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“How come all front of house personnel are not like this?”

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Park Plaza Beijing Science Park
Ranked #80 of 6,449 Hotels in Beijing
Cape Town Central, South Africa
Level Contributor
237 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“How come all front of house personnel are not like this?”
4 of 5 bubbles Reviewed 2 June 2014

In 30 years of travel I have never come across finer front of house support when trying to find one's way in a foreign city, from the most incredible manager through to the concierge to the transportation arrangements. They made settling my son in college much easier than one could have imagined. We enjoyed the German beers on tap and the meals at the Chinese and Japanese restaurants. Very good buffets in the morning and evening. Yes, it is a long way from the "nightlife" and the core business areas, but it was what we needed and where we needed to be. Highly recommended.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank capeintl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryManns, General Manager at Park Plaza Beijing Science Park, responded to this review, 4 June 2014
Dear capeintl,
Thank you so much for taking the time to share the experience of your recent stay at the Park Plaza Beijing Science Park. Your comments concerning our Front Desk staff and restaurants have been very well received and I will share them with the hotel team. Being in a foreign country can be daunting and I am very pleased that we were able to assist you and make your stay comfortable. Great to have you with us and I hope you had a safe journey home to the beautiful city of Capetown.
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397 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Austin, Texas
Level Contributor
206 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 27 April 2014

We stayed in this hotel for 3 nights with a tour group. Everything was nice except out toilet was clogging up the first time we used it. It almost overflowed. We called the front desk and they send someone right away with a plunger. The guy gave us a thumbs up and left. The next day it did the same thing. Another guy cones up and gives us the thumbs up that it's working. It was the second day. We did not feel like packing again and move to another room so we kept quiet. The morning we were to check out it happened again. Another guy comes up and gives us the thumbs up.
I feel sorry for the next couple who gets this room. So we told the front desk person when we checked out that they should fix the toilet before they rent it out.
Other than that room was ok but small compared to other hotels we stayed with out tour for 14 days.
Breakfast was great with great variety of food to last you all day, very clean hotel.
We asked for ice and they arrived within 2 minutes. Service was great.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DuttaTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryManns, General Manager at Park Plaza Beijing Science Park, responded to this review, 30 April 2014
Dear Dutta Tx,
Thank you for taking the time to share with us your experience during your recent stay at the Park Plaza Beijing Science Park. I would like to apologize for the unfortunate issue concerning the bathroom as although the service you received was prompt the problem was not solved. The problem has now been permanently resolved however we clearly should have done better and it is disappointing that on this occasion we did not deliver the result which was required.
I do however note your positive comments concerning the quality of the breakfast buffet and the cleanliness of the hotel which was well received.
Again, great to have you stay with us and I hope that overall your time in the hotel and in Beijing was enjoyable.
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Walpole, New Hampshire
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

This is a very nice hotel and in a great location, next to a branch of the University. All was very clean. The first floor restaurant was good with good value. The staff if very friendly and efficient.
The breakfast spread is almost unbelievable. It is definitely a complete meal!

Room Tip: If you have a chance, walk around the neighborhood. You will find typical Chinese life, restaurants...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grendog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryManns, General Manager at Park Plaza Beijing Science Park, responded to this review, 18 April 2014
Dear grendog2,
Thank you so much for sharing with us your experience at the Park Plaza Beijing Science Park.
We are delighted to know your enjoyed your stay with us and your positive comments concerning your overall stay and the breakfast buffet have been well received.
Great to have you stay with us and thank you again for taking the time to respond.
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Sydney, Australia
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

We stayed here with a tour and found the hotel to be perfectly fine. Make sure you ask for a non-smoking room. The breakfast buffet was good and they cook fresh omelettes if wanted. It's close to the metro line and there are shops and restaurants nearby. We found a great restaurant on Zhichun Rd Lu across the road from the hotel. No name in english except for 'diet culture classical' on the outside. There is seating outside on the footpath and a barbecue grill on the right hand side going into the restaurant. None of the waiters speak english but the menu has pictures. Lots of students seem to eat here and the food was excellent and well priced. If you want the skewers from the bbq just go and point as we couldn't see them on the menu.

Room Tip: Up higher and overlooking the park was good. Initially we were given a room that had smokers in it s...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gaylegreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryManns, General Manager at Park Plaza Beijing Science Park, responded to this review, 17 April 2014
Dear gaylegreg,
Thank you so much for taking the time to comment on your recent stay at the Park Plaza Beijing Science Park. We are delighted you enjoyed your stay in the hotel and your time in Beijing a city that offers visitors so much. As you said the hotel is just a few minutes from the Metro line and many of our guests comment on how the hotels location affords easy access to all of Beijings sites and Beijing Capital Airport.
Great to have you stay with us and thank you again for your kind comments.
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Manchester, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

Went on a university trip and this hotel was great value, and really good location. Very close to a subway stop, with links all round the city.
Service was great, however didn't need it that much as everything was perfect.
Rooms were spotless.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryManns, General Manager at Park Plaza Beijing Science Park, responded to this review, 31 March 2014
Dear Jimmy,
Thank you so much for letting us know that you enjoyed your recent stay with us.
To advise, within the hotel we continually look for ways to improve service delivery and are fortunate to have some outstanding staff members who make significant positive contributions to enhance the guest experience.
Your kind comments are well received and much appreciated.
Great to have you stay with us and should you return to Beijing we would be delighted to accommodate you.
Have a great week
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Minneapolis, Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 March 2014

Visited this hotel in March 2014. Very Nice. Close to subway/restaurants. Most staff spoke good English. Wendi-front desk very accommodating with a room change because first one was too warm. Peter-Concierge was wonderful in arranging an English speaking tour guide for us. Only issue we had was with reservations. Trip was delayed one day because of flight delay. Could not cancel first day even though we called within cancellation policy time frame. However this may have been a hotels.com error. Overall would recommend, lovely hotel, just book directly with hotel and get cancellation policy in writing.

Room Tip: some rooms are warm (a/c not on yet) ask for a room with a window. When window was open it was nice.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tkb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryManns, General Manager at Park Plaza Beijing Science Park, responded to this review, 26 March 2014
Dear Tkb2014,
Thank you so much for taking the time to comment on your recent stay at the Park Plaza Beijing Science Park. Your kind comments regarding Wendi and Peter are well received and much appreciated. Unfortunately the room cancellation you referred to must be done through Booking.com and as such we were unfortunately not able to assist in this regard as you rightly suggested. We are so pleased you enjoyed your time in the hotel, it was great having you stay with us and we hope that you have an opportunity to stay with us again in the future.
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Manila, Philippines
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

This hotel is great! On average, I stay at this hotel 4 times a year for 3 to 5 nights and I have seen the changes and the overall upgrade in service.

Great staff!
Great rooms!
Great location!
PLUS a very accommodating and very sincere front desk team! concierge! and housekeeping!

It shows that the staff really has really been trained more and that they genuinely try to help you. Some of them do have a hard time speaking in English but give them a chance and they will really try to help you or call/ask someone who can explain it properly.

I also want to give thanks to Erik and the front desk team for being very accommodating.
I have come to a point where I have become comfortable staying in this hotel and I can't imagine staying anywhere else whenever I'm in Beijing.

Erik, I know that you'll read this so please give your staff a pat on the back. I actually want to buy some pizza and give it to them but I don't know if that is allowed in your hotel. I'd like to do this sometime if this is OK.

By the way, I noticed that the wifi is weaker on the suite room 1138 that I was assigned to VS the usual Superior and De Luxe rooms. Just a note as future guests may find this as a downside especially for Suite Rooms.

Again, thank you Park Plaza Beijing Science Park.
See you again this May and June :)

Room Tip: There's a jacuzzi, a sauna, and a steam room in the 3rd floor. Great way to start/end the day.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allan Martin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryManns, General Manager at Park Plaza Beijing Science Park, responded to this review, 17 March 2014
Dear Allan,
Thank you so much for taking time to respond and comment on your recent stay at the Park Plaza Beijing Science Park. Your kind comments regarding the Front Desk team have been shared with the team and serves as motivation to all hotel employees. As a repeat and valued guest we look forward to your next visit and thank you again for choosing to stay with us.
Have a great week.
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Additional Information about Park Plaza Beijing Science Park

Property: Park Plaza Beijing Science Park
Address: No.25 Zhichun Road, Haiden District, Beijing 100191, China
Phone Number:
Region: China > Beijing > Wudaokou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Best Value Hotel in Beijing
#56 Business Hotel in Beijing
#70 Luxury Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Plaza Beijing Science Park 4*
Number of rooms: 388
Official Description (provided by the hotel):
The Park Plaza Beijing Science Park features 388 well appointed guest rooms including 28 suites, providing contemporary, comfortable accommodation. 5 Outstanding restaurants and bars present the best of Asian and Western cuisine and for business there are 12 fully-equipped meeting rooms. Conveniently located in Zhongguancun - Beijing's Silicon Valley, surrounded by scientific institutes, universities and hi-tech companies and within easy reach of many of Beijing's cultural and historical sites. Easy access to the CBD, China National Convention Center and Beijing Capital Airport, 2 minutes walk to Zhichunlu subway station lines 10 and 13. ... more   less 
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Also Known As:
Park Plaza Beijing Science Park Hotel Beijing
Beijing Park Plaza

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