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“Nice stay but doubted about the hotel system!!!”
4 of 5 bubbles Review of Ascott Beijing

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Ascott Beijing
Ranked #11 of 925 Speciality Lodging in Beijing
Brunei
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice stay but doubted about the hotel system!!!”
Reviewed 27 October 2013

There are few areas that disappointed as ascott group member:
1)Stayed 4 nights,being free upgraded from 2 bedroom to 3 bedroom due to fully booked in the property.when we entered the room 712,surprising that someone is in..feel embarassed.its the receptionist and system fault...reassigned us to 813...swipe the card several times couldnt open..had to go lobby again...so fed up!

2)During check in,i spotted their booking with different price..its higher than ours,queried the receptionist.the price i got is member year end sale.the one the hotel got is member flash sale. And again system not updated.Offer free additional 2 adults breakfast throughout the stay.

Ascott beijing,what is wrong with your system!!!!!

Other than that,had a pleasant stay.the 3 bedroom is huge...from living room,bedrooms to kitchen.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Babybun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Adelaide
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 October 2013

We chose Ascott Beijing for the proximity to our nephew living in Beijing. The apartment was great with plenty of room, kitchen, laundry. We were able to walk to our nephew's apartment, Silk Market, Forbidden City, although we did catch the underground home as we were very tired after a whole day out. Walmart was a 15 minute walk down the road and over the overpass. Annies restaurant was used a few times which is located just over the road. Would recommend Ascott for familes, group of friends.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank encounter3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cindyli2012, Manager at Ascott Beijing, responded to this review, 31 October 2013
Thank you so much for your review! We are delighted that you enjoyed your stay here and we look forward to welcoming you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 October 2013

I find the serviced apartments at the Ascott really good. They are very spacious and well fitted out.
on my last trip there was a bit of disruption due to refurbishment of an entire wing but it didn't cause any problems. The staff at the front desk are really helpful.
The Ascott is only a short walk from the subway - just remember which entrance you used so you use the correct exit on returning. Taxi drivers have a little trouble finding it even with the address card so may have to assist by remembering landmarks/buildings around.
There are a couple of coffee places nearby and a great little Italian pizza/pasta cafe across the road.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore River, Singapore
Level Contributor
256 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 12 October 2013

We stayed at the Ascott as a family of 4 (2 sub teenage daughters) on a cultural trip to Beijing. As a serviced apartment, we had space as well as 2 bedrooms. There are no restaurants at the Ascott, but the Italian place across the road, Annie's was a hit with my kids and wasn't too bad after a day of touring around. There's a basic breakfast offered, but I wouldn't pay extra for it.

There's a nice indoor pool at Ascott.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 September 2013

My business partner and I checked in on 10 September 2013. We had an initial unfortunate incident where essential facilities in the 3-bedroom apartment malfunctioned that made my business partner extremely upset and angry.

However, the response of the entire team - from the front desk, the housekeeping, guest service to the maintenance crew - was rapid, thorough, professional and efficient. it was so good that my business partner calmed down and was won over by the patience and dedication of the service. We were well looked after during the rest of our stay.

In particular, the residence manager and assistant manager were on site to quickly resolve the problem and diffuse the issue. They not only gave us a complimentary fruit basket but also a bottle of red wine.

Room Tip: The east wing is great because it is more soothing to get the morning sunrise than the evening sunse...
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanameraboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cindyli2012, Manager at Ascott Beijing, responded to this review, 23 September 2013
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Ascott Beijing, we look forward to welcoming you again at any one of our serviced residences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

We stayed in 2 bedroom apartment and it was very spacious with fully equipped kitchen, laundry room, dining and living room which was very convenient since we stayed for a week and we had the option to cook our on food.

The hotel is located near subway station and many choices of good restaurants. We are very pleased with this hotel and will definitely going back and stay there again.

The only thing missing is they don't have restaurant in the building but just across the street is the very nice Italian restaurant.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvieMills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cindyli2012, Manager at Ascott Beijing, responded to this review, 29 September 2013
Thank you so much for your review! We are delighted that you enjoyed your stay here and we look forward to welcoming you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beihai, China
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 September 2013

We stayed here 2 nights with three girls (7,5,1). The room was a bit worn out but spacious enough. Breakfast selection is not very impressive just basics, not worth of paying if its not included to your room price. Pool was very nice and also play area was clean and at the gym, there were good equipment. There is also a nice restaurant annie's across the street where kids can bake their own pizzas for free. Very child friendly place and they deliver to the Ascott.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheMVfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cindyli2012, Manager at Ascott Beijing, responded to this review, 29 September 2013
Thank you so much for your review! We are delighted that you enjoyed your stay here and we look forward to welcoming you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ascott Beijing

Property: Ascott Beijing
Address: No.108B Jianguo Road, Chaoyang District, Beijing 100022, China
Region: China > Beijing > Guomao
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 925 Speciality Lodging in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ascott Beijing 5*
Number of rooms: 134
Official Description (provided by the hotel):
Ascott Beijing is strategically located in the heart of Beijing city, close to China World Trade Center the main business retail districts. Ascott Beijing lavishes top utives with discreet service efficient business support in an exclusive luxurious environment. So you can relax, recharge function at peak performance. At Ascott Beijing, a world of gracious living beckons the moment you enter. Inspired by Asian Modernism the rich cultural history of Beijing, its plush spacious residences bring you a world of luxury. The one two-bedroom apartments are rich with detail elegant fittings. The designer interiors feature living dining areas separate from the bedroom, a fully- equipped kitchen, home entertainment system high speed broadb internet access. Holding efficient business meetings is easy with the well-equipped Business Centre, function rooms wireless internet (WiFi) zones. The 24-hour security system with closed circuit TV on-site security personnel are committed to giving you continuous protection a safe living environment. During your stay, experience Ascott’s signature Heartware service — discreet always striving to exceed your expectations. We appreciate your individuality tailor our residences to your needs. ... more   less 
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Also Known As:
Ascott Beijing Hotel Beijing
Ascott Hotel Beijing
Ascott Apartment Hotel Beijing

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