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“No complaints; great for families”

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Grand Hyatt Beijing
Ranked #35 of 6,449 Hotels in Beijing
Certificate of Excellence
Boston, Massachusetts
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“No complaints; great for families”
5 of 5 bubbles Reviewed 10 June 2012

I think anyone that has complaints about the Grand Hyatt is probably being a bit nit-picky - it offers everything as billed: clean, big rooms (at least our 2BR was spacious), good service, nice pool. It is a business hotel and in that way somewhat sterile in terms of character, but a nice, comfortable place to come home to after a long day touring. Walkable to Tiananmen Square and the Forbidden City. If you're open the Metro, it's right outside the Dong Dan stop.

My only small complaint is that the breakfast buffet does not open until a bit later (7am?) - we ordered a la carte in order to catch an early ride to the Great Wall, but the a la carte breakfast took forever to come as they were setting up for the buffet. So just leave plenty of time.

We tried the food at Made in China - it gets universally good reviews but I thought it was just fine if not really expensive for what it is. I did find the mall downstairs convenient for groceries, ATM.

As a comparison, we are now back in Beijing at a serviced apartment, a much better value (which includes a full kitchen, equal if not more space, and breakfast, etc) and similar comfort but Grand Hyatt was definitely more luxurious.

One last comment - I found that when I called the front desk and / or the concierge, they never pick up the phone. So deal with whatever arrangements you need to in person before you head out.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walkaboutnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, 18 June 2012
Dear Reviewer

I would like to thank you for taking the time to provide us with some very constructive feedback on our hotel through Trip Advisor. It is only through this type of feedback that we are able to critically assess our performance and understand the required areas of improvement. We are very grateful that you chose Grand Hyatt for your stay in Beijing.

Overall your review and ratings were quite complimentary for which we are sincerely grateful. However, I did note that we could improve in a number of areas and that we did not fully meet your expectations. Please feel rest assured that this will be addressed and brought to the attention of the relevant Senior Executives and Managers in order to take corrective action with specific reference to your comments on the a la carte breakfast in our cafe, and the non-answering of the phone when calling to our front desk.

I hope we will have the pleasure of welcoming you back to Grand Hyatt Beijing in the near future.

Sincerely,

Paul Wright
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Hong Kong
Level Contributor
69 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

Stayed here this week whilst visiting Beijing with a friend. Its in a fantastic location close to the forbidden city.
The indoor tropical pool was amazing and I had a great aromotherapy massage at club Oasi.
I very much enjoyed lunch at Made in China.
The staff were professional and exceptionally helpful.
My only complaint is that the bed as is so often the case in China was very very hard and I would have expected a more luxurious mattress in an International hotel of this calibre.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jscHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, 10 June 2012
Dear Reviewer

Greetings from Grand Hyatt Beijing and thank you so much for posting such a complimentary review on Trip Advisor. I am thrilled that you enjoyed our hospitality so much.

Your comments on the mattress are duly noted and we do actually have pillow tops available for our guests as on occasion some guest do find them too hard.

We look forward to being able to welcome you back in the future

Best Regards

Paul Wright
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 2 June 2012 via mobile

I stayed at this hotel a few years ago and was disappointed, this trip was the opposite. The rooms have had a refresh (the one I stayed in had anyway). The staff are attentive, the food and all services are excellent. I recommend this hotel.

Stayed May 2012, travelled on business
Helpful?
Thank eduonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, 3 June 2012
Dear Reviewer

Thank you very much for taking the time to post such a complimentary and positive review of Grand Hyatt Beijing on Trip Advisor.

I was very happy to see that you felt we have improved since your previous stay and thank you very much for recommending us, there is simply no better accolade to receive!

We look forward to welcoming you back

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
158 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed 1 June 2012

Fantastic location two blocks away from the Forbidden City. The view from the 16th floor wasn't bad on the one day that the pollution did not ruin it. Service is warm and genuine. My room had a sitting room attached and so was very generously proportioned. Rooms are clean; the remote controlled lighting system is a touch too much. Breakfast on the Club Floor is peaceful and the staff are super attentive. Breakfast in the main cafe is bustling, offers a decent selection - but the room is pretty featureless. The sushi in the bar is excellent. The gym - adjacent to the lagoon sized pool - is well equipped, if a bit under-cooled.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D j R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, 3 June 2012
Dear Reviewer

Greetings from Grand Hyatt Beijing!

I am so glad you felt we lived up to your expectations, however, we do aim to exceed them. Thank you for highlighting many of our key features, your review goes a long way in promoting the hotel for which we are sincerely grateful.

We do hope to have the opportunity to welomce you back

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
119 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 30 May 2012

Excellent hotel in a great location the well trained team makes everything very easy. Good club floor, spacious gym and nice rooms

  • Stayed May 2012, travelled on business
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, 3 June 2012
Dear Reviewer

Greetings from Grand Hyatt Beijing!

Thank you so much for sharing your stay experience on Trip Adviosr and for all the compliments, they really are a real treat to receive and we are sincerely grateful.

We do hope to be able to welcome you back soon

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

Stayed here for 4 nights recently. Rooms are very clean. Good wifi connections. Short walk from main shopping street and also there is a mall attached. The food at the hotel is quite good. Executive lounge service is excellent. Used the hotel car service to get to and from the airport which was very efficient as they have concierge at airport to get you through quickly.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccandyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, 29 May 2012
Dear Reviewer

Thank you so much for posting a review of your stay experience with us on Trip Advisor. It was such a positive and complimentary review, and goes a long way in promoting our hotel for which we are most grateful.

Thank you for recommending us and we look forward to the opportunity to welcome you back to Grand Hyatt Beijing.

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aspen, Colorado
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

The hotel was great especially the service. We stayed on a club floor. Breakfast, internet, and happy hour snacks included. Moritz in the club lounge was great. Every single employee did a great job. The only minor complaint was the pool....it could have been a couple of degrees warmer. Real China was a great eat in the hotel. I would definitely recommend the hotel.

Room Tip: The club floor was excellent
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, 29 May 2012
Dear Reviewer

Thank you so much for the wonderful review and I am so glad you enjoyed our hotel and the service from the team. Thank you for highlighting the efforts of Moritz to me and I will ensure he is duly recognised.

I am thrilled that you recommend us which is the best accolade of all!

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Beijing

Property: Grand Hyatt Beijing
Address: 1 East Chang'an Avenue, Dongcheng District, Beijing 100738, China
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Beijing
#23 Spa Hotel in Beijing
#29 Business Hotel in Beijing
#29 Romantic Hotel in Beijing
#33 Luxury Hotel in Beijing
#140 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Beijing 5*
Number of rooms: 825
Official Description (provided by the hotel):
Grand Hyatt Beijing is one of the finest hotels in Beijing and indeed China. In the prestigious Oriental Plaza in the centre of Beijing, the hotel is just minutes' walk from Tian An Men Square, the Forbidden City, the city centre and the Wang Fu Jing shopping street. ... more   less 
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Also Known As:
Grand Hyatt Beijing Hotel Beijing
Beijing Grand Hyatt
Hyatt Beijing
Beijing Hyatt

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