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“Comforting hotel. Good location 4½+ stars. Recommended!”

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Crowne Plaza Beijing Wangfujing
Ranked #70 of 6,568 Hotels in Beijing
Reviewed 6 August 2014

We had a very good experience at this hotel.
The rooms are a bit small but they are in pretty good shape.
Service was very good.
Concierge boys are in "selling mode" trying to offer tourist services.
Breakfast was great with a nice variety with fruits, cheeses, indian corner, western buffet and chinese buffet.

We also had twice dinner at the main restaurant. (Buffet style). We enjoyed the variety very much. The price (CNY 188 for adult, ½ price for children 6-12) was not cheap compared to local chinese food prices of about a quarter of the price. However, they had a promotion of 30% off so when you calculate the children price and the 30% discount the price was more reasonable and worth the value of the meal you got. Recommended!

The hotel provides an currency exchange ATM (charges a fee of $5 per transaction).

The swimming pool was fun.

We wrote the hotel many times by email trying to get directions but hardly got any response. (Friends of us cancelled their booking at this hotel for this reason). It seems no one is going over their publicised email inbox.

Putting this aside the hotel is highly recommended!!
Will definitely return.

Room Tip: Perhaps a room with a view to Wanfujing street. Swimming pool is on the 9th floor.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank am111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 12 August 2014

Dear guest,
Greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your home away from home. We appreciate your positive comments with regards to our hotel facilities, service and food. Regarding your comments to the no responding Email, we have taken up the matter with our hotel operation team. We would very much appreciate if you could e-mail us the Email address you used for asking directions and your original reservation details and name to info@crowneplazabj.com to contact Marketing and Communications Department, so that we can investigate more and ensure to make the right improvements on our part. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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476 - 482 of 1,622 reviews

Reviewed 4 August 2014

Overall experience of the hotel is good with good amenities and comfotable bed.Breakfast is standard in terms of quallty and variety taking into consideration this is a 4 -star hotel. The only bad experience is the check-in time. I check in at 7:30pm and there is only 1 front desk serving 5 customers in line. Although there is a priority check-in for Elite customer, no staffi s there. There is also 1 staff standing there working on the PC and not helping out. I hope that the mgmt could put some thought to ensure the backoffice could come out to assist when there are customers waiting in line. This will give customer a bad experience form the start.

Room Tip: Choose a room on high floor
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  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Victor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 12 August 2014

Dear guest.
Thank you for choosing Crowne Plaza Beijing Wangfujing for your recent stay and sharing your experience. We appreciate your positive comments with regards to our hotel. At the same time, we are really sorry to hear about your unhappy experience with the check-in service. And here we want to extend our sincere apologies. We have taken up the matter you mentioned with the hotel operation team. We would very much appreciate if you could e-mail us your check-in date, and your reservation details and name to info@crowneplazabj.com and contact Marketing & Communications Department that we can investigate more and ensure to make the right improvements on our part.
Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. We also appreciate your positive comments with regards to our hotel.
We do hope to welcome you again in Beijing on your next stay which we are sure will be a great experience.
Best regards.

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Reviewed 4 August 2014

We really like this hotel, this is our third visit and a fourth is already planned.
The hotel is perfectly situated at the nothern end of the Wangfujing pedestrianised shopping area. The Forbidden City is within easy walking distance and Beihai Park is also doable. The subway is 5 to 10 minutes away.
The hotel is clean and well maintained, the rooms comfortably furnished. The breakfast buffet is generous with a great international choice. The restaurant food in the evenings is excellent.
All the staff we have met have been polite and very helpful. The staff at reception are particularly efficient and those in the Club Lounge extremely friendly

Room Tip: a room on a Club Floor is well worth the extra
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 26 August 2014

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel location, room, breakfast and staff service. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

The hotel is very well located, easy to get to some of the touristic attractions in Beijing, in a walk distance to Prohibited City and the Wangfujing shopping district. The Beijing Gifts shop, in front of the old Beijing Hotel is a must see place to buy local Arts & Crafts.
Good restaurants at the hotel, the options with Western and Chinese food are vast, as well as beverage choice. Breakfast is complete. Staff know what to tell you and are very friendly.

Room Tip: Rooms with final xx2 are quieter, no elevators or other guests noise. The view to the White Pagoda a...
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  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Helio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 22 August 2014

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience.
We appreciate your positive comments with regards to our hotel location, restaurant with food and beverage, and staff service.
Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

There are a number of restaurants and bars in this hotel. I had a glass of wine one night and just hung out in the lobby because it's a really nice lobby. It's open in the center with the rooms surrounding it many flights up. The staff was helpful and friendly. I didn't deal with them a lot because I had a tour guide that spoke with them in Chinese. The room was large and very well maintained. The bed was comfortable. Everything that you need is in the room. This hotel is in a good proximity to many things. China Mobile is right next door so you can get a SIM card for the time that you are there. There are a number of ATM machines close by as well. The subway is a bit of a walk, but very doable. The Forbidden City is very close by. I'd say about a five to ten minute drive. There are a lot of high end shopping malls within walking distance that have some good food options, but the best part about the location is the proximity to the Wangfujing Night Market. The concierge at the hotel is very helpful. At one point he was going to walk me to China Mobile. I told him to just tell me where it was instead, but I appreciated the extra step in service. Overall this 5 star hotel was a pleasurable experience.

  • Stayed: May 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 4 August 2014

Dear Guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel location, room and staff service. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

The hotel has a locational advantage - close to the business areas.

The rooms are spacious; but, overall the service is fairly average! The staff are friendly to a point and do not go beyond that. Maybe a language barrier in China!

Good Chinese restaurant in the property.

Room Tip: Choose a room facing the outside of the hotel! It has a better feel!
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  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Aneesh2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 4 August 2014

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel location and room. Regarding your comments to our staff service, we have taken up the matter with our hotel operation team. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Thank you very much for your great service provided to us. We had certainly a great time before leaving China. Wangfuijing is with the best hotel location in Beijing with many different chain and local hotels.

- Good choice of Chinese and western breakfast
- Comfort bedding & room
- helpful Concierge for special cases
- wonderful and passionate staff at Chinese Restaurant

The only negative things which came to our attention are:

1. Swimming pool area wasn't really clean
2. No hotel parking area - around the hotel only limited space for charge

Room Tip: - enjoy a drink in the Lobby bar with live- piano music - ask for a room on the upper floors
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Phil_ahlbrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 4 August 2014

Dear guest,
Greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your home away from home. We appreciate your positive comments with regards to our hotel breakfast, room facilities and concierge service. Regarding your comments to our swimming pool cleaning and car parking, we have taken up the matter with our hotel operation team. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Beijing Wangfujing

Address: No.48 Wangfujing Main Street, Dongcheng District, Beijing 100006, China
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Best Value Hotel in Beijing
#38 Family Hotel in Beijing
#62 Luxury Hotel in Beijing
#79 Business Hotel in Beijing
Price Range: £63 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Beijing Wangfujing 4.5*
Number of rooms: 359
Official Description (provided by the hotel):
Set on bustling Wangfujing Avenue, Crowne Plaza Beijing stands in the heart of the city s vibrant shopping and international business centers, such as Oriental Plaza, Financial Street and CBD. The hotel is Just 45 minutes drive from Beijing International Airport and 15 minutes from Beijing Railway Station with easy highway access to Shenyang, Tianjin and Shijiazhuang. Just a 10-minute stroll or taxi ride will bring you to the magnificent Forbidden City and other historical landmarks including Tiananmen Square, Great Hall of the People, Temple of Heaven and Lama Temple.At each memorable day s end, ours is a familiar, friendly face welcoming you with all the comforts of home. In Beijing, you ll agree that The Place To Meet is Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Beijing Wangfujing Hotel Beijing
Beijing Crowne Plaza
Crown Plaza Beijing
Crowne Plaza Hotel Beijing

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