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“Best service, best facilities, awesome location”
Review of Conrad Beijing

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Conrad Beijing
Ranked #38 of 6,492 Hotels in Beijing
Certificate of Excellence
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Best service, best facilities, awesome location”
Reviewed 19 January 2014

Having lived in China for 5 years we have stayed at some of the top range hotels but none surpass this. The service was amazing, so personal and the treatment of foreigners far surpasses that of other 'top end' hotels who allow affluent Chinese to push in front. This was a great experience for us and one that has given us rejuvenated faith in hotels! There was an amazing lady named Gloria on the check in who could not do enough for you, the staff in the gym and pool were brilliant. The pool is really well set, the jacuzzi is very warm and the gym, very high tech, well so my girlfriend tells me! As an expat coming here, do not look any further, book, enjoy, endulge, the breakfast is also a wonder to behold amongst the bookshelves, you will see when you get there!
Heaven in a historical place.

Room Tip: The suite was excellent
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beijingbish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, Director of Operations at Conrad Beijing, responded to this review, 29 January 2014
Dear Guest,

Thank you for choosing Conrad Beijing and shared your positive comments with us.

We are delighted to receive your positive feedback regarding our hotel staff service and definitely we would share your praise to our GRM Gloria and the whole team!

Should your journeys bring you back to Beijing, our team and I look forward to continuously providing “The Luxury of Being Yourself” experience.

Regards,
Dennis Chin
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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515 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 January 2014

Big room, clean, tidy! Price is not expensive compared with other 5-star hotels but breakfast is not good at all. Guests seldom knew there was a menu for order on tables (other than buffet breakfast). Waiters would push you to order other menus if you ordered the hot item (e.g. sunny eggs + sausages)??? If so, why don't you delete other menus which guests dislike.........This hotel is very new and so many taxi drivers don't know how to go there. Overall it's great and competitive; compared with Beijing Four Seasons (which offers a more fabulous breakfast buffet and menus; prices are more or less the same)

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Fanny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, Director of Operations at Conrad Beijing, responded to this review, 29 January 2014
Dear Guest,

Thank you for taking the time and sharing your comment with us.

Please accept our sincere apologies for the unpleasant breakfast experience. The level of service that you encountered is definitely not our standard.

Your feedbacks regarding the breakfast menu and taxi have been well communicated to the management. Rest assured that appropriate measure will be taken and better training would be implemented to our team members in order to ensure that such circumstances will not repeat itself.

Once again, we apologize for the incident hope you may grant us the opportunity to show you that this lapse in service is not the norm here. Should you have further comments, please do not hesitate to contact myself directly.

Best regards
Dennis Chin
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
1 review
Reviewed 17 January 2014

I used this hotel for business purposes and it exceeded our parties expectations with ease. The only problems incurred was with intermittent internet access and speed of taxi service - but this was anticipated in Beijing. The staff were all very helpful, the rooms extremely comfortable with stunning layout that allowed one to fully enjoy the city skyline (despite the smog!!).

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Lara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, Director of Operations at Conrad Beijing, responded to this review, 29 January 2014
Dear Guests,

Thank you for sharing your experience regarding our hotel rooms and service with us.
Regarding your comments about the internet and Taxi Service have been shared with our hotel management team and more attention will be addressed to ensure that more personalized service can be provided.

We appreciate your comments and hope to welcome you back to Conrad Beijing soon.

Regards,
Dennis Chin
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 6 Contributor
1,017 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 341 helpful votes
Reviewed 6 January 2014

Conrad is a solid brand which is defined by excellent quality standards and this location is not the exception. However we experienced some minor flaws, overall our stay was perfect. there were many things that surprised me and my family:
1. Everyone, always greet us in english and/or in chinese with a smile.
2. The concierge really tried hard to satisfy our need in a first time visit to Beijing.
3. They achieve all the request of the Conrad App.
4. We receive a complimentary birthday cake for my mom in the room since was her birthday.
5. The food and specially in the breakfast is delightful, one of the best hotel F&B I ever stayed.
6. Everything is new and astonishing. take a look of the breakfast venue is amazing!
7. We love the Conrad Panda bear that they leave in each room.
What they can improve? in the room we were unable to change the temperature even that we ask for that three times, I believe is fix for the entire building... at night was way too hot! Also the housekeeping service, they still have a bit to learn... but in sum, we are 100% happy!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank draghignazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, Director of Operations at Conrad Beijing, responded to this review, 14 January 2014
Dear Guest,

Thank you for staying at Conrad Beijing. We are pleased to hear that you enjoyed your stay.

Nevertheless, your feedbacks with regard to the room temperature and housekeeping service has been well communicated to the management team. Rest assured that appropriate measure will be taken and better training would be implemented to our team members in order to improve your future experience.

My team and I look forward to welcoming you back to Conrad Beijing in the near future.


Regards,
Dennis Chin
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ile-de-France, France
Level 4 Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 December 2013

I like this hotel.
I go there for business trips.
The staff is professiona, the food is good the rooms are excellent.
The design of this hotel is very good. Modern and cosy.
I recommend it, in particular for business trips (not a lot of things to do walking distance)

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fredericduhamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, Director of Operations at Conrad Beijing, responded to this review, 6 January 2014
Dear Guest,

Thank you for choosing to stay at Conrad Beijing during your business trip to China.

We are delighted to receive your feedback regarding our hotel rooms, food and service.

In addition, we have noticed your interest in activities outside the hotel, please allow me to introduce the Sanlitun area which is 15 minutes walk north and has good quality shopping, entertainment, and dining. You could get more detailed information from our concierge team.

Should your journeys bring you back to Beijing, our team and I look forward to welcoming you back and continually providing “The Luxury of Being Yourself” experience.

Regards,
Dennis Chin
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2013 via mobile

A wonderful place to stay! The staff was great and the location was the best! Helpful friendly and quiet. Located on a walking street in the business district a true 5-star hotel.
We had to change the dates because of the Airlines and weather. They were so accommodating
The reception personnel were very helpful in advise on what to do in the city

Stayed November 2013, travelled as a couple
Helpful?
Thank Amonfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, Director of Operations at Conrad Beijing, responded to this review, 30 December 2013
Dear Guest,

Thank you for staying at Conrad Beijing. We are pleased to hear that you had a good experience with us.

My team and I look forward to welcoming you back to Conrad Beijing in the near future.

Regards,
Dennis Chin
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 18 December 2013

- Excellent rooms, specious, clean, with top class facilities. The electronics in the room are well though off. Ventilation was generally good - Friendly staff - Very good atmosphere - Good service - Good location - Overall my rating is 9 out of 10

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Naab A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, Director of Operations at Conrad Beijing, responded to this review, 30 December 2013
Dear Guest,

Thank you for choosing to stay at Conrad Beijing during your trip to China.

We are delighted to receive your positive feedback regarding our hotel rooms, facilities, ventilation and staff service.

Should your journeys bring you back to Beijing, our team and I look forward to continuously providing “The Luxury of Being Yourself” experience.

Regards,
Dennis Chin
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Beijing

Property: Conrad Beijing
Address: No.29 Dongsanhuan North Road, Chaoyang District, Beijing 100020, China
Phone Number:
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 6,492 Hotels in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Conrad Beijing 5*
Number of rooms: 289
Official Description (provided by the hotel):
Under the Hilton Worldwide's global luxury brand CONRAD(R) HOTELS & RESORTS, Conrad Beijing is an integral part of the Asia-Pacific market, committing to become the high-end business and social activities platform in Beijing. Embracing Beijing's culture and vitality, Conrad Beijing is the contemporary hotel of choice for the new generation of global travelers, who appreciate worldly style and sophistication, service and connection. The stylish design and modern facilities of the hotel perfectly echo "The Luxury of Being Yourself", the mantra of the brand. ... more   less 
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