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“Excellence begins with a smile”

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Kempinski Hotel Beijing Lufthansa Center
Ranked #66 of 6,474 Hotels in Beijing
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
3 reviews
3 hotel reviews
“Excellence begins with a smile”
Reviewed 6 January 2014

Each time I stay it is on the Executive floor. I think it is great service for a good value. Staff are most attentive and have good English. So I book directly with the staff on this floor as the regular reservations staff have a poor grasp of English. Web sire booking is suspect.

So the executive floor makes up for some of these short comings. I especially like the free champagne touch after any trip. Not into beer or hard liquor. They have a good wet and dry sauna, good pool and exercise area that I enjoy.

Room Tip: should not tell you to check into the executive floors since they may be full when I want to go ther...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Erwin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, 16 January 2014
Dear Erwin S,

Thank you for choosing our hotel and sharing your experience on TripAdvisor.
We are happy you enjoyed your stay with us, especially our Executive Floor facilities which offer a personalized check-in & check-out, complimentary drinks and snacks in our Executive Lounge as well as personalized butler service.
While our online booking engine is fully secure (Norton certified), we are of course always happy to take your reservation personally over the phone. As language barrier is often an issue in China, we provide constant English training to our staff to ensure our team is fully capable of taking reservations in English.
You will also be glad to hear that we have recently invested into our Gym area with some refurbishment and new equipment to make it even more enjoyable.

Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.
Yours sincerely,
Carsten Seubert, Hotel Manager
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939 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hanoi, Vietnam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 December 2013

A very nice hotel. Old but comfy. Conveniently located in Chaoyang and close to the nightlift scene and major attractions. The best part is definately the beer bar inside with a fantastic live band and even better beer and food (yes... in this order).

I had a great time with my friends there and will choose this hotel again for its convenience.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PetChr48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, 7 January 2014
Dear Chris,
Thank you for sharing your great experience at Kempinski Hotel Beijing Lufthansa Center on TripAdvisor! We are delighted to learn that you have enjoyed your stay and our culinary offerings. The Paulaner Bräuhaus is indeed the best place in Beijing to enjoy a stein of great homebrewed German beer and hearty Bavarian hospitality. Your comments have been shared with our colleagues already.
We have just recently renovated our Executive Rooms and Suites and are indeed planning on further renovating.
We are very much looking forward to welcoming you soon back to the Kempinski Hotel Beijing Lufthansa Center.
Yours sincerely,
The Hotel Management
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Miami
Level Contributor
8 reviews
5 hotel reviews
Reviewed 1 December 2013

The staff was great, very helpful, but it didn't quite make up for the disappointment of the hotel itself. I have stayed at the Adler in Berlin and the Ciragan Palace in Istanbul and was blown away both times, so I thought this Kempinski was a good bet; however, I believe its best years are behind it. Our room was so-so--nothing terribly wrong with it, but it just seemed drab and tired. The gym was disappointing as well--the TVs didn't work on the machines and it was really, really cramped. The pool was ok, but definitely not destination quality. The breakfast was very good, and, like I mentioned, the staff was awesome, but if you have a choice in Beijing and have some money to spend, I'd recommend elsewhere.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelinfoolsmiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, 5 December 2013
Dear Guest,

Thank you for sharing your valuable comments with us in regards to your recent stay here at the Kempinski Hotel Beijing Lufthansa Center.

At Kempinski Hotel Beijing, we value our guests' feedback as it provides you with invaluable information helping us to continue to improve every day.

You will also be happy to hear that we are currently revising our F&B offering in several restaurants, first and foremost Kranzler's, to ensure an even higher quality of food, focusing on greater variety, fresher produce and live cooking.

We are also working constantly and investing a substantial amount of money to improve our facilities and rooms. For example we just upgrade our Health Club on the 18th floor and have refurbished several of our guest rooms. This will continue as an ongoing process without guest disturbance in the future.

In the meantime, I remain at your disposal for any further questions or requests and look forward to hopefully welcoming you soon again at Kempinski Hotel Beijing.

Best regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sitges, Spain
Level Contributor
306 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 26 November 2013

The well known Kempinski luxury hotels have this hotel located in the diplomaticentre of Beijing.the hotel gives all facilities and is well equipped either it is an hotel from 1991. As all over China English is not always fluent. The hotel price is high but ok based on the 5+ star level .It has a great offer in restaurants and the pool area will be renewed soon.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carlos g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, 5 December 2013
Dear Guest,

We are very happy to hear that you enjoyed your stays in our hotel and thank you for your loyal patronage over the years. Your comments are most valuable to us and of great encouragement to improve our services.
We are looking forward to welcoming you back at our hotel or other Kempinski Hotels around the world!

Warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast,Northern Ireland
Level Contributor
162 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 22 November 2013 via mobile

I stayed at the Kempinski as that is where we were having our meetings. Lobby areas are spacious and welcoming and front desk staff efficient at check-in. Room was good, but would say that it was slightly tired and dated, however it was spacious and spotlessly clean throughout with everything you need for a comfortable stay. I used the indoor pool on the top floor and it was excellent although the female staff member was a bit scary! Breakfast was really excellent with a fantastic selection and eggs cooked to order along with very attentive service. Free wifi was good throughout the hotel. I also ate in the hotel's adjacent Italian restaurant and it was good food and service. An all round good stay although the trainee receptionist when checking out should learn how to smile.

Stayed November 2013, travelled on business
Helpful?
Thank TheBish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, 5 December 2013
Dear Guest,

We are very happy to hear that you enjoyed your stays in our hotel.

At first, we would like to share the info with you that we are working constantly and investing a substantial amount of money to improve our facilities and rooms. For example we just upgraded our Health Club on the 18th floor and have refurbished several of our guest rooms. This will continue as an ongoing process without guest disturbance in the future.

Furthermore, Your comments are most valuable to us and of great encouragement to improve our services. We will give more professional training and to our new trainee to make sure they also have the same service passion as our fulltime employees.

We are looking forward to welcoming you back to our hotel in the future!

Kind regards,
Hotel Management
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St Louis
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

We traveled through Friendly Planet and were set up in this hotel. The hotel was clean, the staff were friendly (and most spoke some English) and the breakfast buffet was amazing! Most importantly, it had a western style toilet (these are hard to find in China). Don't forget to bring converters for your electronics. Also, request a non-smoking room if that it what you would prefer. Overall, it's a great place to stay!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridget C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, 18 November 2013
Dear Bridget,
Thank you for taking your time to share your enjoyable stay at Kempinski Hotel Beijing Lufthansa Center on Tripadvisor. It is glad to hear that you are quite satisfied with our room cleanliness and Kranzler’s breakfast. On the selection and training of our employees, we pay special attention and are happy that we have met your expectations. Kempinski promises you luxury hospitality provided with European flair, so the service and facilities are of European style.
We are very much looking forward to welcoming you back at our hotel or other Kempinski Hotels around the world!
With warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Speers Point, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 November 2013

What a nice place to stay. Ensure if you want a non-smoking that you ask for it as in China smoking in Hotels continues. The room was reasonably spacious with good bathroom features.
Experienced some smoke smell from other rooms which should have been on a non-smoking floor so we requested another room which they did oblige.
The Hotel is surrounded internally with a number of good restaurants, Chinese, Japanese, German, Italian etc. We tried all of them over the 2 weeks and found the food to be of high quality and the flavours were excellent. Be aware that if you like a red wine that the price of wine is higher than normal. The other think we noticed is the price of coffee is also high.
The location of the hotel is very good especially if your able to use the subway. The access to the subway is very close and the subway system is excellent way to see Beijing.

Room Tip: Choose a non-smoking floor and check the room before you unpack to make sure there is no smell of ci...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterMos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, 18 November 2013
Dear Peter,
Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and taking your time to share your enjoyable stay on TripAdvisor.

As a five-star hotel, it is always our pleasure to meet your requirement and manage you a wonderful stay. We are quite happy to know that you have enjoyed a lot at our restaurants and highly valued the food quality and flavor. Further coordinating with our Food & Beverage team, whom had conducted the market investigation and analysis about your price concern of wine and coffee, and the result of our investigation give us the confidence to state that the price is on the competitive level with the market range, especially with all 5 star hotels, in which they located near by the YanSha Economic areas. As mentioned, our hotel locates at the economic area and can offer you a lot of convenience. Although we are appropriate 20 minute taxi ride away from the main sights of Beijing, we are benefiting from the close distance to the metro station and Airport Express way as well as the Sanlitun Shopping & Bar area which allows you easy access to entertainment as well as a short travel time to Capital airport.

We are very much looking forward to welcoming you back at our hotel or other Kempinski Hotels around the world!
With warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Beijing Lufthansa Center

Property: Kempinski Hotel Beijing Lufthansa Center
Address: No.50 Liangmaqiao Road, Chaoyang District, Beijing 100125, China
Phone Number:
Region: China > Beijing > Yansha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Spa Hotel in Beijing
#38 Business Hotel in Beijing
#45 Family Hotel in Beijing
#46 Romantic Hotel in Beijing
#58 Luxury Hotel in Beijing
#131 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kempinski Hotel Beijing Lufthansa Center 5*
Number of rooms: 526
Official Description (provided by the hotel):
Effortlessly blending European service excellence and China’s rich cultural heritage, the Kempinski Hotel Beijing Lufthansa Center represents the ideal five-star hotel with it's unique location in the hub of Beijing. A landmark in China's capital city, with facilities and services of extraordinary scope, the hotel sets the standard for luxury service with 526 five Star contemporary guestrooms and suites, extensive meeting space and vibrant entertainment venues. Easily accessible from Beijing Capital Airport, the Kempinski Hotel Beijing Lufthansa Center is nestled in the center of Beijing’s diplomatic district of Chaoyang, the perfect starting point for your leisure activities and business meetings. ... more   less 
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Also Known As:
Kempinski Hotel Beijing Lufthansa Beijing

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