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“Four Seasons Service”

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Four Seasons Hotel Beijing
Ranked #1 of 6,556 Hotels in Beijing
Certificate of Excellence
Reviewed 13 May 2014

We love the Four Seasons franchise and this was a good one....Service top drawer, rooms comfortable and Chinese Restaurant very nice.
My only complaint is the music downstairs throughout the lobby restaurant, which is too loud and a Bosanova ( constant Bosanova) is not providing the proper ambience.

  • Stayed: April 2014, travelled with family
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1  Thank motownammain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSH_Beijing, General Manager at Four Seasons Hotel Beijing, responded to this reviewResponded 22 May 2014

Dear motownanmain,

Thank you for taking the time to share such gracious feedback from your recent visit. We are happy to hear you enjoyed your stay, thank you for recommending Cai Yi Xuan – our Chinese restaurant to fellow TripAdvisor users. Your valuable feedback in regards to the music has been used and the volume adjusted. We look forward to having you back soon.

Sincerely,

Sanjiv Hulugalle
General Manager

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584 - 590 of 1,059 reviews

Reviewed 12 May 2014

One of the best hotels I haved stayed.Nothing like it .Was there during christmas.Rooms spic and span.excellent spa and jacuzzi. Excellent massage in room after a long travel.Good excelelnt breakfast spread

  • Stayed: December 2013, travelled solo
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1  Thank DrRoyTVL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSH_Beijing, General Manager at Four Seasons Hotel Beijing, responded to this reviewResponded 16 May 2014

Dear DrRoyTVL,

We are honored that you chose to spend Christmas here with us. I am so happy to hear that you enjoyed everything and that you were able to have a relaxing time at the Spa – a true getaway in the heart of our vibrant city.

We look forward to seeing you here again at Four Seasons Hotel Beijing.

Sincerely,

Sanjiv Hulugalle
General Manager

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Reviewed 8 May 2014

We looked at several options for our summertime trip to China and decided to opt for this newer property set about 15 minutes out from the city center in Beijing. We were not disappointed. Do not let the location keep you away, as you consider the five star options in Beijing. We found that getting around the city was easy and being a little farther out fro the hectic pace was a treat at the end of the day. The hotel was newer and more modern with a very calming atmosphere and wonderful amenities. The price for a top club level suite here made up the difference for any inconvenience with the additional drive time to the attractions. The real treasure at the Beijing Four Seasons is found in its staff. The front desk and concierge level staff were so exceptional it is hard to imagine anyone could top their efforts. They remembered our family and everything we ever mentioned to them - delivered over the top special service every minute we were there. The rooms were decorated very nicely, the beds were super comfortable and the overall decor was outstanding - typical of the best Four Season properties. It is helpful that we had club level rooms, as the snacks and services offered in the club lounge were actually very nice - I do not always find this to be the case. This property is great spot to enjoy all of the many amazing things to see and do in the Beijing area. They arranged private tours and English speaking drivers for us for very reasonable rates - definitely the way to go, if you can splurge. The cost was actually almost the same as group excursions. The pollution in Beijing is actually quite bad and it is something to note if you have any breathing difficulties or children with asthma. If you are taking a trip out to the Great Wall - be sure to take a tour or a private excursion to the points FARTHER out - do not go to the closest point, or you will be there with thousands of others. Our concierge at the Four Seasons arranged for us to go to a point about one hour further out and we basically had the place to ourselves - made for awesome photos and a better experience by far! Another reason we loved the staff and our experience at the Four Seasons Beijing. If you decide to go, be ready to LOVE the Chinese people - so warm and open and very interested in Westerners. We loved all of China... especially the people.

Room Tip: I liked the club level rooms at this hotel - not usually a big fan, if you have to pay a lot more...
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  • Stayed: July 2013, travelled with family
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3  Thank stilloutthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSH_Beijing, General Manager at Four Seasons Hotel Beijing, responded to this reviewResponded 16 May 2014

Dear stilloutthere,

Thank you so much for such a wonderful review of your stay at summertime last year.

It is always a great pleasure learning from our guests how much they had enjoyed their stay with us. We truly appreciate your kind praises, and I will be sure to share them with the team.

Next time when you have plan to return, please let us know by writing to our Hotel Manager, Mr. Andrew De Brito (andrew.debrito@fourseasons.com). We look forward to having every opportunity to deliver an enjoyable experience to you at Four Seasons Hotel, Beijing.

Warmest Regards,

Sanjiv Hulugalle
General Manager

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Reviewed 6 May 2014

Before you step out of your taxi or private car BJ FS staff is waiting at your service...every time I stayed or visit this Hotel, young man will help open the door... welcome me by my name (they remember my name) at hotel door... everything is take care of. Check in is done in less a minute and without fuss. Room is beautifully prepared...Well I love Mio the Italy restaurant, its the best Italy restaurant in Beijing with great food and fine services. Beijing Four Seasons Hotel is a very special hotel and I will revisit again and again. Highly recommend!

Room Tip: I love Four Seasons Room
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  • Stayed: April 2014, travelled on business
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3  Thank FrankPan3939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSH_Beijing, General Manager at Four Seasons Hotel Beijing, responded to this reviewResponded 16 May 2014

Dear FrankPan3939,

Thank you very much for taking the time to post such a great review about us at TripAdvisor.

I will be sharing this comment with the rest of my team who have worked hard to perfect the guest experience. My Front Desk and Housekeeping teams will be happy to learn that you enjoyed the service and my F&B staff will be pleased to learn that you were satisfied with the meals taken at Mio.

Next time when you have plan to return, please let us know by writing to our Hotel Manager, Mr. Andrew De Brito (andrew.debrito@fourseasons.com). We look forward to welcoming back to the hotel and be at your service again and again in the future.

Sincerely,

Sanjiv Hulugalle
General Manager

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Reviewed 28 April 2014

The expectation of staying at a Four Seasons is always high and this one exceeded any that we had. When you arrive at the airport, they are there to greet you as soon as you walk off the plane and then escort you through immigration and help with baggage, etc.

It is less than half an hour to the hotel. The staff welcomes you at the car and takes you to the room directly and checks you in there. Was nice to have this after travelling for 16 hours. Our hesitation with choosing a ‘business’hotel is that it may not cater to those travelling with families but this was not the case.

They were all encompassing and welcomed the kids with cookies, candies and other treats when we arrived to the room.

The lobby is ultra-modern where art is showcased done by Chinese artists and then changed every few weeks. The flower arrangements are plentiful and are very unique.

The staff is extremely attentive in all of the food and beverage locations, concierge desk and those that are in the lobby. They address you by name in less than 24 hours of being at the hotel.

Beijing is a city rich in culture and sights to see. The staff was able to help us orient ourselves and suggest things to do (and appropriate times, etc) with our children. Hotel Concierge are very helpful and were able to book flights for a day trip to Xian to visit the Terracotta Warriors - Definitely the number one attraction to see in China. Great Wall, Summer Palace, Temple of Heaven, Forbidden City and Tiananmen Square are also some of the top attractions. The concierge at the hotel can recommend English speaking and professional guides. We did not enjoy the tour experience of the Forbidden City or Tiananmen Square due to the large crowds - lots of pushing and shoving to see the artefacts.

The Chinese restaurant at the hotel was our favourite, Cai Yi Xuan. The décor is very intricate, and they have many private rooms for dining, even for 4 people. They feature a seasonal menu regularly. During our visit the Hangzhou region was featured - the organic cauliflower with black truffle sauce, the dessert of the trio containing the Green Tea Puff, Pumpkin Bun covered in Sesame seeds and rice ice cream was thoroughly enjoyed by our ten old - he ordered seconds. The beef dumplings, crispy rice with green beans and BBQ pork, and the traditional hot and sour soup was enjoyed by everyone. The wait staff was quite knowledgeable about the menu and could suggest things accordingly. The peking duck was delightful (just remember to order it 1 hour in advance).

The Italian restaurant Mio had really nice antipasta and authentic Italian pizza - the CRUDO pizza was one of the favourites . Breakfast at Opus offers a traditional Chinese breakfast along with the Western fare. The variety is abundant and the food was very fresh. Breakfast pastries and the hamburgers at lunch are especially good

The Executive lounge on the 26th Floor has great views and daily snacks of imported cheeses, chocolate truffles with quality imported wines and cocktails.

The pool and spa offer great views of the city and perfect for relaxing after a busy day of sightseeing. A nice touch during our stay - Daily savoury and sweet treats s are provided in your room at turn down service, along with some local beer and fresh juices.

Overall, it was a great and memorable stay. Thanks to all at the Four Seasons Beijing.

  • Stayed: April 2014, travelled with family
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1  Thank vnjsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSH_Beijing, General Manager at Four Seasons Hotel Beijing, responded to this reviewResponded 16 May 2014

Dear vnjsingh,

Thank you for taking the time to share such fantastic review of your stay.

It was a real pleasure reading how much you and your family had enjoyed the stay. We always believe that our adult guests travelling with children can only truly enjoy a vacation when the little ones are also having a great time.

We truly appreciate your choosing Four Seasons Hotel Beijing and look forward to welcoming you back for another wonderful stay.

Sincerely,

Sanjiv Hulugalle
General Manager

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Reviewed 10 April 2014 via mobile

Excellent welcoming. Decent rooms. Ground floor restaurant needs improvement with average food and waiters needing to learn english for international tourists, so do sellers in the hotel boutique shops who only speak Chinese. The staff is very kind and with some training this can be the best hotel of what Beijing has to offer today.

Stayed: April 2014, travelled on business
Thank CLounges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSH_Beijing, General Manager at Four Seasons Hotel Beijing, responded to this reviewResponded 22 May 2014

Dear CLounges,

Thank you very much for taking the time to post a review on TripAdvisor. We are delighted that overall your stay was satisfactory, however we are sorry for hear that the food offered in the ground floor restaurant fell short of your expectation. Your valuable feedback has been shared with our Director of Food and Beverage. He has already taken action to investigate and resolve what is necessary, and also the English training has been arranged for our colleagues.

Thank you again for giving us this valuable feedback which will help us to be the best hotel in Beijing. If your travels brings you back our way, please let us know by writing to our Hotel Manager, Mr. Andrew De Brito (andrew.debrito@fourseasons.com). We look forward to welcoming you back to the hotel and be at your service again in the future.

Sincerely,

Sanjiv Hulugalle
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

Style and panache come to Beijing! Finally the crème dla crème of the upper crust of Hotels comes to town. While the city is home to other high-end hotels, the Four Seasons is the latest in its echelon to grace the city. I found it comes not only with the best possible service, dining and rooms available, but also fully integrated and embedded within the Hotel is cutting edge technology that provided seamless interactive opportunities throughout my stay. From the time I arrived at the Airport gate, a Four Seasons staff member was on hand to greet me and assist me through Immigration, Customs and with the retrieval of my luggage. Even the BMW has complimentary in Car WiFi

The Four Seasons Beijing is well located indeed, being close to the Diplomatic enclave of San Li Tun for brand named boutiques and up market Bars and dining, and next to the Lufthunsa Centre for general shopping and banking etc. Inside the Hotel the Lobby and public areas offer a modern yet timeless elegance. More than that the hotel has the most unique and simply breathtaking array of flowers throughout the Hotel.

I was provided in room check in, being an effective and personal introduction, so one will very much feel quite at home. Rooms combine a superb “residential” look along with excellent work space and amenities and was quite spacious and, inclusive of standard speed WiFi and Ethernet at no charge. As a great leap forward, the technology included fully integrated HDMI, RCA, and iPad access so as to be able to connect a Laptop, iPhone or iPod directly and enjoy music or video on the large flat screen television, with a Bose speaker in the bathroom. By the bed was an iPhone/iPad dock (two points) that combines a stereo clock unit. Touches that will most certainly be appreciated by other travellers include electronically controlled curtains, plenty of stationery, with the likes of the usual envelopes and letterheads plus scissors, pens and pencils in a nearby console, with a nice choice of period style complimentary postcards, and in the main desk drawer are 3 different types of PC related cables. Also a very welcome amenity is an illy coffee machine and a choice of coffee blends. The bed being very comfortable by any standard, and Housekeeping provided two services daily, so along with a daily clean, the turn down service includes, ice and a quick “refresh” of the room. Perhaps the most outstanding feature is the size and detail in the massive marble bathrooms; all rooms offer a bath by the window with a view over Beijing, and again electronically controlled curtains for privacy complemented with more than ample quality soaps and toiletries. All beautifully presented, ensuring a very pleasant stay at the Four Seasons Beijing.

  • Stayed: February 2014, travelled on business
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1  Thank AnthonyHKHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSH_Beijing, General Manager at Four Seasons Hotel Beijing, responded to this reviewResponded 4 April 2014

Dear AnthonyHKHongKong,

Thank you very much for writing such a detailed and encouraging review about us! In fact, we should be the ones to thank you for giving us the opportunity to create this delightful experience for you at our hotel. It is really our pleasure to know that you enjoyed the Hotel location, facilities and services.

Next time when you have plan to return, please let us know by writing to our Hotel Manager, Mr. Andrew De Brito (andrew.debrito@fourseasons.com). We look forward to having every opportunity to deliver an enjoyable experience to you at Four Seasons Hotel, Beijing!

Warmest Regards,

Sanjiv Hulugalle
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Beijing

Address: No.48 Liangmaqiao Road, Beijing 100125, China
Phone Number:
Region: China > Beijing > Yansha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6,556 Hotels in Beijing
Price Range: £181 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Beijing 5*
Number of rooms: 313
Official Description (provided by the hotel):
The Four Seasons Hotel Beijing enjoys prime location within the Yansha area of Central Business District, close to the Third Embassy Precinct in northeastern Chaoyang, the city's most dynamic business and entertainment area. Enjoying a short commute to both the main airport (25 minutes), popular tourist destinations like the Great Wall (45 minutes), Sanlitun Village Entertainment Hub(8 minutes).Various rooms are equipped with high-speed broadband internet access, Plasma TVs, ipod docks, espresso coffee machines, marble bathrooms and huge bathtubs. Diners can discover fine Chinese cuisine in a dramatically modern setting at our Cantonese restaurant "Cai Yi Xuan", enjoy Southern-Italian food at the Italian-style eatery "Mio" and tradition with a twist at the Tea Garden.Guests can relax and lounge around the indoor heated swimming pool or whirlpool, work out at the fitness center and enjoy themselves at the sauna and steam rooms. ... more   less 
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