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“Awesome hotel with fabulous service”
Review of Beijing Hotel NUO

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Beijing Hotel NUO
Ranked #23 of 6,527 Hotels in Beijing
Certificate of Excellence
Reviewed 5 March 2014

A Lovely, classical old style hotel. The staff was very helpful and attentive. The service level was great and impressive. The rooms are very elegant and comfortable too. Clean and cozy. The location of the hotel is very strategic as they are located in the down town. well recommended!!

  • Stayed: September 2013, travelled on business
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Thank Cindy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 5 March 2014

Dear Guest,

First, I would like to express my personal gratitude for the time you have taken to share your thoughts with us on TripAdvisor.

Second, on behalf of Raffles Beijing Hotel, I would like to say a belated “thank you” and express my sincere appreciation for your stay with us.
It is always a great pleasure and extremely rewarding to receive positive and encouraging remarks such as yours. We are delighted to learn that you enjoyed your time with us at Raffles and the culture, history and shopping Beijing has to offer. We are very much looking forward to welcoming you again in the not too distant future.


Warm regards,

Matthias Al-Amiry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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692 - 698 of 1,710 reviews

Reviewed 5 March 2014

We were upgraded to one of the gorgeous suites with a sunken sitting area and one and a half bathrooms. The bed was perfectly comfortable, the monsoon head in the shower rejuvenating, and the staff was very welcoming and accommodating. We felt pampered and well-cared for and would definitely stay at the Raffles again. Stefano from the management team welcomed us upon our arrival and immediately attended to our needs setting the tone for a very nice stay. Even though the air quality outdoors was hideously toxic, the Raffles provided safety and luxury.

  • Stayed: February 2014, travelled on business
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2  Thank kakw123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 5 March 2014

Dear Guest,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Raffles Beijing Hotel.
Here at Raffles our goal is creating emotional luxury by offering thoughtful, welcoming, graceful and charming service. Certainly, location meaning the close proximity to Wangfujing, the Forbidden City and other sightseeing highlights of Beijing are very important to our guests but we also believe that in the end it is the personal touches that make the difference. Therefore, we were delighted to learn that you enjoyed and were wowed by our personalized services. We will share your report with Stefano Belucci and we are ceratin that accolades such as yours will encourage Stefano to even further improve his services.
Should you return to Beijing we would love to welcoming you again to Raffles!


Warm regards,

Matthias Al-Amiry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

It was good enough for Nixon during the ping-pong diplomacy era, and it was certainly good enough for me. Within steps to China's most famous shopping area (get a foot massage, really) and Forbidden City, it's perfectly located. The strett out front is very busy, but the traffic didn't create a noise issue, probably because my room was high enough. I particularly liked the ability to open the window and enjoy the semi-clean air. Yeah, the air quality in Beijing is awful. It is still a wonderful and vibrant city - and this hotel is an historic paert of it.

Room Tip: Ask for a room high and facing the street. Tianamen Square views!
Stayed: January 2014, travelled on business
2  Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 4 March 2014

Dear Guest,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation and we treasure you having taken the time to share your experience during your business trip to Beijing with us on TripAdvisor .

We are committed to delight our guests every day; continually getting better to keep us the best. Therefore it is extremely rewarding to receive positive remarks about our services and facilities such as yours.
Thank you very much for staying with us and we are very much looking forward to welcoming you back to Raffles Beijing Hotel in the not too distant future.


Sincerely,

Matthias Al-Amiry
General Manger

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Reviewed 2 March 2014

Beautiful foyer and the suites had delightful touches however it was the service that was exemplary. Nothing was too much trouble and all delivered with a graciousness rarely experienced these days. Sage was outstanding, anticipating our needs without presumption and knowing the balance of engagement and allowing us to enjoy the privacy of the lounge area allocated. The service desk assisted with private tours and transfers all completed easily before we arrived - fabulous.

Stayed: February 2014, travelled as a couple
Thank Margot M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 3 March 2014

Dear Guest,

We would like to thank you and your daughter for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing and we appreciate you having taken the time to share your experience with us on TripAdvisor.

What you have described in your review is exactly what we strive for. Our philosophy is being an “oasis for the well-travelled”. Hence we were thrilled to learn that you enjoyed the personalized services our Raffles team extended to you. We will certainly share your remarks with Sage and we are convinced that comments like yours encourage Sage as well as all his colleagues to further enhance their services.

Once again thank you very much for being our guest.


Sincerely,

Matthias Al-Amiry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

Can't go wrong with Raffles, Beijing. Lovely, classical, old style hotel. The staff are excellent - front and back of house. We stayed in a suite on the 6th floor at the front of the hotel. Very busy road but not disturbed by noise. Room was a little hot for us but we found that simply turning off the heating in the room pretty much resolved the problem and we were immediately provided with a stand alone air conditioning unit to lower the temperature further if we needed. The food in the hotel is very good. We ate at the Jaan restaurant (French influence) twice and it was superb. Lovely, intimate atmosphere. The other restaurant in the hotel is also very good (Western & Asian dishes). The breakfast spread is extensive. But the location of the hotel is a winning factor. A very short stroll to Tiananmen Square and the Forbidden City in one direction and to an extensive shopping district (both a new high end mall and older eclectic shops) in the other. Also very close to several subway stations - subway straight forward to negotiate with directions and announcements in both Chinese and English. The concierge organised our tours for us with car and English speaking guide, (Linda - very good) and all were highly enjoyable and hassle free. Had a great time. Thank you to everyone at Raffles.

Room Tip: Higher floor if you are at the front.
  • Stayed: February 2014, travelled as a couple
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Thank Gingerlady L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 21 February 2014

Dear Guest,

Warm greetings from Raffles Beijing!

Thank you for your recent stay with us as well as for the time you took to comment about your experience on TripAdvisor.

At Raffles our mission is to completely delight and satisfy our guests, make them feel home away from home and create an “oasis for the well travelled”. We are committed to delight our guests every day; continually getting better to keep us the best. Only by candid comments are we able to identify opportunities to continue to improve on our products and services.

Therefore, we were thrilled to learn that our service and facilities as well as the location of Raffles Beijing exceeded your expectations. We will certainly share your report with all our colleagues and we are convinced that positive remarks such as yours will encourage them to even further improve their services.

Once again, thank you very much for staying with us.

Warm regards,

Matthias Al-Amiry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

If you are looking for a peaceful and quiet hotel. Raffles is definitely the one you should stay at. With very nice staff and exceptional service we already want to go back to Raffles Beijing. Centrally located, good breakfast and nice staff. Go there!
Ms Vikstrom

  • Stayed: January 2014
    • Value
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Thank Vikstroem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 21 February 2014

Dear Guest,

Thank you for your recent stay with us in Beijing. We were delighted to learn that you enjoyed a comfortable stay with us at Raffles Beijing.
We were thrilled to learn that our service and facilities as well as the location of Raffles Beijing exceeded your expectations and we are very much looking forward to welcoming you back in the future.

Warm regards,

Matthias Al-Amiry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

the hotel was an old colonial building and located very near Silk Market/Street.. the deluxe-room was very large with one bathroom that is divided into 2 sections: the shower room and the toilet+bath-tub room.. the bathroom is also very large, but sadly the shower room was too small for me..
what dissapointed me the most is the staffs served us for check-out process.. we processed the check-out a night before since we want to leave early the next morning.. the female staff miscalculated the bill 2 times! then we want to exchange our USD into RMB, but they couldn't give us the amount we asked.. the male staff said that the amount of exchange was limited per hotel room and we found that we haven't reach the limit (since we booked 3 rooms).. but then he admitted that they didn't have enough cash (in RMB) as we asked before.. then why he first should tell us different reason? so not professional..

Room Tip: the double bed room provides city view and our twin bed room provides back of the building next to o...
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MLidw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this reviewResponded 13 February 2014

Dear Guest,

First, I would like to thank you for the time you have taken to share your thoughts with us on TripAdvisor and on behalf of my entire team at Raffles Beijing Hotel I would like to express my sincere appreciation for you staying with us.

I was delighted to learn that you overall enjoyed your stay with us.

On the other hand, I was disappointed to learn about the challenges you experienced during check-out. I will address your concern accordingly in order to prevent a similar event from reoccurrence. We hope that this incident will not prevent you of staying with Raffles Beijing Hotel in the future.


Warm regards,

Matthias Al-Amiry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beijing Hotel NUO

Address: 33 East Chang An Avenue, Dongcheng District | No. 33 East, Beijing 100004, China (Formerly Raffles Beijing Hotel)
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Beijing
#10 Family Hotel in Beijing
#21 Business Hotel in Beijing
#22 Luxury Hotel in Beijing
#100 Best Value Hotel in Beijing
Price Range: £112 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beijing Hotel NUO 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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