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“The best Hotel in Beijing by a long way!!”
Review of Beijing Hotel NUO

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Beijing Hotel NUO
Ranked #25 of 6,531 Hotels in Beijing
Certificate of Excellence
Reviewed 18 August 2014

If you are looking to stay in Beijing and want to be right in the middle of the action , then Raffles Beijing it is. Along with its central location it is also a landmark hotel when it comes to luxury and service standards. Mr Spooner ( The Ambassador) takes special care of each guest. I was specially touched when the staff actually came up to our room and gave me a special birthday gift. Highly recommend this place to all.

Room Tip: Take the deluxe rooms facing the Changan Avenue/ Tianmen Square.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank rohitday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 August 2014

This hotel is exceptional. As others have stated the location is great - an easy stroll to Tiananmen Square and the Forbidden City and the Wangfujing shopping and markets are just around the corner. It's an old world hotel and the lobby in particular is breathtakingly beautiful and yet it has all the modern conveniences and services that you could want. But the best thing about this hotel is the amazing staff and the service they provide, all the staff I met spoke very good English. Particular mention needs to go to Sage from the business lounge who upon hearing that the next day was our daughters 3rd birthday he arranged a private surprise birthday party for her in the club lounge including balloons, birthday cake, a present for her and her older sister and a card.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

My parents and I had the pleasure of staying in the Raffles Hotel in Beijing for a total of 12 nights. And each was as pleasurable as the first. The location is brilliant, the food is outstanding (the breakfast at East 33 is definitely worth paying for!) and the rooms are fantastic.

Yet, those are perhaps the things you'd expect to be of high quality in any 5 star hotel- the thing that makes the Raffles hotel so special is the staff. An entire glistening review could easily be dedicated to the hotel ambassador, John Spooner, who was not only extremely helpful with giving directions and other outstanding, local advice in his official capacity, but is also truly brilliant on a personal level.

Although I personally did not pay for the stay, I am close to 100% sure that my parents would agree that his presence alone is worth the room rate. A review about John could be maintained in this glistening tone for several pages, but to sum him up in just a sentence: he's brilliant.

In addition to John, all the staff were amazing, but particular mention must be given to Sage -for his brilliant English, and his mastery of high quality service, provided in the Business Lounge (he is probably the best food/beverage service staff member I came across in all of Beijing), Chris- for his vibrant and entertaining personality, and again- brilliant English. And finally Vicky who always provides a warm, welcoming smile, and communicates an air of pleasantry without needing to utter a single sentence in English- perhaps a seemingly simple, but difficult to find skill in Beijing.

I could go on forever, but to put it simply, other hotels in Beijing may have a swimming pool or fitness centre on par with the Raffles, but it almost certainly won't have the same quality of staff, and it definitely won't have the brilliant John Spooner.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank Alex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, Executive Assistant Manager at Beijing Hotel NUO, responded to this reviewResponded 14 August 2014

Dear Alex N,

Thank you for your incredible review of Raffles Beijing!

It is heartening for us to read how all the little details you noted exceeded your expectations and added up to us being the highlight of your outstanding 12 days in Beijing! Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We deliver our brand through thoughtful and welcoming, charming and graceful service. Words cannot describe my emotions and the motivation that accolades such as yours bring to the team; whilst John, Sage, Vicky and Chris were ecstatic to be singled out by you, I must say that we are very fortunate to be surrounded by a team of individuals with such fervor to serve our guests.

As you mentioned, English is certainly a “commodity” in Beijing; with that said, we do put a lot of effort and training into giving our passionate future hotelier the tools and preparations needed to serve all guests with the same standards expected at any 5 stars hotel in the world.

Please let us know whenever your travels bring you back to China, we would love to host you again or help you plan your trip.

Our best regards to Mom and Dad and warm wishes to you,
Chadi Chemaly – Executive Assistant Manager

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Reviewed 8 August 2014 via mobile

I stayed here with friends at the beginning of our china trip and it was so good we stayed again at the end of our trip! The hotel itself is old school glamour and full of history and charm. What set this hotel apart from everywhere else we stayed during our trip was the staff. Everyone was amazing and could not do enough for us, we felt like princesses especially when we got upgraded to a suite! A special mention to ambassador John who was full of hilarious stories and always ready with tips & recommendations. I would go back to Beijing just to stay at raffles!

Stayed: July 2014, travelled with friends
1  Thank LRB114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, Executive Assistant Manager at Beijing Hotel NUO, responded to this reviewResponded 11 August 2014

Dear LRB114,

Thank you for reviewing your recent stay of Raffles Beijing Hotel. I am delighted you and your friends had an enjoyable stay with us and decided to stay with us again at the end of your China trip. Your comments are very much appreciated as we do our best to attend to our guests individually; I am glad we were able to make that impression on you. I will certainly pass on your thanks to my team, especially John.

It is wonderful to hear that you will be returning to Beijing just to stay with us again!

Warm wishes,
Chadi Chemaly – Executive Assistant Manager

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Reviewed 8 August 2014

Raffels Beijing is an exceptional, historic place to stay in. The rooms in the Heritage building are in historic style, but equipped with every comfort you can expect in a First Class hotel. Highly recommendable!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, Executive Assistant Manager at Beijing Hotel NUO, responded to this reviewResponded 11 August 2014

Dear Michael,

Thank you for taking the time to write such motivating words about your recent stay at Raffles Beijing.

It is very pleasing to hear that you enjoyed your stay in our Heritage building. The decor and furnishing are indeed in a very historic setting yet, carefully selected to ensure the highest comfort of our guests. I am also thrilled to hear that your experience with us was First Class.

We are now looking forward to welcome you back soon.

Warm wishes,
Chadi Chemaly – Executive Assistant Manager

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Reviewed 7 August 2014

Even though it's owned by the government it's well run. Service is excellent, location is excellent and the room size is about 400 sg ft. You can walk through the adjacent hotel to Wangfujing street or get on the subway in front of the hotel

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank RayF237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, Executive Assistant Manager at Beijing Hotel NUO, responded to this reviewResponded 11 August 2014

Dear Ray F,

Thank you for having taken the time to share your encouraging feedback about your recent stay with other fellow travelers!

We are thrilled to learn that you found and described both Service and Location as “excellent”. Beijing offers some of the most renowned hotel chains in the world and we are delighted to know once again that the service provided at Raffles exceeded your expectations.

We look forward to hopefully welcome you back soon again.

Warm wishes,
Chadi Chemaly – Executive Assistant Manager

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Reviewed 1 August 2014

Always wanted to try a Raffle's. Couldn't have made a better choice. Staff, room size, cleanliness, and facility were all exceptional. Location might be the best in Beijing. Two malls and many shops within 2 blocks. Very safe.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesBeijingHotel, Executive Assistant Manager at Beijing Hotel NUO, responded to this reviewResponded 5 August 2014

Dear David R,

Thank you very much for sharing your “First Choice” experience about your recent stay at Raffles Beijing on tripadvisor.com.

It is an honor for the team and me, to hear that you enjoyed all aspects of your stay including the prime location of our establishment.

I sincerely look forward to welcoming you back again to Raffles Beijing hotel soon.

Warm wishes,
Chadi Chemaly – Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beijing Hotel NUO

Address: 33 East Chang An Avenue, Dongcheng District | No. 33 East, Beijing 100004, China (Formerly Raffles Beijing Hotel)
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Beijing
#10 Family Hotel in Beijing
#21 Business Hotel in Beijing
#24 Luxury Hotel in Beijing
#104 Best Value Hotel in Beijing
Price Range: £113 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beijing Hotel NUO 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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