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“Aging and tired” 3 of 5 bubbles
Review of Jade Palace Hotel

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Jade Palace Hotel
Ranked #2,335 of 6,435 Hotels in Beijing
Sterling, Virginia
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Aging and tired”
3 of 5 bubbles Reviewed 13 August 2014

This hotel seems to be fading from previous glory. It is not particularly well kept up. It was clean, so I was able to give it an average rating, but the room was hot, the fabrics stained, the hallway musty, and the breakfast only modest. Even the staff members, usually the highlight of a Chinese hotel, are subdued, quiet, and a bit disinterested. I never did get the room to fully cool down, resorting to cool showers to relive me from the August Beijing heat and smog. I recommend looking elsewhere for accommodations, though the price here was right.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Vikingtraveller59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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216 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
France
Level Contributor
123 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

THis hotel is very convenient if you are going to do business in the Zhongguancun technology area, and still convenient to visit the Summer Palace or the Botanical Garden.
It is walking distance from subway line 10 stations.
The rooms are good even though they are about 10 years old. The service is good and the staff speaks english. Also, it is one of the few hotels in Beijing that can deliver to you a legal Beijing resident certificate, if you ever need it, which was my case to extend our visa.
The Japanese restaurant was great when we had dinner,
The bar is so-so...

Room Tip: Avoid the rooms at the corner of the two avenues (Zhongguancun Dong and Zhichun)
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank zhouluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 4 July 2014

Stayed end of June 2014. Visiting Great wall with family. Hotel was arranged by tour provider. Very large hotel. Asked for a triple room, given a double room!I tried sorting it out but was told by hotel manager they don't have any triple room!! I ended up sleeping in a mattress!! No one speaks good English. Air condition works very slowly. Room service and food was good. Front desk and help desk were of no use. Smell of cigarette in the corridor and smell of fish in the foyer. Not staying here again.

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Hasan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy, Michigan
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

Looked like a more traditional styled Chinese Hotel. Comfortable. Really bad internet connection, had to use my own hotspot. Breakfast spread was very good. Communication is always a problem in Chinese hotels.
A contonese restaurant inside the hotel is excellent, had some of the best food.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank JAlhadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verona, Wisconsin
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 26 May 2014

I stayed in room 747 from May 20-25, 2014 with my wife and two young kids (ages 4 and 6). I have stayed in a lot of different hotels in the USA, Hong Kong and Shenzhen (China), this this hotel was definitely sub-par compared to the ones I have stayed at. Note that I cannot give an overall rating over the hotels all over China, but just in my sample size (which I believe is of an "adequate" size). While the location seems pretty convenient near the city center and near the two more prestigious (and famous) universities in China, the first thing an english speaking visitor will notice is that of the few employees that do speak a few words of english, you are not certain if they understand you. Like I mentioned, I was traveling with my family so it would be customary( at least in the US and probably other countries/hotels)to have four towels in the bathroom. Well, there were two bath towels in the bathroom -- ok -- no problem...we'll just call down and ask for two more. They figure out pretty quickly that I don't speak enough mandarin so they connect me with someone who does speak english and I politely ask them for two more towels. They reply in the affirmative (or what sounded like a confirmation of my request); an hour passes and still no towels. My wife does the same thing and has the same response and extrapolated understanding that two towels are own their way -- still nothing. The next day, we ask our guides to speak with the front desk to ask for two more towels. I didn't completely follow the conversation in Mndarin, but by the looks on their faces and the length of the conversation, it seemed to me that they were annoyed by the request and questioned our need for two more towels. They finally acknowledged the request and two more towels were waiting for us later that day when we returned to the room.
The air conditioning was also questionable. We like to sleep with the ambient temperature relatively cool (around 68 F) and it was hot outside and in the hallway outside the room. We turned the thermostat down but the room never really got cooler - we heard the fan and could see that the thermostat controlled the fan (you could hear it turn off and on when you flipped the switch) but the temperature never seemed to change (there was no thermometer there, just a dial to set so I could not track to see if it was even slightly cooler). We mentioned this to our guides ( I didn't see the reactions this time), but later, the room was cooler -- in fact a bit too cool now, but turning the thermostat up did not increase the temperature -- we put on jackets.
The buffet is relatively expensive. It is true that they have a reasonably "large" selection of food, including muslim (non pork), non-muslim, and oriental type food as well as a waffle station and omlet station (not quite the same as you find in the USA - I got it once but not again). They also have cold water (not sure if the ice is made from tap, or if the water is from the tap so beware!) as well as grapefruit, and orange juice, coffee and tea (no decaf that I could see). We went there several times because there was not (as far as I know) any recommended breakfast places nearby the hotel. There were places like fruit stands and perhaps some restaurants near the Walmart (easy walk about 1-2 blocks away) but I didn't check these out.
There are several power outlets that are on top of the desk table to charge your electronics and while the Wifi is free, you are told that the router you should use is named your room number with no password. Why they need to have so many (virtual?) routers is not known to me (perhaps for surveillance purposes?) - but so many sites (like facebook, google+, university websites, etc) were blocked that it didn't seem to be worth it. Cnn.com and various other news sites did work so I know that you could get some data transmission but it was very annoyingly limited. Somehow, my VPN connection could not be established (where it worked just fine in Kunming (in south west china)) so perhaps a lot of these sites are blocked due to political sensitivity? I don't know. The beds are VERY firm, which doesn't bother me, but as far as I have experienced, I believe ALL hotel beds in Asia are very firm so if you like a pillowtop, you're out of luck. The tap water out of the sink is labeled as "non-directable", which I believe is supposed to indicate that it should not be consumed. My son accidentally drank a small amount and within 24 hours had cramps and a case of diarrhea. The rest of us various GI ailments ranging from mild discomfort to ejection out both ends - which, after some consideration of the other members of our traveling party and their backgrounds, was likely due to the "bad" water from the tap/shower. I would recommend brushing your teeth with bottled water (which, btw, is provided with the room as two small bottles -- you may want to procure your own larger bottles).
We did check out the pool and gym during our stay - we did not use but took a careful look at these facilities. The pool is an indoor 25 m pool with lanes and a gradual incline -- I was told that it starts at > 1.0 m so it is perhaps not young kid friendly and you need to provide your own showercap or purchase one for about 60 RMB at the pool entrance. The gym was nicely stocked with 6-10 multi-mode machines as well as free weights and several treadmills and there was no one there when we visited at about 8:45 am, so I am not sure how busy it gets.
In summary - I would probably not stay here again, but this was supposed to be one of the nicer hotels in the area (based on recommendations from a local resident), they are not world class as far as language qualifications, and the buffet could use some work with outside consultants. they do have a pretty nice and large shark tank with about 6 small sharks (~1m long?) and the kids liked to watch them swim around but the food and drink is somewhat expensive and not particularly satisfying. The hotel is otherwise reasonably clean and in good shape. If I had a do over, I would probably look at the intercontinental Beijing in the financial district.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank flu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine, CA
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

This hotel is located near all technology centers and that is the best part.
Non-Chinese speakers may have difficulty. Very few people seem to speak any English.
Breakfast is OK.
All facilities are average.

Room Tip: Many floors have strong smoke smell.
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jain49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
albuquerque
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 25 April 2014

I have stayed in Jade Palace numerous times over the last 10 years because of its proximity to various institutes of the Chinese Academy of Sciences. Over this period, its service and ambience have deteriorated. During my last trip even though I got the same room as in December but I was overcharged. The management claimed that in Dec, i was given a courtesy upgrade, but they never told me that this time in March, I was not getting it and I would have to pay 20% more. Further, the heat was on and when the room got very hot, there was no way to turn the heat off other than keeping the window open thus letting polluted air come into the room.
Hardly any one understands english. The breakfast used to be good but not any more. The sauna and jacuzzi are not turned on until late afternoon. Overall an avoid. Not worth US 100 I have paying. Got to find a better place near by.

  • Stayed March 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank worldtraveler1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jade Palace Hotel

Property: Jade Palace Hotel
Address: No.76 Zhichun Road, Haidian District, Beijing 100086, China
Region: China > Beijing > Wudaokou
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#319 Luxury Hotel in Beijing
Hotel Class:5 star — Jade Palace Hotel 5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Jade Palace Beijing
Jade Palace Hotel Beijing

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