreshed during the course of the evening. The 'salad buffet' consisted of lettuce only, no other fresh garden vegetables! There were signs for balsamic and other dressings but only 1000 island was still available. Cold meats on the trays looked like they had been out all evening and picked over. 1 piece of sushi left on a tray. The warm fish dish was so mushy (warmed over all evening) that it could only be spooned out and was not identifiable. The warm vegetable offering was empty. I could not believe this presentation of a dinner buffet in a 5 star hotel!

We did have a spectacular chinese and western lunch buffet at the Peninsula which I highly recommend.

Stayed April 2014, travelled as a couple
Helpful?
Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-ChinaWorldHotel, General Manager at Shangri-La's China World Hotel, responded to this review, 30 April 2014
Dear Carolyn S, thank you for your feedback, and I am sorry some aspects of your stay were not up to expectation, your points on the Scene a Cafe buffet and housekeeping services were noted. I will look into these issues - it is always helpful to get this type of feedback. Please contact me on john.rice@shangri-la.com if I can be of further assistance with the issues you experienced. Regards, John Rice, Area General Manager.
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Copenhagen, New York
1 review
5 of 5 bubbles Reviewed 22 April 2014

We have stayed on the China World Hotel many times. And we have never rescived an service as we do in the Horizon Club on this very special hotel. The service is fantastic, the location is superb, the room we stayed in (room 2112) was very, very nice. I can only recomand you to stay there.

Room Tip: Choose a room with access to Horizon Club. You will not regret.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Mia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-ChinaWorldHotel, General Manager at Shangri-La's China World Hotel, responded to this review, 24 April 2014
Dear Mia F, thank you for your review. We are delighted to hear you enjoyed the hospitality and service from our team and in particular the Horizon Club. The Horizon Club is enjoyed by many of our regular guests. China World Hotel is well located and has great facilities for both business and leisure travelers. We appreciate your support of China World Hotel and look forward to welcoming you back on your next visit to Beijing. Regards, John Rice, Area General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's China World Hotel

Property: Shangri-La's China World Hotel
Address: No.1 Jianguomenwai Avenue | Chaoyang District, Beijing 100004, China
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Beijing
#7 Business Hotel in Beijing
#11 Spa Hotel in Beijing
#17 Luxury Hotel in Beijing
#19 Romantic Hotel in Beijing
#124 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's China World Hotel 5*
Number of rooms: 716
Official Description (provided by the hotel):
Strategically located in the heart of Beijing's diplomatic and central business district, China World Hotel, Beijing is a major component of the China World Trade Center complex, which includes two other Shangri-La hotels, two 38-storey office towers, two international residential apartment buildings, an array of restaurants and a highly prestigious shopping mall. Evoking the grandeur of Imperial China, China World Hotel, Beijing's lobby is welcoming and memorable. ... more   less 
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Also Known As:
Shangri La Beijing
China World Beijing
China World Hotel Beijing

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