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“Awesome customer service”

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Kerry Hotel Beijing
Ranked #4 of 6,448 Hotels in Beijing
Certificate of Excellence
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Awesome customer service”
Reviewed 10 February 2014

The Kerry Hotel was totally amazing. The facilities were pristine but it was the excellent customer service that really made it great. We stayed for 1 week and it was the best hotel stay I've ever had. I chose it because the gym was huge and it had a pool; these facilities didn't disappoint. Good combination of Chinese and American food at the buffet for breakfast as well.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Allison P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,619 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Melbourne, Australia
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 February 2014

I stayed at Kerry for four nights for a conference. This review is albeit a little belated but as the hotel was new at the time, I'm sure not much has changed. The facilities were outstanding- rooms were spotless and cleaned every day to perfection. The food, especially breakfast downstairs, was fantastic, and we made good use of the bar while we were there. Wouldn't hesitate to recommend to similar travellers. A bit far out of the CBD but not far from the Silk Markets! Would definitely go back if I return to Beijing in future.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leeshamaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
3 reviews
3 hotel reviews
Reviewed 8 February 2014

Stayed for one night in the First day of Chinese New Year. The hotel location is 2min far away from subway line ten. The service is really great. The staff are very attentive. They fulfilled my unusual requests timely and accurately. The room was outstanding. The food of happy hour and breakfast buffet was great. I will certainly be back for another stay.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hulu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
200 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 2 February 2014

Stayed for one night in january for business. Area is not great for tourists, but quality of bulid and rooms is great. Highlight was the multifunction loo. Room is complete with slippers, vanity kits, free shoe polish service, bathrobes etc. I think it will be great for a staycation but not for international tourists as it takes awhile by cab to get to the key sights. Live music in the lounge every night.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adit3005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Level Contributor
256 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 31 January 2014

The Kerry Hotel is home to The British Ball in November. The event was a great success and the stay at the hotel made for a truly memorable weekend. The staff are very attentive, the room was excellent as were the hotel facilities . The food at the Ball was very good and the breakfast buffet was exceptional.
We will certainly be back for another stay.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
1 review
Reviewed 23 January 2014 via mobile

The Kerry Hotel is a clean and crisp horel with all of the hallmarks of the Shangrila chain. It is also gome to Centro that is without a doubt the best bar in Beijing. A good mix of in house guests, locals and those that consider it their bar. Clearly a sophisticated crowd, and the coolest bar staff mixing great cocktails at reasonable prices. Centro is the bar i use to benchmark others. You wont be disappionted with your atay here.

Helpful?
Thank Vicmclag
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Beijing, China
1 review
Reviewed 22 January 2014 via mobile

I've lived in Beijing for several years now and I use the Centro Bar as a meeting place and somewhere cool to hang out of an evening. The staff are always polite and attentive and Candy (the relations manager) is a pure delight to talk to. I would recommend this bar for anyone with a semblance of style. Amazing drinks and superb music. First class.

Stayed January 2014, travelled on business
Helpful?
Thank DJ_Tu_Kai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy A, General Manager at Kerry Hotel Beijing, responded to this review, 27 January 2014
Dear Judd M,

Thank you for sharing about your wonderful experience at Centro. Candy certainly has a bright personality and I’m happy to see that she’s getting to know our guests and that our guests are enjoying talking with her. Your praise will be shared with team. We look forward to welcoming you back at Centro!

Cheers,

Jeremy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kerry Hotel Beijing

Property: Kerry Hotel Beijing
Address: No.1 Guanghua Road, Chaoyang District, Beijing 100020, China
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Beijing
#4 Luxury Hotel in Beijing
#5 Business Hotel in Beijing
#16 Family Hotel in Beijing
#134 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kerry Hotel Beijing 5*
Number of rooms: 485
Official Description (provided by the hotel):
Situated in the heart of Beijing's Central Business District and just 40 minutes from the international airport, Kerry Hotel, Beijing's preferential location is enhanced by its proximity to major cultural, shopping and entertainment sites such as Forbidden City, Tiananmen Square, Heavenly Temple, Pearl Market, Silk Market, and Sanlitun Village. From the guestrooms, guests are able to enjoy the commanding views of the iconic CCTV tower. The hotels stylish interior is matched by modern day comforts such as complimentary Wi-Fi connectivity throughout the hotel including all 485 guestrooms and public areas. Paperless check-in and check-out, complimentary mini bar and 24-hour gym are the hotel's special features. Offering discerning travellers a line-up of enhanced hardware and amenities, The Club rooms and suites will indulge guests with a sense of privilege and sanctuary. Wine and dine facilities are presented through five establishments. Kerry's Kitchen delivers authentic, well-cooked Asian and International cuisine using the finest quality ingredients, while Kerry's Pantry is perfect for grabbing a quick bite. At Horizon Chinese Restaurant, indulge in the finest quality farmed duck, hung-grilled and roasted over jujube wood to produce a thick, crispy melt-in-your-mouth experience. Along with the restaurant's signature dishes, guests will find a menu full of Cantonese specialties and a special menu solely devoted to dim sum. A 24-hour award-winning bar and lounge, Centro features live music, real cocktails and great fun in a seductive atmosphere. Vinotheque presents a unique and diverse list of wines including well-established chateaux, boutique producers, and exclusive and exceptional wines by the glass from the Enomatic wine dispenser. Spreading 7,000sqm, the hotel's fitness centre, Kerry Sports, features a 24-hour gymnasium, indoor swimming pool, multi-purpose court and a recreation room, plus an outdoor jogging track. Adventure Zone is Beijing's ultimate kid powered space that is designed to be an indoor retreat where kids rule the space. Patrons will find one-of-a-kind attractions such as drop slides and themed party rooms. Located within Kerry Sports, Adventure Zone is an exciting and unique family entertainment venue in the heart of the CBD and is professionally managed with friendly services ... more   less 
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Also Known As:
Shangri La Kerry Centre Hotel
Shangri La Kerry Centre Beijing

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