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Grand Mercure Beijing Central
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Reviews (937)
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All reviewstiananmen squaretwo metro stationsexecutive floorwalking distanceminute walkup to dateshopping areaenglish speakerslobby barstayed here for nightssubway linelocation is excellenttaxi driverchinesesogochinainternet
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Reviewed 1 November 2011

Location was very good, and the rooms were quite ok. Lounge had free wifi. Breakfast assortment was great and the setting really nice. Reception staff was not good at all. Check-in was passable, but check-out was like applying for a mortgage. I expect better from Mercure.

  • Stayed: October 2011, travelled on business
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Thank Bill_in_Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMXB, Manager at Grand Mercure Beijing Central, responded to this reviewResponded 4 November 2011

Thank you very much for giving us the feedback on your stay at the Grand Mercure Beijing central. A great comment like this has certain been a positive energy injection for us to keep up and improve at work.We will improve our reception staff service level .We do our best to provide superior service to every guest. At Grand Mercure, we strive to provide a superior service experience for every customer.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2011

Organised airport pick-up service with hotel and they had a meet and greet person to assist with translations. No problems with check-in. Rooms were clean. Beds were on the firm side and pillows on the soft side -- they have a pillow menu but we had a little difficulty with translations when we requested for the ones we wanted. They change towels even when we kept them hanging on the rail. Hotel's about a 20min walk to the Forbidden City.

  • Stayed: September 2011, travelled with friends
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Thank dekkoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMXB, Manager at Grand Mercure Beijing Central, responded to this reviewResponded 30 October 2011

Thank you very much for giving us the feedback on your stay at the Grand Mercure Beijing central. A great comment like this has certain been a positive energy injection for us to keep up and improve at work.We will improve our staff English level and service awareness and ability.We provide superior service to every guest. At Grand Mercure, we strive to provide a superior service experience for every customer.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Zhoushan, China
2
Reviewed 24 October 2011

The location of the hotel is quite great, you can easily walk to the Tianmen Square and also some shopping centers are nearby. Sadly the service is not as good as expected, especially check- in and check- out took by far too much time. Also the room was not on the same level as I have experienced in other Grand Mercure Hotels.

  • Stayed: October 2011, travelled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMXB, Manager at Grand Mercure Beijing Central, responded to this reviewResponded 27 October 2011

Thank you very much for giving us the feedback on your stay at the Grand Mercure Beijing central. A great comment like this has certain been a positive energy injection for us to keep up and improve at work.The Front Office staff check-in and check-out service status have been brought to the attention to our Front Office Manager to follow up.We provide superior service to every guest. At Grand Mercure, we strive to provide a superior service experience for every customer.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2011

The location is good, just five minutes walk from Subway line 1, which goes through the heart of Beijing. Modern building with good quality bedrooms. Efficient check in, unlike some other hotels in Beijing, with staff who can speak good english.

I was on the executive floor. Nice to have a snack tray when I arrived in the room. There other executive "perks" in particular the "happy hour", had a very limited range of snacks compared to other Mercure hotels I have stayed at (see my review of Shanghai Mercure). But the staff were always very helpful and friendly.

I used the internet in my room for email. This was slow and I had to often reboot, I suspect not a hotel problem, but due to all the Chinese filters. Better late at night or early morning.

The gym is very minimal for a 4 star hotel. But at least the machines work.

I do not want to sound too crtitical, because despite all the above this hotel is very good value for money. Compared the the last two Chinese owned 4 star hotels I have stayed in this was definitely the best experience and I will certainly stay here again in future.

  • Stayed: October 2011, travelled on business
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Thank Nemo149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMXB, Manager at Grand Mercure Beijing Central, responded to this reviewResponded 18 October 2011

Thank you very much for giving us the feedback on your stay at the Grand Mercure Beijing central. A great comment like this has certain been a positive energy injection for us to keep up and improve at work.We provide superior service to every guest. At Grand Mercure, we strive to provide a superior service experience for every customer.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2011

We stayed here for 3 nights in October 2011. It was an excellent choice to start our China holiday.
Very close to all the local attractions in the centre of Bejing.
No compaints whatsoever with this hotel.
Great rooms, service, breakfast, and very helpfull staff.
You won`t be dissapointed.

  • Stayed: October 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Thank kthdex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMXB, Manager at Grand Mercure Beijing Central, responded to this reviewResponded 18 October 2011

Thank you very much for giving us the feedback on your stay at the Grand Mercure Beijing central. A great comment like this has certain been a positive energy injection for us to keep up and improve at work. At Grand Mercure, we strive to provide a superior service experience for every customer.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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