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“Great Quality International Hotel”

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Kerry Hotel Beijing
Ranked #4 of 6,473 Hotels in Beijing
Certificate of Excellence
Shanghai, China
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great Quality International Hotel”
Reviewed 14 May 2014

Sizeable rooms, bathroom with deep baths for a great soak, very good gym with various yoga/Pilates/cardio classes also available.
Great buffet breakfast selection but service could be better: ask for your tea/coffee as they don't offer it which is a miss in my opinion. I was served fried eggs when I asked for scrambled. It would seem that if you're putting a chef on the egg station who can't speak much English, it would be a good idea to teach them to identify 4 key words - fried, poached, scrambled and omelette!
Mini bar included in the room price which is always a nice touch and the tiny M&M packets ensure you don't overindulge!

Overall a professional, well run hotel in keeping of what you would expect from the Shangri La group.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank This-fine-day2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales and Marketing at Kerry Hotel Beijing, responded to this review, 16 May 2014
Dear This-fine-day2013,

Greetings from Beijing! Thank you for your review of our property. Your comments, praise and feedback are appreciated. I am disappointed to hear of your breakfast experience. Please be assured that your comments have been shared with our team. Should you want to share more details of your experience, please feel free to e-mail me at sootheng.tan@thekerryhotels.com


Warm Regards,

Soo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
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  • Turkish first
  • Any
English first
Sydney
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2014

Stayed here on business and really could not find fault with the hotel, check in process was seamless and set the tone for the rest of my stay.
Food and beverage options were very good and the hotel bar is great place to have a drink at the end of the day.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riding-Giants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton, New Jersey
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 May 2014

This hotel was very nice. I was able to get a lot of work done, wireless was good, the furniture was comfortable and upscale, the restaurants were great. The only complaint is if you scratch at the surface, it becomes obvious you aren't in the US or Europe in terms of customer service. I got the feeling that, during the day and during high traffic, when the bosses are around, the staff is solicitous, but I needed the staff a couple of times in the middle of the night and it was very hard to get anyone's attention. That was a minor issue, however. Otherwise, I would highly recommend this hotel for English speaking tourists.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales and Marketing at Kerry Hotel Beijing, responded to this review, 6 May 2014
Dear Elizabeth W

We are appreciative of your review and delighted to see that you enjoyed the complimentary wi-fi, restaurants and facilities. We are however, concerned with the service issues that you highlighted and would like to have more information. Please do contact me at sootheng.tan@thekerryhotels.com.

Warm Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 April 2014

Came here on a mini staycation with my child. Everything was top notch. The pool is huge and not overly chlorinated. The breakfast buffet was tasty and expansive---appealing to all palates.

My only two complaints:
1) The musty signature scent used in the lobby. Can a lighter, less cloying, scent be used?
2) When booking on the hotel website, there was neither a check box nor a text box for which to select non-feather bedding. Having such an option saves time for both the guests and housekeeping upon check in.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Meanbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 April 2014

I paid extra and up graded to a club floor room . Worth it - good size rooms with fast internet , sockets at desk level so you don 't hunt on the floor , good lighting and good shower . If you are working in the evening then the club happy hour , and the breakfast options are good and means you don 't have to leave the hotel in search of a late meal. The club floor staff are helpful and got me some scanned documents very quickly. Don't think they should charge 15 rmb for copying though !
Huge gym which means plenty of space during the morning and evening rush hour . All in all if that area of the city is convenient , stay here .


  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMM5star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales and Marketing at Kerry Hotel Beijing, responded to this review, 6 May 2014
Dear Alwaysfivestar

Thank you for your review and we are delighted to hear you enjoyed the Club Room and the amenities. We are pleased that you also enjoyed the Kerry Sports facilities. However, we would like to obtain more information on photocopying services. Please kindly contact me at sootheng.tan@thekerryhotels.com

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou, China
1 review
Reviewed 24 April 2014

Polite, eager service. Spacious, well appointed rooms. Nice bar and great Peking Duck. Overall a nice hotel if you're on business or even on a holiday. It's also well connected to a few malls directly.

Room Tip: Mini Bar is not charged for, it generally contains soft drinks and a few beers. Small but surprising...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Kunal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
251 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 22 April 2014

We had just arrived in China on a Viking Tour & our first 3 nights were at the Kerry Hotel, you immediately felt comfortable, it wasn't pretentious , everything worked & the staff were keen to help. The toilet system is a "One Off", the lid & seat are electrically operated & heated, it also has a sort of automatic Bidet available! fortunately it can be overridden for conventional use.
Restaurant very good, a winner all round

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peterandjenny282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kerry Hotel Beijing

Property: Kerry Hotel Beijing
Address: No.1 Guanghua Road, Chaoyang District, Beijing 100020, China
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Beijing
#4 Luxury Hotel in Beijing
#5 Business Hotel in Beijing
#16 Family Hotel in Beijing
#138 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kerry Hotel Beijing 5*
Number of rooms: 485
Official Description (provided by the hotel):
Situated in the heart of Beijing's Central Business District and just 40 minutes from the international airport, Kerry Hotel, Beijing's preferential location is enhanced by its proximity to major cultural, shopping and entertainment sites such as Forbidden City, Tiananmen Square, Heavenly Temple, Pearl Market, Silk Market, and Sanlitun Village. From the guestrooms, guests are able to enjoy the commanding views of the iconic CCTV tower. The hotels stylish interior is matched by modern day comforts such as complimentary Wi-Fi connectivity throughout the hotel including all 485 guestrooms and public areas. Paperless check-in and check-out, complimentary mini bar and 24-hour gym are the hotel's special features. Offering discerning travellers a line-up of enhanced hardware and amenities, The Club rooms and suites will indulge guests with a sense of privilege and sanctuary. Wine and dine facilities are presented through five establishments. Kerry's Kitchen delivers authentic, well-cooked Asian and International cuisine using the finest quality ingredients, while Kerry's Pantry is perfect for grabbing a quick bite. At Horizon Chinese Restaurant, indulge in the finest quality farmed duck, hung-grilled and roasted over jujube wood to produce a thick, crispy melt-in-your-mouth experience. Along with the restaurant's signature dishes, guests will find a menu full of Cantonese specialties and a special menu solely devoted to dim sum. A 24-hour award-winning bar and lounge, Centro features live music, real cocktails and great fun in a seductive atmosphere. Vinotheque presents a unique and diverse list of wines including well-established chateaux, boutique producers, and exclusive and exceptional wines by the glass from the Enomatic wine dispenser. Spreading 7,000sqm, the hotel's fitness centre, Kerry Sports, features a 24-hour gymnasium, indoor swimming pool, multi-purpose court and a recreation room, plus an outdoor jogging track. Adventure Zone is Beijing's ultimate kid powered space that is designed to be an indoor retreat where kids rule the space. Patrons will find one-of-a-kind attractions such as drop slides and themed party rooms. Located within Kerry Sports, Adventure Zone is an exciting and unique family entertainment venue in the heart of the CBD and is professionally managed with friendly services ... more   less 
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Also Known As:
Shangri La Kerry Centre Hotel
Shangri La Kerry Centre Beijing

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