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“New rules at Wanfujing” 2 of 5 bubbles
Review of Crowne Plaza Beijing Wangfujing

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Crowne Plaza Beijing Wangfujing
Ranked #63 of 6,442 Hotels in Beijing
Sweden
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“New rules at Wanfujing”
2 of 5 bubbles Reviewed 13 May 2012

I've stayed at this hotel so many times and really enjoyed it. Due to I'm a Platina Ambassador of the IC group I always get an upgrade to the Club Floor.
Last week when I stayed at the hotel i was as usual upgraded to a nice club room.
When I cheked out, I was told that my upgrade only was for the room and not the benefits normally included to a club room. Therefore I had to pay RMB 120/day for internet.
I told them that for all my stays at this hotel I never had to pay internet. The reply was that this has been changed since 26/6 -2011. I probably stayed at the hotel at least 6-7 times since then and never ever have to pay for internet and that I thought the charge was absolutely at a silly level. After a small discussion I paid the RMB 240 and asked them to cancel my future two reseravtions which the staff did without any notice.

All in all I think that travelling for business requires a hotel with an internet connection without charge. This is as common as a bed today. A charge of RMB 120 for internet per day is a simple way to tell the guests to find another hotel and I'm not feeling not very welcome to this hotel as a Platina member.
The advice to the hotel is to change this as soon as possible so that frequent guests feels welcome to the hotel again. Shape up!!

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bumsegubben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this review, 15 May 2012
Dear guest, greetings from Crowne Plaza Beijing Wangfujing ! Thank you for using Trip Advisor and for sharing your feedback regarding your recent staying with us. We value your support over the past and certainly take all of your comments very seriously indeed. In regards with your concern on IHG PCR benefits, unfortunately this is in contravention with the latest benefits accorded to each Platinum Card holders around the world, and as such we regret that on future visits we will only be able to upgrade you to the next level of room category when available, and not including the club lounge access. If however you would like to stay on our club level with access to our club lounge we recommend you book this level accordingly. For your easier reference, may we suggest that you might refer to the latest benefits as stated in your Priority Club Platinum membership for a detailed review. We regret any inconvenience that may be caused to you on your next booking, but do hope you will continue to stay with us on all your future visits. Thank you for your understanding and best regards !
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1,519 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Melbourne
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 10 May 2012

We stayed in this hotel in early April and found the facilites and the staff to be of an excellent standard. The club rooms were spacious and most comfortable and the executive lounge was a wonderful retreat after a day of touring. The young ladies in the lounge were most attentive, the spread of food absolutely delicious and most of all the ambience was one of quiet relaxation.
We ate breakfast both in the downtown restaurant and in the executive lounge and dinner was taken in the 1st floor Chinese restaurant. The quality of the food at all times was first class and catered for both western and asian tastes.
The location of the hotel is fantastic allowing you to either easliy walk or catch taxis to the main sites.This is our second stay at the Crowne Plaza Wangfujing and we would recommend this hotel to anyone venturing to Beijing. Thank you for a wonderful stay.

Room Tip: The Club rooms and executive lounge were worth the money!
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  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CCSaints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this review, 14 May 2012
Dear guest, greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your home away from home. It’s a great pleasure to learn that the hotel impressed you deeply. We also very happy to know that our colleagues were helpful during your stay as well as the foods. Thank you for your sincere comments and we will continue to provide excellent service in the future. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again. Kind regards.
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Hyderabad
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

Excellent choice of the hotel, everyone spoke english, awesome location, just by the night street, very close to Metro stations, and reasonably priced. I had read reviews of concierge cheating you etc.. i had booked a tour from outside, already, and i got a great price .. e.g. airport drop was being charged at 500 RMB, vs 400 that i paid from outside for a 7 seater VAN!

Room Tip: ask for a non smoking room!
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sdsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this review, 14 May 2012
Dear guest, thank you for the positive impression of the hotel and our staff, we regret to learn that you had a less than satisfactory experience with the airport drop charges and we would expect to investigate on that if you may send us detail information at your earlier convenience. Meanwhile we will pay close attention on this issue with the feedback you have given. Look forward to hearing from you and welcoming you back again soon, with regards,
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Adelaide, Australia
Level Contributor
188 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 bubbles Reviewed 1 May 2012

Very good location. Rooms are OK, although dated.

But like everywhere else in Beijing, they will cheat you if they can.

We asked the concierge how is it possible to get to the great wall. He INSISTED that no trains or buses went there and we could get a taxi there but we would then be stuck as no taxi's would be available to take us back. He insisted the only possible way to go was hire a private driver for the day at a cost of over 1,000RMB. So I went to the business center to check online (which cost about 50RMB for 10 minutes), turns out there is a direct train every half hour that costs 6RMB.

Also, for our deposit they froze 4000RMB in our bank account. After we left it took about 4 weeks and many phone calls for them to eventually unfreeze the funds

  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Jason-ASDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this review, 3 May 2012
Dear guest,

Thank you for choosing Crowne Plaza Beijing Wangfujing for your recent stay and sharing your comments. At the same time, we are really sorry to hear about your unhappy experience in regards with the transportation arrangement to Great Wall as well as the deposit issue, and here we would like to extend our sincere apologies. We will seriously look into this for an investigation and continue to train our staff and endeavor to keep improving the service standard. We hope to welcome you again in Beijing in the near future and we promise your next stay will be a great experience. Best regards.
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Charlotte, NC
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

We stayed at this hotel for a few nights this past February. It's not luxurious, but the price was reasonable and the location was incredibly convenient (probably why so many tour groups were staying there).

Supposedly we were in an upgraded room, which was a little dated and smaller than what I was expecting. We were only in our room to sleep, so it wasn't too much of a problem, but if we were looking for more of a relaxing stay, then it would have been disappointing.

That said, I would recommend this hotel if you are looking for a practical, reasonably-priced Beijing hotel. If you are looking for something more upscale or romantic, do not stay here.

Other notes:
1) Free wi-fi is not available in the rooms. You have to go down to the lobby, which can get pretty crowded and noisy.

2) The breakfast buffet has a lot of variety...if you can get to it. Each morning we were competing with all of the guests for table space and food. It just seemed like they would be better staffed and equipped to handle the volume for the busiest time of day. So if you have a tight schedule, make sure to get down to breakfast early.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NoCompromise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this review, 3 May 2012
Dear guest,

We are glad to see you enjoyed your recent stay in our hotel and were satisfied with both our facilities and our Food and Beverage outlets. Your comments will encourage us to keep our high standard service quality and aim even higher. We look forward to welcome you again soon! Best regards.
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London, United Kingdom
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 25 April 2012

I stayed in this hotel for one night and decided to spend elsewhere the second. The lobby and the breakfast are good, service is OK considering this is China.
However I was not impressed with the room decoration and the quality of the furniture. The bathroom was particularly in need for a refurbishment.
Internet is not free except for wifi in the lobby which wasn't particularly good. This can be a serious set back if you are on a business trip.
Another tip: You can be waiting for a long time for a cab, even if this is supposed to be a central location. Be there in advance!
Decent, but not what you would expect of a Crowne Plaza.

  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sabriconga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this review, 27 April 2012
Dear guest,

Thank you for staying at the Crowne Plaza Beijing Wangfujing and for the time to share your experience. We appreciate your positive comments with regards to the general impression as well as food; meanwhile we regret to learn that you had a less than satisfactory experience on our rooms during the stay. We look forward to welcoming you back soon in a brand new hotel. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

It must be an uphill task to run this hotel. The decor, for a fast-developing country, is dated and in dire need of renovation. The Chinese staff are inexperienced in dealing with foreigners. The bedrooms are sparsely equipped (compared to other modern hotels in China) and their cleanliness is only just acceptable.

Yet, I would give this hotel a high rating because of its central location and its excellent management. I am usually quite critical but find little to complain. It serves the needs of the business traveller well.

Beware though, this hotel will not impress the spouse. If you are looking for luxury, you must look elsewhere.

Room Tip: The executive lounge is quiet, offers drinks and snacks, as well as free wifi.
See more room tips
  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Prof_Cheung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this review, 27 April 2012
Dear guest,

Thank you for staying at the Crowne Plaza Beijing Wangfujing and for the time to share your experience. We appreciate your positive comments with regards to the hotel location as well as hotel management. Meanwhile we regret to learn that you had a less than satisfactory experience on our rooms during the stay. We’ll pay close attention on this issue with the feedback you have given. We look forward to welcoming you back soon. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Beijing Wangfujing

Property: Crowne Plaza Beijing Wangfujing
Address: No.48 Wangfujing Main Street, Dongcheng District, Beijing 100006, China
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Family Hotel in Beijing
#57 Luxury Hotel in Beijing
#81 Business Hotel in Beijing
#100 Best Value Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Beijing Wangfujing 4.5*
Number of rooms: 359
Official Description (provided by the hotel):
Set on bustling Wangfujing Avenue, Crowne Plaza Beijing stands in the heart of the city s vibrant shopping and international business centers, such as Oriental Plaza, Financial Street and CBD. The hotel is Just 45 minutes drive from Beijing International Airport and 15 minutes from Beijing Railway Station with easy highway access to Shenyang, Tianjin and Shijiazhuang. Just a 10-minute stroll or taxi ride will bring you to the magnificent Forbidden City and other historical landmarks including Tiananmen Square, Great Hall of the People, Temple of Heaven and Lama Temple.At each memorable day s end, ours is a familiar, friendly face welcoming you with all the comforts of home. In Beijing, you ll agree that The Place To Meet is Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Beijing Wangfujing Hotel Beijing
Beijing Crowne Plaza
Crown Plaza Beijing
Crowne Plaza Hotel Beijing

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