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“A sterile 5 Star experience with lots of growing pains”
Review of Beijing Hotel NUO

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Beijing Hotel NUO
Ranked #22 of 6,473 Hotels in Beijing
Certificate of Excellence
malta
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A sterile 5 Star experience with lots of growing pains”
Reviewed 6 November 2010

We came back from an Asian trip where we were fortunate to have stayed in a variety of great cities and accomodation, so feel we have a good idea of the 5 Star standards of the region...

THE GOOD
- Lobby is lovely and impressive.
- Main restaurant has very large buffets with huge selection.
- Gym is very good with most machines we needed
- Location is ideal (5 min walk from Tiannamen and Forbidden City)
- Rooms were spacious

THE BAD
- Layout of hotel is confusing. There are multiple buildings and it took me time to understand the first number of room refers to a building #. Getting to gym or restaurant always seemed cumbersome.
- Check-in took ages despite there being many busy employees (and not many clients).
- Staff seemed very friendly and willing to help, but generally feel they are inexperienced and not trained well.
- The bathroom in room seemed very average or a 5 star. Could have been any mid range hotel.
- Generally the room was nice and spacious but didn't feel authentic like the original Raffles. I just think it lacks genuine character and just feels sterile.

THE UGLY
- There was a smell of sewage venting from the bathroom. I figured out it must be a city problem as I could smell it walking on street coming from the manholes. Very hard to block that from your mind when you are in a 5 Star hotel paying the price.
- Not sure it is fair to blame this on hotel but I feel compelled to share my experience in this area. I believe that I had between 10-15 locals try to hustle/scam me within 2 days. Usually they are young students 'practicing' their English, but their intent is to lure you into situations where they try to fleece you (overpriced artwork or tea ceremonies you can read up on internet). One guy tried to lure my wife and I into an alley stating it was the entrance to the Forbidden Palace (we were right beside the Palace so it was very close). Another event, we took a bicycle rickshaw as the taxis don't stop at exit of Forbidden Palace. The driver says '3 yuan', when we arrive near hotel he says 'no that is 3 per minute! He wants US$100 dollars now for a 10 minute pedal (I negotiated it down to $20 and still feel burned). He left us within view of hotel but didn't cycle up to the entrance so that he could easily screw us over with no interference from staff. It went on and on! I think the hotel could have tipped us off on this epidemic con that occurs within seconds of their hotel (some are staking out the guests I am sure). I asked if it was safe to walk around area, and they laughed and said absolutely no problems. I guess screwing tourists over isn't considered a crime in Beijing.

FINAL NOTE
This hotel was a let down considering the legacy it is attempting to imitate. The rooms lack personality in my opinion, and the hotel has a very confusing layout. I found the staff friendly but not well trained and generally disorganized. As you probably can guess from my comments above the scams and hustling happening outside of hotel got tiring. It is especially baffling that it occurs in broad daylight and in front of the sea of military servicemen who make their presence so well known. Unfortunately, by end of day two in Beijing I would be snarling at any friendly local that would randomly greet me (and if they were young I'd probably be right to do so).

  • Stayed October 2010, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank thechalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Seattle
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 November 2010

The service at this hotel was just outstanding. The hotel ambassador, John, was extraordinarily helpful as was the rest of the staff. Due to their help, we had wonderful, economical day-trips that would have been impossible, otherwise. The hotel is beautiful, American-style beds are comfortable and rooms exquisite and clean. Great, free Wifi, wish they had a TV news channel other than CNN. Would have enjoyed Fox News...

  • Stayed October 2010, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank GSmithSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carnforth, United Kingdom
1 review
Reviewed 2 November 2010

Excellent hotel. Excellent location for Forbidden City and Tianamen Square. After 14 hours flying it was a treat to be treated like royalty at check in. We were sat down and offered tea whilst we were checked in. All the staff were fantastic, John the ambassador was very helpful, with useful tips. Maitre d', Mohamed from Singapore was so efficient whilst seeming like a friend. We had amazing food at the seafood buffet and also the breakfast was excellent. Afternoon tea with a complimentary glass of bubbles was a pleasure. The room was spotless and large spacious clean bathroom. Whenever we came into the lobby we were greeted by our name and a couple of queries at reception were handled very efficiently. Do not think we will be in Beijing again, but if so, definitely would stay at Raffles.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank barbarapap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
188 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
Reviewed 2 November 2010

When we arrived at the Raffles Beijing Hotel we were given a free upgrade to a Personality Heritage Suite (perhaps it was because we were staying a week?). This is a lovely large room with a huge bed! and all known conveniences.

The location is superb, around 8 minutes walk (through a small park parallel to the street) to the Forbidden City. The breakfast is great, and we also enjoyed drinks and snacks in the Writers Bar.

I would not stay anywhere else in Beijing.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtraveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 19 October 2010

Arrived at this hotel with very high hopes, John very helpfull and gave us some back ground info on the hotel and surrounding area.
Check in smooth and helpfull bell boy, also gave us some info on placers to eat and so on.
As you walk in you are blown away by the sights and the trip to the room also a delight.
That's where are dream ended....
Curtains hanging off in the bedroom, shower over flowing and flooding the room.
Dressing gown old and tattie.
Would not stay again, very sad that little details could have made a great change

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruthebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 October 2010

Having read previous reviews on a number of hotels in the city centre of Beijing, I decided to give Raffles a try. It was rather a short stay but it was my most memorable hospitality so far with any hotel.

The hotel room was of superior quality - Grand Hotel Suite that we stayed in was really spacious with fantastic local style decor. The staff at the front desk was competent and genuine. Plus the location is the best as Wangfujing, Forbidden City and Tian'anmen square are within walking distance.

I did'nt eat in so was unsure about the food quality there. Would love to go back one day.

Beijing is a beautiful city!!!

  • Stayed September 2010, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank mattie1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
2 reviews
Reviewed 11 October 2010

We stayed 5 nights at the Raffles 5th Oct to10th Oct.We were greeted by friendly professional staff at the entrance, including John Spooner, the hotel ambassador. To us, John is really the key to our enjoyable stay at the hotel - he has a wealth of knowledge and if you cant understand the other hotel staff, you just say "Please call John".

The buffet restaurant staff and the Manager, Abdul Rahman, are impeccable in their service. We also tried the French restaurant and the Writer's Bar for afternoon tea. Cant fault any of the services !

The room is spacious, very clean and comfortable. Being pedantic and particular about cleanliness, especially toilets, we are always so glad to walk into the hotel and back to our room, which is really a santuary.

The concierge is fantastic too . It is the attention to little details that make this hotel a 5-star hotel. We were worried that our departing flight may be delayed so we enquired with the concierge after dinner. We were told the flight information is not available till some hours later. The next morning, we went to the concierge again and he immeidately told us he has checked the flight and it is on time ! It was a busy hotel and he remembered our flight number !

Definitely highly recommended. We enjoyed our stay at the hotel and would come back again, and again, without hesistation.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hwsuccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beijing Hotel NUO

Property: Beijing Hotel NUO
Address: 33 East Chang An Avenue, Dongcheng District, Beijing 100004, China (Formerly Raffles Beijing Hotel)
Region: China > Beijing > Xidan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Beijing
#10 Family Hotel in Beijing
#20 Luxury Hotel in Beijing
#21 Business Hotel in Beijing
#92 Best Value Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:5 star — Beijing Hotel NUO 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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