The Days inn Forbidden City Beijing is a really good hotel, with good people, excellent location and really has everything going for it.
So I do wonder why I cant rate it that highly. In fact in terms of value for money this hotel has the potential to be the best in Beijing in its class. It has many good points including great housekeeping, good location and free internet. There isnt even really anything that they do wrong it is just either how they explain things or what they dont do.
The things that bugged me were basic easily fixed issues. For example
1. We had prepaid our week stay (through a Trip adviser site) and had confirmation all money was received and booking confirmed. So when we turned up we were not allowed to check in until we paid a further 500 rmb bond. We had just flown for 16 hours and travelled by train and cab to the hotel and at 6.00am in the morning we didnt have the cash. So we had to pay on a credit card. So instead of a raving review all about arriving at our hotel at 6.00am and getting our room immediately, instead we had a negative experience. When we left we were able to get the credit reversed easily, however it could have been handled much better or advised earlier. It is not uncommon to ask to have a copy of the credit card and I would happily agree to this, but requiring cash is NOT a good practice.
2. We had (based on a review) specifically booked a deluxe room with a view over the adjoining Hutong. However no one had told reception and a room was not available on check in. We were told we would be moved later that day when available. After a week we still had the same room we started in. It was a perfectly comfortable room, but was very small. The bathroom was almost bigger than the bedroom. Basically if you say something is going to happen it should be up to someone to ensure it does happen. Also the booking system should be able to record requests so front desk staff know what has been requested.
3. For the European New Years Eve we asked the front desk what was on locally that we could go to and celebrate at. I was told they didnt know as foreign tourists arent their major market. Ironically I rang another hotel we had used previously in Beijing and they gave us a list of activities and also arranged our New Year trip for us free of charge! Surely there must be a central visitor information record of these things that could be posted in the lobby. Even better task a member of staff with good english to keep this up to date and offer some alternatives to all guests looking for things to do. If they sell other peoples tours the commission could even make the hotel some money. Dont get me started on why promote yourself overseas if this is not your market!
4. For room service I have no problem paying the price plus an additional service charge. However the adjoining cafe/restaurant also has a 10% service fee for anything ordered, even a soft drink. I thought this could have been built into the price of the item, however the prices are already pretty steep compared with adjoining restaurants. A glass of local beer effectively costs over 30rmb with the services fee, yet a bottle (maybe three glasses) is only 25-35rmb in many local restaurants and as little as 5 rmb at the shop next door. We didnt even have a breakfast which at 68rmb was more than we paid for a meal for two nearby. A main course in the evening (150-190rmb) would have cost us more than we paid for a two course meal with drinks at another restaurant (130rmb).
5. When we tried to take taxis from the forecourt they often quoted very high prices before setting off. For example a trip to the drum tower the two taxi drivers in the forecourt wanted 50rmb as a fee. So we walked off and flagged one down outside and paid 18rmb on the meter. It seemed to be a small scam where drivers parked on the foyer charged foreigners excessively.
So would I recommend Days Inn Forbidden City to others? Yes, I guess so as it is a good place and has a good team. For most people it will be ideal.I would stay there again if I needed to..
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- Also Known As:
- Days Inn Forbidden City Beijing Hotel Beijing
- Days Inn Beijing
- Beijing Days Inn