We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Hilton Chongqing(Chongqing)
US$106
Trip.com
View Deal
  • Free Wifi
  • Free Parking
US$104
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$101
Trip.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$94
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$85
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$102
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$86
Trip.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$72
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$68
Trip.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$52
Booking.com
View Deal
  • Free Wifi
  • Restaurant
US$127
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$107
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$115
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$98
Radisson Blu
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$97
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$77
Priceline
View Deal
  • Free Wifi
  • Free Parking
US$83
Hotwire.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (738)
Filter reviews
738 results
Traveller rating
366
303
45
19
5
Traveller type
Time of year
LanguageAll languages
More languages
366
303
45
19
5
Show reviews that mention
All reviewsgreat hotelbreakfast downstairsspice restaurantheating systemlobby barbusiness tripnice gymcomfortable bedf broom serviceenjoyed my stayyangtze river cruisesofitelcamillechinaenglishcity
Filter
Updating list...
110 - 115 of 738 reviews
Reviewed 3 May 2013

The room is spacious with plush thick mattress. Toilet is also spacious with a long bath & shower. Overall the furnishing in the room is plush and classy. We complained that the air-conditioning was not cold. The maintenance guy came over and after a few tweaks, he declared the air-conditioner to be faulty. We then told him we would like our room changed. He told us that it was not necessary to change room and proceeded to open the window for us. Perhaps he meant to be helpful but we found it very puzzling as to why he was so keen for us to have the window opened and not to have our room changed. We had our room changed.

We had a truly unpleasant experience at the Chinese restaurant in this hotel. While looking through the menu, we were asked what tea we would like to drink. We ordered "pu erh" tea. Eventually, we decided that we prefer to have the buffet dinner at the coffee house and called for the bill for the tea. The bill came up to a shockingly astronomical sum. And, when we enquired, we were told that the tea was a "10 year old pu-erh tea". We argued that when we ordered the "pu erh tea", we were never told of the age of "pu-erh tea" and the price. We had no choice but to pay, but we paid under protest and let our feelings be known. We felt that the restaurant attempted to deceive us.

While we were at the coffee house, the manager of the chinese restaurant came to us and apologised and told us that he had reversed the credit card charges of the bill.

This experience has taught us a valuable lesson - that in China, one must be very careful as there could be attempts to fleece us, even in a 5 star hotel.

Unless there is an improvement to the attitude of the employees we will not be returning to this hotel.

  • Stayed: June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank GattoMelaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Yashite Hotel, responded to this reviewResponded 7 May 2013

Dear Sofitel Valued Guest,
Thank you for sharing your experience from when you stayed with us a year ago in June, 2012. Please accept our sincere apologies for our poor service regarding from our Engineering department as well as from our Chinese restaurant team. Rest assured since last year we have been concentrating on training and have made many improvements in the service and attitude of our team.
We hope to be able to welcome you back again to Sofitel in Chongqing.
Yours sincerely,
Quality Department
Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2013

I were staying in this hote at the begining of this month. It is located in Jiu Long Po district,and not very far from the center of this city,very convenient. There are different kinds of restaurants in the hotel, I like the japanese restaurant on the third floor,very nice atmosphere. Near the hotel, there is one snack street, different kinds of local food hotpot,barbecue,spicy food,it is very busy in the evening,full of Chongqing style, definitly will come back again.

  • Stayed: April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank xiaoxiao123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Yashite Hotel, responded to this reviewResponded 26 April 2013

Dear Sofitel Valued Guest:

Thank you for choosing to stay with us. We are delighted to know that you like our Japanese restaurant.

We look forward to welcoming you back and recommend more interesting places in Chongqing to you.

Yours sincerely

Quality department

Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2013

This is one of my favourite hotel, good location for my needs in Chongqing, big rooms, clean, good restaurant, and I sleep very good here.

The room is of a very good size, the room have everything you would need, a office desk with internet connection, Big size bathroom with a big shower and a bathtub where you can sit and watch TV or look outside on the city view.

The hotel also have a great indoor pool.

I find this hotel to almost be perfect. The only thing I didn't like was the chair at the desk where I felt I was sitting to low, to have a good working position.

Love this hotel - hope to stay there again.

  • Stayed: April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JimJumBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Yashite Hotel, responded to this reviewResponded 23 April 2013

Dear Sofitel Valued Guest:



Thank you for your kind feedback and your positive comments regarding your stay with us.

We look forward to welcoming you back and extending Sofitel Forebase Chongqing’s high standards of luxury hospitality to you again.



Yours sincerely,

Quality Department

Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2013

It is a nice room but not properly mainteained.first day moved in ,the toilet tank had no water to flush after first use. All faucets were installed in wrong direction and position (by ???) desk was dented, served fruit with no knife to peel..few light bulbs burned out. Dirty glass windows....and it is an executive room!
Disappointed.

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Kongeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Yashite Hotel, responded to this reviewResponded 15 April 2013

Dear Sofitel Valued Guest:

Thank you very much for sharing with us about your experience in our hotel.
However, we are so sorry that we are not up to your expectation, we believe the views from our valued guest like you and we are most grateful of the time to let us hear your comments.

I have been reported the details of above matters to the department concerned. We assure you that the necessary actions have been taken.We are looking forward to welcome you again while you visiting Chongqing either on business or leisure reason.

Quality Department
Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2013 via mobile

I did stay there for couple of nights during a long biz trip.service was good and the price reasonable considering we're talking about a sofitel!! Only shadow the decoration,not as I'd have expected as the structure is finally pretty old.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank davideshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Yashite Hotel, responded to this reviewResponded 18 February 2013

Dear Sofitel Valued Guest:

Thank you very much for sharing with us about your experience with us.
However, we are so sorry that our service is not up to your expectation, we believe the views from our valued guest like you and we are most grateful of the time to let us hear your comments.

I have been reported the details of above matters to the department concerned.
We assure you that the necessary actions have been taken to ensure that similar incidents will be occurring again in the future.

We are looking forward to welcome you again while you visiting Chongqing either on business or leisure reason.

Quality Director
Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews