We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rebranded but still a great place to stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Kerry Hotel Beijing
Ranked #4 of 6,483 Hotels in Beijing
Certificate of Excellence
Charlotte, North Carolina
Level 6 Contributor
98 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Rebranded but still a great place to stay”
Reviewed 13 June 2014

I stayed at this property dozens of time from 2002 to 2010 when it was the Kerry Center Shangri-La. I recently had a business trip to Beijing and noted when I requested a reservation that the property was now marketed by Shangri-La under the Kerry brand. My lone experience with the brand in Shanghai last year was positive so I booked the hotel. I could not have been more pleased. I liked the décor and ambience when it was a Shangri-La but must say they renovation to the Kerry look was a an upgrade.

I booked a club room and arrived very early (10am) off a flight from Germany. I went to the club floor to check-in was offered a beverage and allowed to check-in with no extra charge early.
The room was nicely appointed and I used the complimentary pressing service of a suit on arrival.

The gym is the same very nice and extensive Kerry Sports Club - plenty of equipment for all types of workouts.

The happy hour at on the club floor was just as I remembered with an extensive amount of food and drink. So much in fact, I didn't need to have dinner later and instead went for a long walk in the nearby embassy area to try to shake off jet lag.

After a good night sleep, I used the gym again, had a complete breakfast on the club floor and started my day.

In summary, the rooms are great, staff is welcoming and goes the extra mile. The club floor is a good value. No issues with any part of this stay. I requested and was given a 4PM check-out.

I have nothing but good things to say about this property.

Room Tip: Beijing like the rest of China has gotten expensive in the past few years. This hotel is not inexpen...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lithiumsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,747 reviews from our community

Traveller rating
    1,314
    344
    59
    18
    12
See reviews for
199
190
95
744
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Madeira
Level 5 Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 7 June 2014 via mobile

My company chose that hotel for me in Beijing! and I must say I was pleased with accommodation and service was OK.
Rooms are well appointed and housekeeping is perfect. Buffet breakfast is amazing, not to be missed. It provides a wide selection of continental and Asian food. Your preferred beverage served in less than a minute!
The bar in the lobby provided quality entertainment (live band in the evening).
Do not forget your sneakers and your swim suits as the fitness center is simply e x t r a o r d i n a r y.

Stayed May 2014, travelled on business
Helpful?
1 Thank JC64Madeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales & Marketing at Kerry Hotel Beijing, responded to this review, 17 June 2014
Dear JC64Madeira,

Thank you for sharing your experience. We are glad that you have enjoyed the accommodation, F&B experience, especially Kerry Sports in our hotel. We look forward to welcoming you back on your next trip to Beijing!

Warm Regards,

Soo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, WA
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

This is my second stay here and the newly renovated hotel clearly lives up to the Shangri-La reputation. The service is very inconsistent though from lovely and attentive to downright rude. I returned to my room just after 11 p.m. and my key didn't work. I went to the Front Desk for a fix and was told I was locked out because I am overstaying my original booking and the manager had given me a call. When I indicated that must be a mistake as I had been in room a few hours earlier and had not received a call, one member of staff glared and turned away and another staff indicated once again I was overstaying one night though they could accommodate me.

I just checked my booking and the hotel has made a mistake. This stuff happens though the staff didn't need to be so rude about it. For a five star hotel, the service I just received is no acceptable.

Again - overall the hotel is good, service could much more consistent.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiaSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales & Marketing at Kerry Hotel Beijing, responded to this review, 17 June 2014
Dear ChiaSeattle,

Thank you for your review of Kerry Hotel, Beijing. We are glad that you came back for a return stay and liked the newly renovated hotel. However, we are disappointed to hear of your Front Office experience. We would like to have more details pertaining to your incident. Please kindly contact me via sootheng.tan@thekerryhotels.com. I look forward to hearing from you.

Warm Regards,

Soo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level 6 Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014

This hotel went beyond my expectations and became the refuge from the smog and crowded city outside the doors of this amazing hotel. It is centrally located to various significant touring locations, but within it's own compound there are some very nice high end retail and fabulous eateries.

The hotel is beautifully decorated in a tasteful contemporary fashion yet it is comfortable and relaxing. Excellent staff, but the food served in their own restaurant is some of the best in all our travels throughout China. The morning and afternoon buffet spreads were without compromise and the food was "haute" great fusion of east and west.

The bed was so comfy and extra, extra large, (my husband and I weren't even in the same zip code!) Seriously, very well appointed with a high tech center for all your technology needs. (and beyond) Beautiful, beautiful rooms but the topic of conversation is the bathroom. Japanese style tubs (deep and for serious soaking) rejuvenating shower and Toto toilets. It doesn't get better than this especially after a day in the very hectic city.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CierraBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales & Marketing at Kerry Hotel Beijing, responded to this review, 3 June 2014
Dear CierraBrooklyn,

Thank you for sharing your experience of our hotel! We are glad that you enjoyed your stay with us and that you were especially pleased with our restaurants. We look forward to welcoming you all back on your next trip.

Regards,
Soo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Ok
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2014

The recently renovated Kerry Hotel offers the very best of room amenities. All aspects of our stay was made more pleasurable by their excellent service. Concierge care was perfect.Day private tours arranged by the hotel were wonderful. The bathroom was the most up to date and enjoyable.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoAndDo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales & Marketing at Kerry Hotel Beijing, responded to this review, 3 June 2014
Dear GoAndDo,

Your positive review on our facilities and service is much appreciated! We are glad that you enjoyed the city tour which was arranged by our Concierge. We look forward to welcoming you again on your next visit to Beijing!

Cheers!

Soo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, Maine
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 May 2014

The staff is wonderful, facility is beautiful and CLEAN, food is amazing, concierge and transportation flawless. I can't say enough good about this hotel, they have found so many wonderful people who are truly eager to help you. So often in hotels you can feel disdain from the workers, but not here. This hotel is full of people who truly enjoy offering wonderful service.
The beds are perfect, pillows very high quality, the shower and toilet (They have those amazing Toto electronic toilets), the towels are thick and soft, the laundry service was very well done. I'm sad to leave and look forward to coming back.

Of particular help were Megan and Mia. You've earned a life-long customer. Thank you so much!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YouWhoSilencio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo Theng T, Director of Sales & Marketing at Kerry Hotel Beijing, responded to this review, 3 June 2014
Dear Didjamatic22,

Thank you for your positive feedback. We are so glad that you enjoyed the facilities, food and beverages, rooms and service in Kerry Hotel, Beijing. Your kind comments about our staff will be shared with them, so that they can continue to strive to bring our guests the best service possible. We welcome you back to Beijing on your next visit.
Thank you!

Soo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 May 2014

Lovely stay at the hotel with its modern facilities. Loved the comfy beds and free mini bar! Wonderful spread for breakfast. Only thing is that it is a little far from the subway. Expect to walk about 10+ minutes.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 40litres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Beijing hotels
Beijing Workers' Sports Complex
Hotel Eclat Beijing
Hotel Eclat Beijing
#1 of 6,483 in Beijing
741 reviews
Chongwenmen
New World Beijing Hotel
New World Beijing Hotel
#14 of 6,483 in Beijing
1,389 reviews
NUO Hotel Beijing
#5 of 6,483 in Beijing
337 reviews
Show Prices
Show Prices
Show Prices
Rosewood Beijing
#6 of 6,483 in Beijing
384 reviews
Yansha
Four Seasons Hotel Beijing
Four Seasons Hotel Beijing
#2 of 6,483 in Beijing
869 reviews
Guomao
Shangri-La's China World Hotel
Show Prices
Show Prices
Show Prices

Been to Kerry Hotel Beijing? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kerry Hotel Beijing

Property: Kerry Hotel Beijing
Address: No.1 Guanghua Road, Chaoyang District, Beijing 100020, China
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Beijing
#4 Luxury Hotel in Beijing
#5 Business Hotel in Beijing
#16 Family Hotel in Beijing
#132 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kerry Hotel Beijing 5*
Number of rooms: 485
Official Description (provided by the hotel):
Situated in the heart of Beijing's Central Business District and just 40 minutes from the international airport, Kerry Hotel, Beijing's preferential location is enhanced by its proximity to major cultural, shopping and entertainment sites such as Forbidden City, Tiananmen Square, Heavenly Temple, Pearl Market, Silk Market, and Sanlitun Village. From the guestrooms, guests are able to enjoy the commanding views of the iconic CCTV tower. The hotels stylish interior is matched by modern day comforts such as complimentary Wi-Fi connectivity throughout the hotel including all 485 guestrooms and public areas. Paperless check-in and check-out, complimentary mini bar and 24-hour gym are the hotel's special features. Offering discerning travellers a line-up of enhanced hardware and amenities, The Club rooms and suites will indulge guests with a sense of privilege and sanctuary. Wine and dine facilities are presented through five establishments. Kerry's Kitchen delivers authentic, well-cooked Asian and International cuisine using the finest quality ingredients, while Kerry's Pantry is perfect for grabbing a quick bite. At Horizon Chinese Restaurant, indulge in the finest quality farmed duck, hung-grilled and roasted over jujube wood to produce a thick, crispy melt-in-your-mouth experience. Along with the restaurant's signature dishes, guests will find a menu full of Cantonese specialties and a special menu solely devoted to dim sum. A 24-hour award-winning bar and lounge, Centro features live music, real cocktails and great fun in a seductive atmosphere. Vinotheque presents a unique and diverse list of wines including well-established chateaux, boutique producers, and exclusive and exceptional wines by the glass from the Enomatic wine dispenser. Spreading 7,000sqm, the hotel's fitness centre, Kerry Sports, features a 24-hour gymnasium, indoor swimming pool, multi-purpose court and a recreation room, plus an outdoor jogging track. Adventure Zone is Beijing's ultimate kid powered space that is designed to be an indoor retreat where kids rule the space. Patrons will find one-of-a-kind attractions such as drop slides and themed party rooms. Located within Kerry Sports, Adventure Zone is an exciting and unique family entertainment venue in the heart of the CBD and is professionally managed with friendly services ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Priceline, Odigeo, Ebookers, Agoda, HotelQuickly and 5viajes2012 S.L. so you can book your Kerry Hotel Beijing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kerry Centre Hotel
Shangri La Kerry Centre Beijing

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing