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“Everything excellent”
Review of Beijing Hotel NUO

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Beijing Hotel NUO
Ranked #21 of 6,474 Hotels in Beijing
Certificate of Excellence
Hong Kong, China
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Everything excellent”
Reviewed 28 February 2013 via mobile

I stayed one night at Raffles. I checked in at the evening and was offered a free upgrade to the landmark room. A staff brought me to the room on 3/f and confirmed if I was happy with the room.

The room is spacious with a mini balcony. The bed is large and soft - very comfortable. Complimentary fresh fruit is available. Bathroom is not as large as I expected though, there is anything needed.

Hotel location is great - it's right outside a metro station exit, 5 minutes walk from wangfujin and 10 minutes from tiananmen. Very easy to get access to the any part of Beijing.

The only bad thing of the hotel is the air conditioning of the room. I tried to switch on air con but only there was only heating. I finally opened the door of the balcony and got from freezing air outside.

Overall it was an excellent experience with this luxury hotel brand. Good value of money!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank halenhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, 10 March 2013
Sent on behalf of Mr. Matthias Al-Amiry, General Manager Raffles Beijing Hotel, who is currently traveling.

Dear Guest,

Greetings from Raffles Beijing Hotel!

Thank you for having chosen to stay at Raffles Beijing Hotel as your preferred accommodation in Beijing. We highly appreciate you having taken the time to share your experience with us on TripAdvisor.

My colleagues and I are very pleased that you enjoyed the location of our hotel and its proximity to key tourist sites as well as the Wanfujing shopping area and subway Line 1 as well as the value for money relation. Your comments about the general service and room set ups including comfortable mattress have been duly noted.

In regards to the temperature control in the rooms we are currently experiencing the weather change from a severe winter to more pleasant spring time weather with higher outside temperatures, which led us to readjust our heating system but will also take a few days. Therefore the only way to adjust the temperature in the transition period is to switch it off. Most of our rooms, such as yours, have windows to open as well as a number of rooms facing Chang An Avenue do have a small step out area.

Once again, thank you very much for your feedback and we do hope to welcome you soon again at Raffles Beijing Hotel. Upon your next visit we would also like to show you different room categories with different bathroom configurations.


Sincerely,

Christian Westbeld
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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cARDIFF
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2013

Modern hotel with exceptional level of service, including a dedicated guest ambassador, good dining with the option to use adjoining hotels Duck restuarant.
Rooms are spacious and quiet.
Room service really excellent

One of the biggest pools in China and excellemt spa

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HRP54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, 3 March 2013
Sent on behalf of Mr. Matthias Al-Amiry, General Manager Raffles Beijing Hotel, who is currently traveling.

Dear Guest,

Greetings from Raffles Beijing Hotel!

Thank you for having chosen to stay at Raffles Beijing Hotel as your preferred accommodation in Beijing. We highly appreciate you having taken the time to share your experience with us on TripAdvisor and we do hope to welcome you back to our hotel in the not too distant future, in order to enjoy our service and facilities once again.


Sincerely,

Christian Westbeld
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2013

I am frequent traveller to Beijing for business and family matters and found Raffles Beijing Hotel the best place to stay. Not mentioning the location, history and hardware of the hotel, it offers extradinary personal services beyond excellence. From the point that you get off the plane at the airport, you start enjoying VIP treatments of transport, check-in, room services, concierge services, restaurants, business lounge, and many more. Your stay is recognized by all hotel staff who make you feel absolutely at home. I have stayed at raffles beijing many times since 2007 and I have received the services at the same level of nothing but the best. I have recommended the hotel to many of my business associates from North America and they all enjoyed the same experiences as I have. I simply call it my Beijing home.

Room Tip: Rooms at Building E are spacious suites perfect for business travellers.
See more room tips
  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yimin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, 3 March 2013
Sent on behalf of Mr. Matthias Al-Amiry, General Manager Raffles Beijing Hotel, who is currently traveling.

Dear Guest,

Greetings from Raffles Beijing Hotel!

Thank you for having chosen to stay at Raffles Beijing Hotel as your preferred accommodation in Beijing once again. We highly appreciate you having taken the time to share your experience with us on TripAdvisor, especially as a repeat guest.

On behalf of the hotel and my colleagues, I would like express my sincere gratitude for your detailed description from arrival to departure. It makes us all very proud to have served you all these years and we now look forward to welcoming you back to the hotel in the not so distant future.

We share the perception with you that all our Executive Rooms in Building E are all spacious Junior Suites with a divider door, separating the living and sleeping areas.


Sincerely,

Christian Westbeld
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
Reviewed 21 February 2013

From start to finish this hotel was great the lobby was clean beautiful and warm and friendly the staff were on hand with any question you had I sayed here march 2012 with my brother for 5nights
The room was fantastic more than what I expected I could easily stay here a month it was that cosy, we had a free up grade in bedroom with his and her sinks jacuzzi the swimming pool was out side our room (easy access ) very quite free wifi good tv channels changed bedding every day not just make the beds but clean sheets ! The breakfast was great clean breakfast area loads of choice to choose from staff friendly had gift shops that were nice and good gym . Would I stay here again YES I would and any one oing Beijing defo stay at this hotel !!

Try go theatre and see the chow ling fighters they were great ! And the forbidden city and the Great Wall of china we got a taxi for the day and shared it with another person worked out cheap enough round 10 pound each and 10 pound or so to get into the Great Wall of china

Room Tip: My room was 3 floor was lovely I guess all rooms would be the same standard so any room should be fi...
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jensmith43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, 3 March 2013
Sent on behalf of Mr. Matthias Al-Amiry, General Manager Raffles Beijing Hotel, who is currently traveling.

Dear Guest,

Greetings from Raffles Beijing Hotel!

Thank you for having chosen to stay at Raffles Beijing Hotel as your preferred accommodation in Beijing during this repeat visit to our hotel. We highly appreciate you having taken the time to share your experience with us on TripAdvisor.

My colleagues and I are very pleased to learn that you enjoyed your time with us. Your comments relating to our cozy room set up, well appointed bathroom facilities and other facilities.

Thank you once again for staying with us and we are very much looking forward to welcoming you back to Raffles Beijing Hotel in the near future.


Sincerely,

Christian Westbeld
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 February 2013

During the Chinese New Year holiday we used the Raffles Beijing for a small escape. We enjoyed the hotel to the fullest with all its facilities. Dinner buffet and breakfast were both outstanding, room service was one of the best I ever had. The room is in top shape and the interior makes you feel royal.
We loved it and will definitely be back for more.

Room Tip: Very impresseive is the front side of the hotel with balcony (I think balcony rooms are only availab...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank f00d_l0ver83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, 24 February 2013
Sent on behalf of Mr. Matthias Al-Amiry, General Manager Raffles Beijing Hotel, who is currently traveling.

Dear Guest,

Greetings from Raffles Beijing Hotel!

Thank you for having chosen to stay at Raffles Beijing Hotel as your preferred accommodation in Beijing. We highly appreciate you having taken the time to share your experience with us on TripAdvisor.

My colleagues and I are extremely pleased to learn that you enjoyed your getaway during the Chinese New Year holidays with us. Your comments relating to our food quality and offerings in East 33 our all day dining restaurant as well as through Room Service encourage all of us to work even harder to continue providing first class guest experiences.

As correctly mentioned by you certain room categories in the Heritage building facing Chang An Avenue do provide a small non-exclusive “step” out.

Thank you once again for staying with us and we are very much looking forward to welcoming you back to Raffles Beijing Hotel in the not too distant future. We do offer special arrangements and deals over Chinese Public Holidays, please keep a look out for these special deals.


Sincerely,

Christian Westbeld
Resident Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 February 2013

Stayed for one week at this hotel with our son and partner after visiting Hong Kong the week before. Our son had requested rooms on the same floor but apparently there had been a mix up in the reservation. We were immediately offered an upgrade to a suite which was absolutely perfect. Everything was immaculate and spotlessly clean. We found the breakfast quite acceptable with plenty of choice and ate in the hotel every night after busy days sightseeing. The staff were very helpful when needed and very polite as would be expected of a hotel of this standard. All in all a very enjoyable experience

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank libra47199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, 16 February 2013
Sent on behalf of Mr. Matthias Al-Amiry, General Manager Raffles Beijing Hotel, who is currently traveling.

Dear Guest,

Greetings from Raffles Beijing Hotel!

Thank you for having chosen to stay at Raffles Beijing Hotel as your preferred accommodation with your family. We highly appreciate you having taken the time to share your experience with us on TripAdvisor.

It is extremely rewarding to see that you found our response to the mix up in reservations to be adequate. Furthermore, my colleagues and I were delighted to learn that you found our levels of hygiene and cleanliness to be up to perfection as well as our service standards remained helpful and polite throughout your stay.

Thank you once again for staying with us and we are very much looking forward to welcoming you back to Raffles Beijing Hotel in the not too distant future.


Sincerely,

Christian Westbeld
Resident Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
141 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 2 February 2013

We stayed 2 nights from 24th Jan at the end of a month trip, this the best hotel we stayed at, service at all levels was fantastic.
Room was in a landmark heritage room with breakfast included which was good also

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T1NT1N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, 3 February 2013
Dear Ladies and Gentlemen,

Warm greetings from sunny Beijing!

First and foremost, we would like to thank you for selecting Raffles Beijing Hotel during your recent stay in Beijing and for your report on TripAdvisor.

We are truly delighted to learn that our services and facilities exceeded your expectations. Your positive remarks are gratifying and encouraging for our colleagues to continually enhance their performance.

We are very much looking forward to welcoming you again to Raffles Beijing in the near future.



Warm wishes,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beijing Hotel NUO

Property: Beijing Hotel NUO
Address: 33 East Chang An Avenue, Dongcheng District, Beijing 100004, China (Formerly Raffles Beijing Hotel)
Region: China > Beijing > Xidan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Beijing
#10 Family Hotel in Beijing
#19 Luxury Hotel in Beijing
#21 Business Hotel in Beijing
#111 Best Value Hotel in Beijing
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Beijing Hotel NUO 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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