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“Fabulous Hotel”

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Sofitel Forebase Chongqing
Ranked #4 of 3,175 Hotels in Chongqing
Certificate of Excellence
Reviewed 19 October 2013

Stayed here at very short notice when our Victoria Cruise boat failed to sail.
Fabulous huge bedroom, with an excellent bath + shower room.
At dinner there was a huge choice of very good food; unfortunately the 'hot' food was all somewhat lukewarm.
Breakfast was excellent with a large choice of Chinese, Japanese and English food. There was even apple crumble, which even after two weeks of Chinese food, I know I shouldn't have had for breakfast, but apple crumble eaten at 8am with chopsticks (fortunately no custard!) was wonderful!

  • Stayed: October 2013, travelled as a couple
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Thank wendyanddavid536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this reviewResponded 22 October 2013

Dear Sofitel Valued Guest,

Thank you very much for your positive comments regarding our guest rooms and breakfast. We have also shared your comments regarding the temperature of the dinner hot dishes to our kitchen team for improvement.
We hope to have the opportunity to welcome you back to Chongqing in the future.

Yours sincerely,
Quality Department
Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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90 - 96 of 714 reviews

Reviewed 13 October 2013

  • Stayed: October 2013, travelled solo
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Review collected in partnership with Accorhotels.com
Thank Yan Z
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this reviewResponded 14 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 October 2013

Repeatedly this year I found that various Accor properties supply just the bare minimum needed to maintain their star rating. Unfortunately the Sofitel in Chongqing is no exception.

After walking into a room where we barely could breathe due to smoke we were given a different room on a non-smoking floor. That this policy is not enforced becomes clear when reading a card in the room: "Please refrain from smoking in bed". A bad joke. This room is only slightly better than the first!

Everything else in this room is uncomfortable too. The light switches are nowhere near the door. The beds are the narrowest singles available. The toilet cistern needs 10 minutes to refill and will not flush even a little bit if it is not completely full.

The location is mediocre at best, far from any landmarks, 15 minutes walk from the nearest subway station.

The sign near the entry that calls this a "luxury property" is a joke - but certainly they maintain their luxury image in their drinks prices. After asking for the wine list a waiter instead turns up with a bottle of wine. This is the house red, he says. We feel pressured into buying it without knowing the price. It is a nice wine, sure. But for 160 RMB (US$26) a glass it certainly is the most outrageously priced "house wine" I have ever seen. When at billing time I request and finally get the wine list I do not find a house wine listed there at all, yet several other options by the glass were cheaper. Draw your own conclusions.

My advice: do not rely on big brand names, pick a good local run hotel and you will fare better almost everywhere.

  • Stayed: October 2013, travelled with family
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1  Thank share_this_story
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this reviewResponded 9 October 2013

Dear Sofitel Valued Guest,

Thank you for sharing your experience with us, please accept our sincere apologies for problems you experienced during your stay. We hope to welcome you back to Chongqing in the future.

Yours sincerely,
Quality Department
Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

It is, indeed, a very good hotel, mainly, because of people working there.
Quite often I am in Chongqing and, despite not ever seen other hotel there, I am really happy with this one.
Big recommendation for everybody.
People are really nice, friendly and helpful and, I know what I am talking about. Believe me.

Room Tip: I have been, always, in a suite so, the only I can recommend is this one.
  • Stayed: September 2013, travelled on business
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Thank Pedro L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this reviewResponded 30 September 2013

Dear Sofitel Valued Guest:

Thank you very much for your feedback, we are so glad to know that you are happy to stay with us. Thank you for the recommendation.

We are looking forward to welcome you again next time in Chongqing.

Yours sincerely,

Quality Department

Sofitel Forebase Chongqing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank iancywong
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this reviewResponded 16 August 2013

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Reviewed 10 August 2013

I stay here several times, this time is an uncomfortable one.
Room is not cleaned carefully, there is no signs for discriminating cold and hot water in the bath room, no turn down service any more.
I hope I can see good change next time.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with this hotel
Thank chuanqing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this reviewResponded 13 August 2013

Dear Sofitel Valued Guest,

Thanks for your choosing Sofitel Forebase Chongqing. Please accept our sincere apologies for problems you experienced during your stay and have followed up with our Housekeeping team to take corrective actions to ensure does not happen again.
I hope we have the opportunity to welcome you back to Chongqing in the future.

Yours sincerely,

Quality Department

Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2013

I stayed at Sofitel Forebase Chongqing Hotel in July 2013. Very good and service-oriented hotel with nice rooms.But the room is too obscure for reading.Because poor light can cause eye strain.I suggest you to increase the lighting above the desk.

Room Tip: Overall Sofitel is a good hotel.
  • Stayed: July 2013, travelled on business
    • Value
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    • Rooms
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Review collected in partnership with this hotel
Thank Jianping S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this reviewResponded 29 July 2013

Dear Sofitel Valued Guest:

Thank you very much for sharing your positive comments regarding your experience with us.
We have noted your comments regarding the desk lighting and will look to make further adjustments.

We look forward to welcoming you back to Chongqing.
Sincerely,


Quality Department
Sofitel Forebase Chongqing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Forebase Chongqing

Address: No.137 Keyuan Second Road, Jiulongpo District, Chongqing 400039, China
Region: China > Chongqing Region > Chongqing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chongqing
#3 Luxury Hotel in Chongqing
#7 Best Value Hotel in Chongqing
#8 Business Hotel in Chongqing
Price Range: £53 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Forebase Chongqing 5*
Number of rooms: 464
Official Description (provided by the hotel):
Located in Chongqing Economic and Technological Development Zone, the Sofitel Forebase Chongqing is one of the premier hotels in China. Featuring 464 rooms of pure indulgence, 3 divine restaurants and bars and state of the art conference facilities, thehotel offers unabashed luxury. Perfect for business or leisure trips with easy access to the airport and Chengjiaping Exhibition Centre. Nearby attractions include Chaotianmen dock of Three Gorges, Chiqikou Ancient Town and Tianchi Hot Spring. ... more   less 
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Also Known As:
Sofitel Forebase Chongqing Hotel Chongqing
Accor Forebase Chongqing

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