It was my 3rd time staying in this place, but this the worst time of my stay. Next time I will find another guesthouse to stay.
I booked 4 rooms, but when I arrived, the rooms were not ready for my group. Even worse, everything in the room seem to be broken ... Such as toilet, shower, pipe.
We booked an extra room on our last day for keeping our belongings. Ms. Ann calculated the total price for us, but when she came to collect money (later than 1 am at night ... So late), she forgot to collect money for the extra room. On the last day, we returned only 3 keys for check out. And surely, we tried to call Ms. Ann about her wrong collection and wanted to remind her about our extra room, but noone picked up the room. Anyway, we went out for travelling and would come back to talk to her later in the evening. When we come back in the evening for checking out our extra room, her maid called her to report our coming and turn the line to me.
I was so disappointed to hear her angry voice. She asked me why I not pay for the extra room. I told her that you forgot to collect the full amount and I tried to call her in the morning but noone pick up the phone. Her voice becaming softer and calm down. After every thing was clear up. We checked out with disappointed mind. My friend & I won't come back here again.
If the owner is reading, we would like to ask you to fix all the broken things. Pls make them all in a good condition. To stay in guesthouse, yes we pay less, surely we won't expect the luxury things at all. But yes we expect to get 100% fully function of all equipments. And pls be more concentrate on how you manage the booking. You can see everyone complain about this point !!!
- Also Known As:
- Free Walker Guest House Hotel Hong Kong
- Free Walker Guest House Hong Kong