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“xmas”

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Grand Mercure Beijing Central
Ranked #97 of 6,463 Hotels in Beijing
Ostrava, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“xmas”
Reviewed 11 January 2014

This wasn't a pleasant stay. The room service was bad, minibar wasn't refilled, things were scattered on the table and bedside tables. The staff wrote bad adress in chinese language for taxi. I don't recommending this hotel.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Michaela Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, 14 January 2014
Dear Guest,
It is with much regret we read about your comment of your recent stay at Grand Mercure Beijing Central.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Executive Housekeeper has enhanced to refill the mini bar items on time. The Food and Beverage is look into the room service matter and make sure we keep up our standard. Refer to the Chinese translation, already brief our concierge staff to make sure to know clearly guest destination and then write down accordingly.
We appreciate your valuable comments and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Singapore
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 December 2013 via mobile

My travel companion stayed in this hotel couple of years ago and recommended this hotel. She was totally surprised with the current state of this property.
The room door (5th floor) was difficult to open and close as its hinges were not properly aligned. Day curtain was practically falling off its rail fittings. Furniture was battered and carpet looks like it's never been vacuumed.
Tea spoons must be scarce in this hotel, none was provided with the coffee cups in the room. We asked for one and got a cocktail stirrer instead; same thing happened in the breakfast dining room.
Most hot food items at breakfast were either cold or not replenished quick enough.
We requested a room move at Front desk and the first staff we approached was unresponsive. We were eventually saved by Jonathan who had a smile on his face, understood our request and very quickly and efficiently resolved the issue.

Stayed December 2013, travelled with friends
Helpful?
2 Thank Diam2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, 24 December 2013
Thank you for giving us the feedback on your stay at the Grand Mercure Beijing Central. Please allow us to express our sincerest apologies for your unpleasant stay at this time. After reviewing all matters relating to your un-satisfied experiences has certainly raise us deep concerns. The Front Office manager , The Housekeeping manager and Food and Beverage Manager have already focused on the service and breakfast issue. The said experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at Grand Mercure Beijing Central. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely
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Dublin, Ireland
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 December 2013

We stayed from 5-8 october pre cruise , this was our second time staying at this hotel , and boy are we glad that we gave it a second chance , check in was fast and efficient and we were amazed that the lady that checked us in remembered us from last year , we had a lovely room on the 9th floor , we used the airport shuttle bus from airport , while we were a little bit apprensive doing this , it turned out to be sooo easy and the stop was the last stop so really easy. Bus stop was just across the road from hotel , and the cost for both of us was approx€4 , breakfast was a little bit chaotic with lack of utensils , but you only had to ask and the lovely staff got what ever you needed food selection at breakfast was good , not great , but it did have an egg station , and noodle section , , Carlos the Spanish manager was fantastic , as was. The two French guys ( sorry I can't remember their names ) and the couldn't do enough for us ,we didn't eat in hotel apart from breakfast , so can't comment on food , but it is so close to xidon with plenty of restaurants and fast food. Mcdonnells , KFC, ect + plenty of street food , and some good shopping , just a five minute walk to subway whitch was a breeze to use and was only 2yen a trip I'm soo glad we came back to this hotel a second time and this decision was based on location , but now we would be very happy to return to this hotel and would be comfortable recommending it to our friends , I think the staff go a long way in us forming this opinion

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosierossie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, 3 December 2013
Warmest greetings from Grand Mercure Beijing Central and we would like to express our most sincere thanks for your kind feedback during your second stay with us.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are quite glad that you have enjoyed staying with us the second time and we look forward to welcoming you back to stay with us in the near future.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this time.

Best Regards,
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Additional Information about Grand Mercure Beijing Central

Property: Grand Mercure Beijing Central
Address: No.6 Xuanwumen Nei Main Street, Xicheng District, Beijing 100031, China
Region: China > Beijing > Xidan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#76 Best Value Hotel in Beijing
#86 Luxury Hotel in Beijing
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Mercure Beijing Central 4*
Number of rooms: 290
Official Description (provided by the hotel):
The Grand Mercure Xidan Beijing is located in the commercial and retail heart of Beijing, walking distance from Tiananmen Square and only 45 min from the airport. The hotel offers 290 rooms featuring city views, as well as a cafe restaurant, lobby lounge, fitness centre and swimming pool. With exceptional service and facilities, the hotel is perfect for that special weekend holiday as well as an ideal conference venue for business travellers. ... more   less 
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Also Known As:
Grand Mercure Beijing Central Hotel Beijing
Grand Mercure Xidan
Mercure Hotel Beijing

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