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Zhongyu Century Grand Hotel
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Reviews (86)
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13 - 18 of 86 reviews
A TripAdvisor Member
Shanghai,china
111
Reviewed 21 July 2005

I found the hotel room standard nice and clean but I was very disappointed and offended with the rude staff. The check in staff ignored me on trying to check in and continued the private conversation with other staff while processing the checking in. I understand enough Chinese to understand this was not related to work. On finalizing my check in the receptionist tossed the key card at me and turn away to continue her discussion with other staff. I had to ask her if the check in process was complete. I then was charged for a map when I requested directions. Then I was refused assistance by the China Airlines ticketing office to changing my flight back to Shanghai. To top it this off I was opening laughed at by two Breakfast buffet staff members after trying to converse with them in Chinese at the breakfast which I found incredibly rude.
Neither my staff nor I will ever stay with this hotel again. I travel every week around china and Asia for my job and have never experienced such a pathetic display of customer service. This is a truly disgraceful example for a new hotel particularly with the Olympics coming.

Stayed: July 2005
11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017
Google Translation

Room Tip: Ели хотите сэкономить, но при этом получить комфортные условия - выбирайте номер без окна. Такие есть в этом отеле.
  • Stayed: July 2017, travelled solo
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017
Google Translation

  • Stayed: September 2016, travelled on business
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2015
Google Translation

Room Tip: Concretar reservas con anticipación.Desde el exterior.
  • Stayed: September 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 26 April 2015
Google Translation

  • Stayed: April 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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