We've travelled to Asia lot and accept the irregularities with their star ratings. Our room at the hotel was spacious and lovely but the air conditioning just didn't work. Same old problems with getting a non-smoking room - firstly we're told they don't have them and then decide they do have non-smoking floors when you insist on having a room there. Not good enough. The restaurant service is way beyond laughable, it's non existent. A language barrier is one thing, grunting at customers and turning your back is another. On the whole our stay was fine on the basis that the bed and the bathroom were the highlights. Beijing is fabulous so don't waste too much time in the hotel!
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