I stayed at this hotel one night in November 2013. I was supposed to stay there for 4 nights however I decided to check out of the hotel immediately next day.
I arrived at the hotel at 1 AM, staff was unpleasant and rude. They didn’t even say hello, just asked for my passport. They couldn’t find my reservation for one hour and insisted that I will write my name in Chinese or company name in Chinese. They asked me to make new booking (twice higher price) and when I asked is it going to influence my previous reservation as it was guaranteed by credit card, they told me if it is guaranteed they will charge me no show penalties
I couldn’t believe their behavior. After waiting for one hour in the middle of the night, the receptionist found reservation on the paper which was right in front of her all time. She didn’t even apologize. It was worst treatment ever. They then proceeded with complication by blocking my credit card as they tried to take deposit of US$ 10000 instead of 1000. It went on next morning.
I decided to put stop on all and check out in the morning immediately. They didn’t even bother to ask why I decide to check out, I wrote them review on their review card, which I saw being thrown away when I was reaching door. I will never again come even close to this place.
This is first time ever I write a review for a place, their behavior was just so terrible I believe people shall be warned.
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